Avoiding the “Mirror Test” in hiring employees
By · CommentsAvoiding the “Mirror Test” in hiring employees
Posted on 24 April 2012.
Too often we use the famous Mirror Test that Chuck Violand warns about in his hiring section in SFS: ”If the applicant’s breath can fog a mirror then they are hired!” Just hiring “warm bodies” is wrong on so many levels. Avoid “desperation hiring” by following Big Billy Yeadon’s tip:
Ask yourself: “Would I have this person over for dinner?” If you don’t feel comfortable socially with an individual WHY would you send them into your client’s homes?
Even more importantly, analyze all of your current (and future) employees with Steve’s Deep-Down-In-Your-Gut-question: “How would I feel about this technician working alone in MY home with MY wife?” And once again, if you don’t feel good about someone being alone with your wife then WHY would you inflict them on your trusting customers?
NOTE: I realize this stuff is not the happiest subject. But some (many?) of us are in denial on a few of our employees. For an example of the very real moral, ethical and financial penalties of sending marginal service technicians into your client’s homes just CLICK HERE.
So what hiring tips can you share in the Comments Section below?
Steve Toburen
Every week we share a timely, practical tip like the above. So if you’re not already signed up for these FREE weekly QuickTIPS, do so now.
Also new this week:
- Do you PLAN your marketing?
- Become a “partner” with your adjuster
- How can I get the BIG property management accounts?
- Hey Business Owner: “Who’s your boss?”
Related posts:
- Hiring the “right” carpet cleaning technician
- Hiring outside your “Comfort Zone”- Part 1
- Hiring outside your “Comfort Zone”- Part 2
- Employees blossom in a family oriented environment
- How can you motivate your carpet cleaning or restoration employees?
Article source: http://feedproxy.google.com/~r/SFSquicktips/~3/zqmCeZqIO3c/avoiding-the-mirror-test-in-hiring-employees
Simplify Your Upholstery Cleaning System – [Part #1]
By · CommentsSimplify Your Upholstery Cleaning System – [Part #1]
One of the primary reasons carpet cleaners shy away from upholstery cleaning (despite the fact that they usually call themselves “__________ Carpet and Upholstery Cleaners” is that upholstery cleaning has many more variables than carpet cleaning, and therefore making it a bit more difficult to create a simple, easy to follow cleaning system for upholstery than it is for cleaning carpet.
And, while that is true, there are some things you can do…
For complete article, please visit…
http://www.ecleanadvisor.com/public/930.cfm
Article source: http://www.jimscleanchat.com/simplify-your-upholstery-cleaning-system-part-1/
A peak into the IICRC’s bank account
By · CommentsThe following links will allow you to download the 990 Report Forms for IICRC (4 Years) and Connections (2 years) The forms that are earlier than 2007 are not detailed enough to ascertain anything and Connections have not filed any past the last two years, even though they were required to do so. Keep in mind that Textile Consultants is Larry Coopers company and Kenway Consultants is Tom Hill’s company.
Perhaps after reviewing these documents, those who would like to can post their comments.
IICRC
http://dl.dropbox.com/u/10890298/IICRC%20Financials.zip
Connections
http://dl.dropbox.com/u/10890298/Connec … 008-09.zip
Very surprising numbers to say the least.
Become a “partner” with your adjuster
By · CommentsBecome a “partner” with your adjuster
Posted on 17 April 2012.
Clear and fast communication is the life blood of the restoration contractor/insurance adjuster relationship.
Remember, your adjuster is rated by how fast they move paperwork and close the loss. (Plus you are their eyes and ears with the Insured!) Soooo…
Use a cloud storage service (like DropBox) to give each of your adjusters an exclusive secure “shared folder” and you will become an even more valuable “partner”!
Just build a separate folder for each loss and then insert photos, measurements, daily progress reports and most importantly the Insured’s “concerns” in the adjuster’s shared folder.
