How are you doing your scheduling?
wife..she was the office manager of the largest cleaning company in the dc area for 15 years (where we met) normandy carpet care
service monster also but we are not using them to our best advantage yet..we are very hands on here and feel it
keeps us in touch with the customers personally and on a more personal level..it is importaint to us for our customers
to know that when they call chances are they will be speaking to someone that know them or of them..caller
id helps with that one lots.. we have been using
service monster for 5 years now.
How are you Routing?
we have 4 wall size dry erase boards in the office..color coded areas and at a glance you can see where
the trucks will be and what needs to be filled in..we book out 3 weeks but try not too.
Besides referals and repeats what is money in the bank on advertising?
if i dont get a 10 times return on my investment i freak out ..i will not sign a advertising contract
for more than 3 months..if it works and gives me my return i will sign a longer term but to test the
waters you should not commit to more than a 3 month sting..it is a potential waste of money. if you
are not seeing some activity in 3 months chances are you wont..and trust me, those that say they
only have 6 month contracts will allow you to do a 3 month you just have to stick to your guns. hold
the advertiser accountable and tell them to stand behind their publication and explain that you are just
protecting yourself.. i spent 6k over a year long contract and got 2 PHONE CALLS!!! never again will i
get trapped.
What is your commercial vs residential?
75 res 25 commercial with a mix of restaurants and office settings
What is your pricing structure?
sqft pricing..i give the customer a choice of tr areas or wall to wall
Do you do stone?
did but dont now
Do you do VCT?
yes but not a lot and we charge a ton to do it..however it looks like a swimming pool
and lasts forever!!
Who answers your phones?
wife and a office helper..she is part time.
the wife has a way of making the customers fall in love with her, she remembers everyone and something
about them and spends time with them on the phone..she gets backed up but it is worth it. she gets addressees
backwards sometimes and streets are messed up sometimes but man those customers love her.
she makes a connection with them that our crews continue when at the home..i.e. birthdays, kids graduations
whatever is going on that prompted them to call she makes sure the crew knows that is going out so the customer
feels special..it is not that hard and a huge pay off..we have a play with pets policy..if you dont you wont be working here
long..
