1. How did the Excellent Supply Co come about?
I started my commercial cleaning business back in 1982. A friend had a successful cleaning business and I wanted to start a business, so he showed me the ropes. I was 21 years old when I launched my janitorial business. I did all types of cleaning including a little bit of commercial carpet cleaning. Then in 1983 another friend helped me launch into commercial carpet cleaning. He had a lot of retail carpet cleaning in my area and he was subbing it out to me. From that point on I was bit, and I’ve loved commercial carpet cleaning ever since.
The encap supply business grew out of my first business. During the years cleaning commercial carpets I struggled to get commercial glue down carpets to clean up consistently well. I was a big believer in trying to run my business with good duplicatable “systems” (i.e. the E-Myth). I was beginning to hire guys to clean carpets for us, and I was going nuts with inconsistencies cleaning some of the commercial glue down carpets that we serviced.
Through the first 15 years, I kept SEARCHING. Eventually I discovered the Cimex and crystallizing encap chemistry. Alas, we were finally able to achieve consistently good and profitable results! I started talking about our success on the message boards and of course the die hard HWE guys ripped me apart. But slowly the idea caught on. Today encap is helping cleaners around the world to achieve greater results cleaning commercial carpets.
So it was from that humble beginning that
Excellent Supply developed.
2. Describe the average day at your company.
I do some volunteer work most mornings so I normally get to work around noon. I work with customers questions about the products and general cleaning related stuff. I have a small staff of great people who work together as a fun little family, so it affords me a level of freedom to tackle the creative side of the business.
3. Please list the products and or services you provide.
Releasit Products:
Encap-Clean and Encap-Clean DS --- Crystallizing encap shampoo.
Encap-
Punch --- Crystallizing encap pre-spray, HWE detergent, bonnet/pad cleaner.
Encap-
HydrOx --- Crystallizing hydrogen peroxide based encap detergent.
Encap-basic --- Crystallizing value-priced encap shampoo.
Encap-Spot --- Crystallizing multi-purpose encap spot cleaner.
Soileze --- Protector that is compatible with the crystallizing polymer in the
Releasit line.
We also carry some of the CTI products and Odorcide.
Equipment:
We've ben expanding our line of equipment. Of course, we handle the Cimex Scrubbers. And we’ve expanded to handle a nice full line of commercial equipment too. HOS Orbot OP's, Challenger OP's, Windsor, Mytee, Kleenrite, Brush & Clean, Sprint, Koblenz, Steamin Demon, Lindhaus, Link Ramps, TurboForce, etc.
4. Where would you like to see your company in five years?
I started
Excellent Supply out of my garage. We’re now in a small office and warehouse that we've completely outgrown, so we are currently looking for a larger location. We’ve expanded our line to the point that we really need more office and warehouse space. Five years from now I’d like to see encapsulation technology being utilized to a greater extent in all areas of carpet care (and I’d like to play a part in making that happen).
5. How do the Bulletin Boards help your company?
Excellent Supply grew out of my involvement on the message boards. So I'd say that it's helped a lot.
6. What is the biggest challenge you face on a daily basis?
Gravity.
7. What frustrates you most about your business?
I really love my business! I guess if I had to pick something, it would have to be not having enough time to get everything I want done.
8. How much would you pay for a video of Jimmy shampooing his living room carpet?
I didn’t know that his trailer had a designated “living room”. :wink:
.