The sign, Four Rules For Bathroom Usage in a Customer's Home was plagiarized from Tuburen. Yes, I agree. I'm a wonderful person and I'm extremely lucky to have a wonderful staff. However, we too have your same challenges and issues. Believe me, no company in this industry is without them. Now my Pemberton Plug: I've been to many classes where the instructor gives you 1/3 meat and 2/3s fat. They repeat themselves or explain the same thing 6 different ways. The 2 day class could have been a 1 day class, somehow justifying what is being charged. Student war stories are encouraged which is not what I'm paying for. Paperwork is handed out and is read aloud like we're in 1st grade. We've all been to those classes. Jim's class could have easily lasted longer, yet there was no fluff. It was not an unnecessary chemistry lesson, but real hands on experience. Ever pull black sharpy off a natural fabric? We did! I give Jim 5 stars.