Mike, That is incorrect
I brought this up recently with SM, I think their tech login is serious flawed for allowing this oversight...
Where I do have problem is, as a technician security role(lowest level), they have ability to make a new estimate and work order, then they can search for existing customer, at that point they have every customer profile at there fingertips, and can print screen with IPad.
This is a Big problem.
I Can Not imagine any Multi truck Operation that would want every lead technician complete access to their Entire database at anytime, at there discretion.
Is there a way fix this?
I guess they feel more multi truck companies want this than do not.
Will,
you can limit their access to a certain computer or ip address ?
And yes you could do confidentiality agreement, non-disclosure your techs sign, however nothing to stop them, that would all be after the fact....
For an old company i work for, a tech did this for years before leaving on his own.....
Don't want to hijack your thread and questions, but a lot of what you're asking for HouseCall Pro has. And it has a mobile app that your techs use that doesn't give them any access to the admin stuff.