Gaining Market Share as a Distributor

Discussion in 'Lets talk Business!' started by CPS Dave, Jan 4, 2017.

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What would it take to bring your business to the new guy?

  1. Better hours

    37.5%
  2. Faster Service

    37.5%
  3. Better "In-Stock"

    37.5%
  4. Email blasts with deals and coupons

    0 vote(s)
    0.0%
  5. Location

    62.5%
  6. Ability to order online and pickup in store

    25.0%
  7. Local Delivery, and what would it look like?

    0 vote(s)
    0.0%
Multiple votes are allowed.
  1. Cleanworks
    Cleanworks

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    We used to have a supplier who had a little coffe lounge for customers. If you were passing by and needed something, you sat down and had a coffee and a donut and chatted with anyone else who was there. Helped build a lot of good relations between competing carpet cleaners. Unfortunately, they were so successful they were bought out by a larger supplier.
  2. Lee Stockwell
    Lee Stockwell

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    The wind is blowing established brick and mortar stores out of the water.

    I buy most everything online, only go to distributors in Nashville or St Louis a few times a year.
    Desk Jockey likes this.
  3. Desk Jockey
    Desk Jockey

    THE GREAT SANTINI

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    There will always be a need for brick & mortar simply due to repairs. Not everyone can turn a wrench and loyalty to the business should be driven through repairs
    Cleanworks, tres davis and CPS Dave like this.
  4. Lee Stockwell
    Lee Stockwell

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    I've never had a machine at a distributor shop.
  5. CPS Dave
    CPS Dave

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    Would you happen to know the name of the old owner?
  6. CPS Dave
    CPS Dave

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    Feel free to stop by ;-)
    www.cleanprosupply.com
    Bob Pruitt likes this.
  7. Desk Jockey
    Desk Jockey

    THE GREAT SANTINI

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    I've only had them at the shop. I hate pretending to be a mechanic. I frustrate easily, I don't have great tools. I do what I do best and pay the man to do what he does best.
  8. Cleanworks
    Cleanworks

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    I do but they would not like it to be given out. They are under a non compete clause. When they first opened up, cleaners flocked to them because they had a good equipment and chemical line up as well as good repair shop. The other supplier who had (at the time) the best equipment and chemical line up was also associated with a large cleaning company. Carpet cleaners always felt reluctant to buy because they felt that indirectly, they were supporting the competition. When the new guys opened up, they were an immediate success as they didn't also clean carpet. We now have another carpet cleaning company who has also gotten into the supply business. I will not do business with them as I don't want help out my competition
    Desk Jockey likes this.
  9. CPS Dave
    CPS Dave

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    I ask only because I would love some guidance and coaching. Similar to the info given here. I understand ot buying from competition, but wouldn't you also want to buy from someone who has actually used the products they sell? Or is that not a concern.
  10. Lee Stockwell
    Lee Stockwell

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    I quit using a nearby (Paducah) supplier because they always wanted to know what accounts we were buying products for, and trying to cultivate side business from my then (1982) employees. I now know to never share such info with them.

    I took employees to the Experience trade show 2 years ago in FL. where they wanted the employees' personal email to register them. I objected that I didn't want them marketing to them directly. My wife registered them with two extra email addresses we had.

    Sure enough, those email boxes were soon bombarded with various pitches via the Experience people. No more.
    Cleanworks likes this.
  11. Desk Jockey
    Desk Jockey

    THE GREAT SANTINI

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    Not a real concern. One reason why is everyone has their own opinion as to what is "The best..prespray, emulsifier, neutralizing rinse, deodorant.

    Another is as a cleaner, can I really value your recommendation? A distributor represents many products for many manufacturers. Is your opinion influenced by margin, pressures to move a product, master agreements?

    I think most will listen but still decide for themselves.
  12. CPS Dave
    CPS Dave

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    Good points. Hmm, will have to think this out. Easier said then done to just dump the cleaning business I have worked so hard to build. But makes sense I guess to say I have to choose one or the other...
    Cleanworks likes this.
  13. Lee Stockwell
    Lee Stockwell

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    Two entirely different markets David.

    Local, perhaps a 25-50 mile radius of potential actual visitors to your store if you make it worthwhile for them.

    Online, anywhere, if you can ship asap and have what people need.

    Either would take a lot of work, and money. I've seen a lot of good people go under.
    Desk Jockey likes this.
  14. Papa Emeritas
    Papa Emeritas

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    Fred Boyle
    My 2cents

    The fact that you want to enter the supply side, tells me you don't know nearly enough about it :smile:


    Maybe back in the 80s, now you will,be the little guy going against well established and financed national players and internet drop shippers

    I think you'll bust your balls to please ungrateful locals, work crazy hours, get late night calls and open on sundays during emergencies to establish good will


    And still lose a ton of sales to these ingrates cause Amazon has it for $2 cheaper and free shipping :stir:


    Stick with cleaning, better margins
    Lee Stockwell and Desk Jockey like this.
  15. Desk Jockey
    Desk Jockey

    THE GREAT SANTINI

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    I totally agree with Fred. Buying at 40% is a trap, it never works out to that.

    If you're determined to run two businesses focus on the service business.

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