Ed Valentine
Member
I speak with many, many individuals each & every week, as a few on this board may know first hand, I am constantly on the phone conversing on one subject ,or another. And, I have always enjoyed these conversations and will continue to look forward to hundreds more until the last day I close the door behind me.
However, the one conclusion I get from many conversations is the conveyance that the people in this Industry; the Operators/Owners, seem to be in a rut. They seem to think and act as if they are "Laborers and/or employees", rather than "Owners and/or Sales people".
I can clearly understand why perhaps the majority of Operators stall along the way in their efforts to build their businesses; create continued excitement; and thus eliminate so called: Burn-out.
I just wonder how many Operators go out on location, go through the same motions, pack up, go back to the office and wait for the next call. Oh, sorry, I forgot a quick stop at the Donut shop.
I wonder how many actually ask for more cleaning on the job? I wonder if they ever ask for referrals? I wonder if they have a system set up for a yearly phone call for perhaps another cleaning? Or, I wonder if they have a "spotting program" in place for all their customers thus locking them in on any cleanings? (and there are a lot more ideas here as well)
As much as I hate to admit it, I have witnessed a large majority of Owners not running their businesses like a real "Business", but rather a task or just a job (labor).
I also do not see them having a policy of "re-energizing" their batteries from week to week so that on Monday morning they are excited to get put there and make their businesses a success.
Well, understand that I have only offered a quick over-view; however, I remember all the fun we had when I owned a Cleaning business myself and built that into a 11 truck operation. It was fun because we made it that way and we built the business like a business, just like any business.
The very best to all.
However, the one conclusion I get from many conversations is the conveyance that the people in this Industry; the Operators/Owners, seem to be in a rut. They seem to think and act as if they are "Laborers and/or employees", rather than "Owners and/or Sales people".
I can clearly understand why perhaps the majority of Operators stall along the way in their efforts to build their businesses; create continued excitement; and thus eliminate so called: Burn-out.
I just wonder how many Operators go out on location, go through the same motions, pack up, go back to the office and wait for the next call. Oh, sorry, I forgot a quick stop at the Donut shop.
I wonder how many actually ask for more cleaning on the job? I wonder if they ever ask for referrals? I wonder if they have a system set up for a yearly phone call for perhaps another cleaning? Or, I wonder if they have a "spotting program" in place for all their customers thus locking them in on any cleanings? (and there are a lot more ideas here as well)
As much as I hate to admit it, I have witnessed a large majority of Owners not running their businesses like a real "Business", but rather a task or just a job (labor).
I also do not see them having a policy of "re-energizing" their batteries from week to week so that on Monday morning they are excited to get put there and make their businesses a success.
Well, understand that I have only offered a quick over-view; however, I remember all the fun we had when I owned a Cleaning business myself and built that into a 11 truck operation. It was fun because we made it that way and we built the business like a business, just like any business.
The very best to all.