Your adjuster will have 24-7 access to this very valuable resource and he or she will come to view you as an essential ally. Plus the more documentation you provide helps both the adjuster and you to justify your billing. (Your adjuster doesn’t remotely care how much you charge as long as they can justify it!)
NOTE: If you do commercial carpet cleaning or janitorial work this same “shared folder” tip works great for property managers. When you provide a stream of non-intrusive information they can access on their own schedule PM’s will appreciate you as a “Strategic Partner”.
Of course, remember your #1 technique for Making the Cheerleader out of an adjuster will always be to “bring peace to his valley”. (I can’t imagine a more adversarial job than being an insurance adjuster!) You’ll become a “Peacemaker” by focusing on the Emotional Dynamics of a traumatized restoration customer. So always “Make the Cheerleader” out of the home owner and your adjuster will fight to get you the loss!
Steve Toburen
Every week we share a timely, practical tip like the above. So if you’re not already signed up for these FREE weekly QuickTIPS, do so now.
Also new this week:
- Hey Business Owner: “Who’s your boss?”
- “Apologize” to get new clients!
- Want to diversify into concrete floor prep?
- Skills to be a better business owner (Part 3)
Related posts:
- Don’t get caught in the middle between the adjuster and the property owner …
- Get full mileage out of your Fire and Water Damage Restoration “progress photos”
- “What a great feeling to have more than enough work!” Eric Blessit
- How a “simple act of human kindness” can pay off big time with a fire and water damage restoration customer!
- 12 Secrets for a Smoother Running Restoration Business
Article source: http://feedproxy.google.com/~r/SFSquicktips/~3/H7jCghFUFvc/become-a-partner-with-your-adjuster
Wine Stain Removal Follow up (or “Part II”)
By · CommentsWine Stain Removal Follow up (or “Part II”)
I just got an email back last night from the cleaner who asked about removing a wine stain from a cotton cushion last week. I shared my recommendations in last weeks Clean Tip, and felt it important to share the outcome here.
This is what he sent:
“Thank you for the help. I am sending you some before and after photos.
(The point of this review is to share not just what steps worked, but the attitude that allows a cleaner to get such results by following these steps in the way that he did: Jim Pemberton)
For complete article, please visit…
http://www.ecleanadvisor.com/public/926.cfm
Article source: http://www.jimscleanchat.com/wine-stain-removal-follow-up-or-part-ii/
Jute Rugs. What You Need To Know.
By · CommentsJute is a plant fiber that we used to only see in a small number of older American hand hooked rugs…
American hooked rug with wool loops and jute mesh foundation.
…and some more contemporary European latch hook, embroidery, and needlepoint rugs.
Portuguese needlepoint rugs woven on jute foundation.
But lately jute has become the cheap and plentiful fiber of choice for many rugs we see coming out of India (the world’s #1 jute grower) and other countries. If you go into any of the more popular home furnishing stores today, from Pottery Barn to Restoration Hardware to Crate Barrel, you are going to find rugs with jute in them as face fibers or as the backing material.
Jute backed rugs are commonplace in today’s home furnishing stores.
The pluses are that it’s cheap, it’s quick to grow, and it’s environmentally friendly because it’s biodegradable.
The minuses (you just KNEW there would be minuses!) are that it is an extremely difficult fiber to handle if you do not know anything about it beforehand, and problems are very tough to correct.
Here are the three major challenges with jute.
Jute Browns Yellows Like No Other Fiber Out There.
If you are a professional carpet cleaner who has ever had to tackle installed wall-to-wall wool carpet, which happened to be woven on a JUTE backing, then you know how absolutely dangerous this situation can be.
Get that jute even a little too wet, and the white wool can turn shades of coffee brown.
Jute gets brown and yellow when it’s wet. It releases oils that brown. So, when the way to get rugs clean is to WASH them, this can create a technical nightmare.
Cotton rug with some jute weft threads that like to brown with spills.
