Do I post this Yelp review?

Discussion in 'Lets talk Business!' started by Mikey P, Jun 20, 2018.

  1. Mikey P
    Mikey P

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    I'm writing this as if it were a local Yelp review for a company I hired to apply the vinyl to our new van..

    My employees are telling me not to post it as they are worried that the guy is off his rocker and will retaliate..






    - I recently hired **** to install a vinyl "wrap" on our new work truck. I gave them the exact artwork that I created, they just needed to apply the vinyl letters and some artwork. They have done the same on two other vans for us in the past as well as created our old website, an online forum for my industry as well as created our vacuum cleaner logo.

    ****** *****, whom I've know since 2001 appeared happy to hear from us again, it's been a while, and was excited about this project. It took longer than it should have to get a quote but I was relieved to see that the price was the same cost that I paid to have virtually the same "wrap" applied to another vehicle at our Nevada location.

    What happened next was a comedy of errors on ***'s part that still has me in disbelief..

    It took four appointments to finish the project, each time with us having to reschedule jobs or not book appointments and us having to pay employees to deliver and pick up the van.
    What we got was very slow sloppy work with all sort of excuses, notably that the "rookie" who was doing the install was having a tough time. Their words, not mine.

    The vinyl was not applied correctly and started to peel up right away, wrinkles and creases, slices and bad cuts all over. When we took it back a 4th time to have it completed, the wrong color was used and many areas were now ruined from over use of the heat gun.

    After the 4th visit and the fact that they were OK delivering to this shoddy work I completely lost faith in ****

    We asked Jeff to send someone over to remove all the vinyl and told him we would have another company redo it. Somebody at **** decided that the sides looked "OK" so they only removed the back artwork. The sides are not "OK", vinyl is peeling away and they made a mistake on the artwork (that they created in 2001) and say that because I signed off on it, they are not responsible for mistakes) A detail like this is only obvious once it's blown up to five feet tall, not in a jpeg.
    My conversation with Jeff was unreal, he was yelling at me, telling me that "No one will notice" (great slogan for a marketing company btw) he accused my employees of peeling up the vinyl, and that because he's "over it" that I'm just out of luck, he is not going to spend any more money on this and that I would have to pay some one to remove the rest of his lousy product.

    He actually hung up on me once, unreal, in a small town like Santa Cruz to act like this and not be aware of the repercussions of horrible customer service. I was shocked at his behavior.

    Greed, poor training or choice in employee, an owner who is absent to much in a business that is relying on his eye to be there to product professional work, and no respect for an old friendship has me blown away.

    There are plenty of other multi media companies in town, as a local businessman who goes waaaay out of our way to make sure our clients are thrilled with our product, I highly recommend NOT getting involved with *********, they just don't care.


    here are just a few examples of the bad workmanship and mistake in the artwork..

    ppd1.jpg ppd2.jpg ppd3.jpg ppd4.jpg ppd5.jpg ppd6.jpg
    Last edited: Jun 21, 2018
  2. Mikey P
    Mikey P

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    What would YOU do?
  3. FredC
    FredC

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    Yes
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  4. FredC
    FredC

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    What is the expected retaliation?
  5. ruff
    ruff

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    • Reward the good companies with a good Yelp review.
    • Alert the community (which Yelp is) about the bad apples. Its a community service.

    Be fair and preferably the review should be relatively short, if you want it to be effective.
    Lee Stockwell and Mikey P like this.
  6. KSL
    KSL

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    Clean it up a bit, but send it. You tried to work it out in a professional manner and that just didn't seem to work.
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  7. Jim Pemberton
    Jim Pemberton

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    Writing an "epic rant" is both enjoyable and healing.

    But shorter ones get read, and you're less likely to have him go "Falling Down" on you later.
    Connor, bob vawter and Mikey P like this.
  8. Lee Stockwell
    Lee Stockwell

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    Let 'er rip.

    The "repercussion" already happened, a crappy job.
    Connor likes this.
  9. Derrick T.
    Derrick T.

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    Yes.
  10. Justin Stockwell
    Justin Stockwell

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    Do you think it will get the problem resolved? Will it just add drama and stress to your life?
  11. Doug Cox
    Doug Cox

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    Sounds like a drinking problem, divorce or other traumatic thing might be going on in the guys life. Not an excuse, I would post the review.
  12. Cleanworks
    Cleanworks

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    Whatever happened to just not doing business with that company any more? Why do you have to destroy what little business he has left? Sounds like he's doing a good job of it all by himself.
  13. Mikey P
    Mikey P

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    If he had taken off ALL the vinyl, that would have been the case.
    Him expecting me to pay to fix his blunders is unacceptable imo.
  14. scottw
    scottw

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    It seems like you have little or nothing to gain by posting the review and the potential for problems. Hopefully writing the review and posting helped you blow off some steam. Now let it go.

    Don't Sweat the Small Stuff and it's All Small Stuff was some of the best advice I have gotten.
  15. FredC
    FredC

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    Why let others think they are dealing with a 5 star company when they are not?
    Connor likes this.
  16. todg
    todg

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    Do what others have done to me...Did you pay by credit card or check? dispute it putting the money on hold and let the bank hear both sides of the stories...3 months to get money back...
  17. Mikey P
    Mikey P

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    I didn't pay at all...

    I was waiting to see the final product.

    But today I showed him the pic8of the sides AND this thread..... and he has agreed to remove all the vinyl.



    Thank bawb, I really didn't want to have to RIP him one...
  18. The Great Oz
    The Great Oz

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    I appreciate those that write honest reviews about problems, and am very much interested in how companies respond to those reviews, so I might go against my typical 'forget about it' position if I thought it important to warn others about the business. I would post a 'just the facts' review.

    "Two stars for good work in the past and making several attempts to fix the mistakes made by both the vinyl cutter and the installer. Unfortunately each attempt failed and ultimately made the problem worse, and now the owner says I should just accept it the way it is. I'm disappointed that I have to find another company to do this work for me."

    Also just post the photo of the cracks in the new vinyl, as no one would accept that and readers won't think you're the problem.
    Blue-Collar Hero and Mikey P like this.
  19. ruff
    ruff

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    So......now that everything is all hunky-dory.
    Is he your go to guy for the next vinyl job?
  20. Nomad74
    Nomad74

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    Following dot. I’ll read when i get back home. But don't post it Mike. Let the cooler heads prevale.
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