Bathroom reading material..

Discussion in 'Lets talk Business!' started by Mikey P, Mar 24, 2018.

  1. Joe Appleby
    Joe Appleby

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    The sign, Four Rules For Bathroom Usage in a Customer's Home was plagiarized from Tuburen.

    Yes, I agree. I'm a wonderful person and I'm extremely lucky to have a wonderful staff. However, we too have your same challenges and issues. Believe me, no company in this industry is without them.

    Now my Pemberton Plug:
    I've been to many classes where the instructor gives you 1/3 meat and 2/3s fat. They repeat themselves or explain the same thing 6 different ways. The 2 day class could have been a 1 day class, somehow justifying what is being charged. Student war stories are encouraged which is not what I'm paying for. Paperwork is handed out and is read aloud like we're in 1st grade. We've all been to those classes.

    Jim's class could have easily lasted longer, yet there was no fluff. It was not an unnecessary chemistry lesson, but real hands on experience. Ever pull black sharpy off a natural fabric? We did!

    I give Jim 5 stars.
    Last edited: Mar 26, 2018
  2. Desk Jockey
    Desk Jockey

    Rico Suave

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    I think I'd make a wonderful addition to your staff. All I require is a Mercedes like the one you gave the rug manager. :eekk:

    You are a great boss! We gave a our 20 employee a TV....not a car. :redface:
  3. Joe Appleby
    Joe Appleby

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    What color do you want and where should I park it tonight?
  4. Desk Jockey
    Desk Jockey

    Rico Suave

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    I wish I had twenty years to give You! :cool:
  5. sOOper hero
    sOOper hero

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    black and park it at my house


    ..L.T.A.
  6. Mikey P
    Mikey P

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    Tell them Joe...
  7. Joe Appleby
    Joe Appleby

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    Ok. The guy quit last month.. Hey 25 yr employee, I’d do it again. Well, maybe a Kia.
    Nomad74 and Desk Jockey like this.
  8. Mikey P
    Mikey P

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    with 150K on it...
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  9. Desk Jockey
    Desk Jockey

    Rico Suave

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    As soon as you handed me the keys...all you would ever see was my tail lights.

    I feel much better about the TV now. Thanks! :winky:
    Joe Appleby likes this.
  10. Brian H
    Brian H

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    All the talk about 20 year plus seniority employees got me wondering about how many we have. I knew it was a lot, but even I was surprised. :eekk:

    We have we have 37 employees with 20 years or more seniority between our retail and cleaning divisions, with 27 of them in our cleaning division. And we have another 18 with between 15 to 19 years seniority. Bunch of old people here!!! :confusedd:
  11. Joe Appleby
    Joe Appleby

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    Amazing Brian!
  12. Lee Stockwell
    Lee Stockwell

    FOJL

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    That's a lot of cars!
    Desk Jockey likes this.
  13. Desk Jockey
    Desk Jockey

    Rico Suave

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    Exactly what I was thinking! :biggrin:
  14. Brian H
    Brian H

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    Yeah, that would be a dangerous precedence for our company!!
    Desk Jockey likes this.
  15. Jim Pemberton
    Jim Pemberton

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    I gave a lot of thought to this conversation.

    However anyone feels about specific rules of attire/conduct or even the wording involved, I have found this:

    Companies who have a "culture" of teamwork, positive first impressions, and positive internal communication are more easily managed, have employees who stay longer, and have less internal strife. Its not so much the "letter of rules" as it is the atmosphere of mutual respect for each other, and for the customer, that makes them effective.

    This is so very much better than the internal memo from a large company I had kept here for awhile that said, in part that "asking customers out on dates, or their children was no longer permissible" and that "have sexual relations with customers on the job would now be grounds for immediate dismissal"

    If you have to spell that out, there is an extraordinary bad company culture present, to say the least.
    Hack Attack, Brian H, Nomad74 and 3 others like this.
  16. Nomad74
    Nomad74

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    So no dates for me then :(
  17. Mikey P
    Mikey P

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    who here has heard my ULTIMATE bathroom debacle story?
    Mark Saiger likes this.
  18. Cleanworks
    Cleanworks

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    sounds like a fun place to work.
  19. Jim Pemberton
    Jim Pemberton

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    A former manager of theirs recently got into the business, so I asked him about some of the events that caused that memo to be published.

    One reason was a guy who had been "spreading the love" after the cleaning service was rendered and couldn't get the evidence on him, even though his helper complained all the time that he had to wait in the truck during the "customer relations experience".

    So one day the boss and general manager call him in and tell him that "Mrs X" contacted them to let them know she tested HIV positive.

    The guy freaked out, and of course gave details about the event during his panic.

    They told him that they had good news and bad news for him:

    Good News: They lied about the call.

    Bad News: He was fired on the spot.

    You can't make up stories about this industry that are half as funny as the truth.
  20. Brian H
    Brian H

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    I haven't heard your story but I have one from one of our crews...

    The cleaning assistant decided he didn't need to ask the homeowner if he could use their bathroom. He was seated, taking care of business when he heard Mrs. Homeowner say "Hey, why is this bathroom door closed?" He realizes his mistake in not asking and also in not locking the door when he went in. As he rises to lock the bathroom door the Mrs. opens the door and catches him with his standing there with his pants around his ankles. She sure got an eye full that day!

    He never made that mistake again!

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