Something as heavily soiled as this rayon and jute rug needs to be washed to clean thoroughly, but both fibers like to yellow when wet, so what is a cleaner to do?
Spills and spotting attempts do not go over well with these rayon and jute rugs.
Jute Holds Odor Like No Other Fiber Out There.
Jute is super absorbent, and can hold on to odor causing contaminants like pet urine even throughout multiple washings.
The label says 100% polypropylene, but these weft threads are all hefty JUTE fibers.
Rug labels tend to only list what the face fibers of a rug are. So a hand woven rug may say “100% wool” even though the warps and wefts of the foundation are all usually cotton.
With synthetic rugs, you will see “100% polypropylene” (or acrylic, nylon, polyester) – but most have heavy jute weft threads in their foundation. This makes removing odors like pet urine from these rugs very difficult because you have to try to remove the source of the problem, and it is often absorbed into the middle of these innermost fibers.
If there are pets in the home that are not trained, jute would not be a good choice… unless you just plan to get cheap rugs on the floor that are jute, and just buy new ones when they get badly contaminated.
Jute Will Rot And Get Brittle Like No Other Fiber Out There.
Jute will dry rot faster than other fibers.
Unfortunately rug cleaners discover this fact when they are inspecting rugs with some age to them that have been woven on jute. Over time it just disintegrates, and these sometimes very wonderfully woven textiles just fall apart.
Chainstitch needlepoint rug woven on a jute scrim that is cracking and splitting along the edges where it’s folded.
Sometimes spills will make the jute rot quicker in specific areas:
Silk parachute cord shag rug, an area weak with age has split open because the burlap jute foundation is rotted in this area.
When the jute throughout a piece has become brittle with rot or age, there is nothing that can be done to salvage it. It’s as if your skeleton began to crumble apart, you cannot support something with no strength left in it.
A remnant of a chainstitch embroidery needlepoint rug. The stitching was done on a jute foundation which is splitting and deteriorating. Beautiful textile just falling apart. =(
If you do not catch this deterioration BEFORE the cleaning process begins, you could literally have the rug fall apart on you unexpectedly.
All the edges of this jute backing are breaking and unraveling.
Tips On Cleaning Jute Rugs
BROWNING/YELLOWING: If the rug looks like it already shows signs of a cellulose browning problem, you may opt to only surface clean the rug to expose the jute backing to as little moisture as possible.
Jute foundation is already showing strong signs of yellowing on the back of this Stark wool rug.
You could also clean with a dry compound or low-moisture bonnet cleaning method.*
(* – I personally am not a fan of dry compound or of encapsulation cleaning of rugs, because I do not feel they truly “clean” the rugs. I would rather see someone surface clean with an upholstery tool to try to clean the rug without getting the backing very wet instead of these other choices. That said, when the rug has a serious browning problem and moderate soiling, your dry compound or encap methods may be the only viable option.)
If you fully wash a rug with jute because it needs a thorough cleaning, then having an acid rinse can help lessen some of that cellulose browning.
Also, sometimes if you dry the rug flat and face down (fuzzy side down) on a CLEAN surface, and put some high speed air movers on it to dry, you can often make the wicking of the browning problem move to the back side of the rug instead of up on the front side of the rug.
I love the Airpaths to speed dry rugs!
ODOR REMOVAL: If the odor is strong in a rug with a jute fiber foundation, and the rug is polypropylene, then you can use some of the new oxidizers on the market to remove the odor, such as OSR or Oxcelerate. (Be VERY careful to NOT use this on wool rugs – only synthetic, and of course test first.)
BRITTLE FIBERS: Unfortunately, when the jute foundation fibers are splitting and crumbling away, there is not much you can do.
Spanish wool rug with jute foundation wefts that have rotted and have no strength left to hold the corner together anymore.
