Steve Lawrence
Member
How do you avoid the customer from hell?
One thing we can do is watch for the "red flags".
Customers will sometimes "tip their hand" and give away the fact that they will be a hassle.
One axiom we've gone by is "if the customer is a PITA (see Mike'ys list of BB abreviations/acronyms) before the job they will likely be one after the job. It's probably kept us out of trouble a few times.
Which red flags do you look for?
One thing we can do is watch for the "red flags".
Customers will sometimes "tip their hand" and give away the fact that they will be a hassle.
One axiom we've gone by is "if the customer is a PITA (see Mike'ys list of BB abreviations/acronyms) before the job they will likely be one after the job. It's probably kept us out of trouble a few times.
Which red flags do you look for?