Firing Mrs. Jones

Discussion in 'Lets talk Business!' started by Monique, Jun 16, 2017.

  1. Jimmy L
    Jimmy L

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    Probably boils down to the quality of workers out there today. As an owner operator people want to see me and not an influx of different people in and out of their home. It's a trust issue mostly. Just look around you at some of the people businesses hire. The talent pool is thin and the character of workers today is lower. And those workers when not monitored will not perform as well as a owner.
    Cleanworks likes this.
  2. Lee Stockwell
    Lee Stockwell

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    Time to give Jon a raise.
  3. bob vawter
    bob vawter

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    Jimmy...even though we've never met personally....
    most likely i'd slam the door in yor face.......!
    Jimmy L and Bruce Humphrey like this.
  4. TomKing
    TomKing

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    Lots of good thoughts on the fact that lots of clients are difficult.

    Here is what happens at our place.
    1. We take them off of any marketing lists. SM has a way to make them inactive so you wont be sending reminder cards.
    2. When they call give them a longer time till you have a opening.
    3. Don't leave any marketing materials at the service call.
    4. No discounts! Full price. I would be careful on raising prices you could get your self in a discrimination claim.

    Mikes right you have to find the challenge fun in turning these types of clients around. In almost 10 years we have probably had to fire less than 6 customers.

    Some of our bigger fans started out with a problem. It's all how you handle it.
    Last edited: Jun 24, 2017

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