With smaller decorative hooked and needlepoint rugs woven on jute, especially the older ones, it may be time to prepare them for hanging in order to keep the foot traffic from tearing the rug apart completely. You have to see how much strength is left in the jute fibers to allow it to be hung because the weight of itself may be too much for even that.
=
With jute, the main protection again getting caught having to pay to replace a rug is to be obsessive compulsive about your pre-wash inspection process.
Look for jute, and when you find it, go over those 3 major concerns: browning, odor, and brittleness. Discuss the options with the owner BEFORE the cleaning, and don’t be afraid to turn away a job if it looks like it could end up becoming a rug disaster.
Hope these tips and warnings help you.
Happy Rug Cleaning!
- Lisa
P.S. If you are looking for rug training, as of 4/12 there are a handful of spots left in my upcoming Rug Secrets “Get Started” course. You can find the details at Rug Secrets Course.
Article source: http://www.rugchick.com/2012/04/jute-rugs-what-you-need-to-know/
“Apologize” to get new clients!
By · Comments“Apologize” to get new clients!
Posted on 10 April 2012.
Putting a door hanger on the neighbor’s houses on either side of your job and the three across the street still works. But let’s see if we can get more mileage out of this “five around” concept. Try this great tip…
1. After finishing the job make sure your photo ID badge is visible and ring the neighbor’s doorbell. When they answer the door, smile, clearly introduce yourself and say…
2. “We just finished cleaning Mrs. Jones carpets across the street and I wanted to apologize for our machine’s noise.” (The home owner probably hasn’t even heard it.) Now hand him or her a bottle of Spot-Out and say…
3. “To make it up to you please accept this free bottle of Spot-Out carpet spotter. With this bottle you get free lifetime carpet spotter for life. Any time you need more spotter just call our number on the label and we’ll replace it free of charge.” (Pause here and you will be amazed how many people ask you to look at their carpets “while you are here”.)
4. If the home owner doesn’t invite you in just thank them for their patience and tell them to have a good day. (If you are asked to inspect the carpets be sure to put on a set of shoe covers.)
This “apologizing for our noise” technique works on so many levels: a) You now have a “hook” (an excuse) to knock on the neighbor’s door and b) you are making a positive impression on your prospect plus c) you are gifting them something of high and lasting value that d) has your contact information on it and will “stick around” for a long time. (And all for a little over a “buck a bottle”!)
In fact, many of our SFS members have converted this Five Around into a “block around” and are knocking on every door within earshot of their truck mount! They tell me almost invariably they get at least one job immediately plus are sowing the seeds for many more in the future. (Home owners love the FREE Lifetime Spotter concept!)
Steve
NOTE: Please don’t forget those dangerous “ruptured-over-the-winter” hose faucets lurking out there.
Every week we share a timely, practical tip like the above. So if you’re not already signed up for these FREE weekly QuickTIPS, do so now.
Also new this week:
- Thinking about diversifying into concrete floor restoration?
- Skills to be a better business owner (Part 3)
- Silently remind your client about buying protector
- “Should I buy a marketing package?”
- Frustrated with the “new” generation of employees?
Related posts:
- How can I reach out to my “straying” carpet cleaning clients?
- Is there a down-side to the “Five Around” door hangar concept for carpet cleaners?
- 1 display of care plus 2 simple gifts equals guaranteed Cheerleaders
- What freebies should I give my carpet cleaning customers?
- What can a carpet cleaner present at a “ladies club” meeting?
Article source: http://feedproxy.google.com/~r/SFSquicktips/~3/Ro2uSGIkonQ/apologize-to-get-new-clients
CAUTION! Wine Stains Aren’t So Easy To Remove!
By · Comments
FAQs, Fine Fabric Care, Spotting, Upholstery Cleaning | Jim Pemberton |
April 6, 2012 2:55 pm
Article source: http://www.jimscleanchat.com/caution-wine-stains-arent-so-easy-to-remove/
































