How many wicking and brown outs..

Discussion in 'the CleAn Room' started by Mikey P, Mar 17, 2017.

By Mikey P on Mar 17, 2017 at 1:57 AM
  1. Mikey P
    Mikey P

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    Are happening on dark or multi hued carpets that never get noticed?


    I'll speculate at least 10% of your jobs have urine, soda and dys residue wick ups to some degree that Mrs Piftleton never sees..


    We/you go ( too) quicker and see less subtle discoloration compare to off whites and we all know how problematic deep spills can be on them..

    The HWE curse, get ten times the soil out but face backing residues..

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Discussion in 'the CleAn Room' started by Mikey P, Mar 17, 2017.

    1. EDS
      EDS

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      If this is you planting the seed that soon you will going to strictly VLM I'm leaving...
      vibra-vacster, hogjowl and Mikey P like this.
    2. Matt Wood
      Matt Wood

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      That reminds me...I haven't bought that box of cotton bonnets from the encap place yet.
    3. GeeeAus
      GeeeAus

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      I had a polypropylene job I did two weeks ago wick today. I went and fixed it free of charge.
      vibra-vacster and EDS like this.
    4. Mark Saiger
      Mark Saiger

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      I see nothing! :)

      2017-03-17 10.39.56.png
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    5. Mikey P
      Mikey P

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      It's the price we pay as fiber flushers...
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    6. Sierra Clean Care
      Sierra Clean Care

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      Is it not a PH problem, combined with lack of flushing, AND issues with hard water?
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    7. PrimaDonna
      PrimaDonna

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      This is why we leave a wicking pamphlet behind that explains wicking and how they can handle it on their own. We also put a disclaimer on our invoices explaining that it could happen, that it may require another cleaning...at a charge, to fully remove.
    8. Zee
      Zee

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      Oh yeah....and how many times wicking would be eliminated if the big timer professional carpet cleaners would just freaking vacuum properly??

      How many times you could solve the dog smell by wernerizing a carpet..

      How many time do you have to explain the wicking with: "sorry Mrs Piff, you suck at vacuuming and it ain't my worry to vacuum your $H!t, so now that it got wet, it is wicking... too bad next time you'll vacuum better before we show up.. sucker!!".. and hang up the phone.
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      Last edited: Mar 17, 2017
    9. EDS
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      My ignorance may shine through here but would using a acid rinse on each and every job eliminate mitigate against this????
    10. Zee
      Zee

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      You gotta be kidding us.. they hired you to professionally clean their carpet. And your solution was to have a smile and a sweet endearing attitude and hand over a cute pamphlet explaining that you need to be paid twice to do your job. (in case you didn't luck out the first time)

      Especially with your proudly proclaimed prices here....I don't get it.


      Sorry Meg, again it's not you and John - it's the procedure and the whole concept that I'm trying to understand.
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    11. EDS
      EDS

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      And running a high ph product and rinsing with a AW029 duel jet wand with a alkaline rinse...to boot
    12. EDS
      EDS

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      At 300 psi...
    13. Lee Stockwell
      Lee Stockwell

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      Wicking and Browning are two entirely different things.

      Similarly to Meg, we put our policy on every invoice:

      Satisfaction Guaranteed

      We solicit complaints, with a smile and no extra charge.
    14. Zee
      Zee

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      @PrimaDonna just want to clear up my comment with a plot twist.

      I'm questioning the procedure...

      because if I hired a duct cleaning company to clean my dusty dirty moldy old ducts.... and they came and did it... and left me with a pamphlet explaining that in a day or two I may or may not be seeing dirty moldy stuff oozing out of my vents or flying out if I turned the system on (wicking after it was loosened up but wasn't removed)
      Now if I see the stuff oozing out I should deal with it on my own (pamphlet explaining how to)
      But if I want to call back to come and take care of it I will have to pay again...


      Now how's that sound? Didn't I call them to come and clean my ducts in a first place?
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    15. Mikey P
      Mikey P

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      Well...

      I think most wick backs are from 4 ounces of Mr Friskers and 24 ounces of Fabuloso..
    16. EDS
      EDS

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      Translation: cat piss and home owner trying to clean???
    17. Papa John
      Papa John

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      If a tree falls in the forest and I fail to hear it-- do I care??
      Not really

      I'm not going to install a recorder so I can hear it fall.. And I'm not going to VLM a carpet and claim it cleans better. :stir:
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    18. Cleanworks
      Cleanworks

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      I have virtually no browning problems caused by my cleaning efforts mainly because I am conscious of how much water I am using and removing. I take the time to do adequate dry strokes. Wicking is another matter. Normally you can see the problem areas before you start. Such as blood stains. I recently cleaned up after another carpet cleaner who failed to completely remove blood stains from a carpet. I did all the proper procedures, cold water, ammonia type blood protein remover, water claw and spent considerable time flushing and extracting. Although everything came out and the carpet looked great, I cautioned the customer that some may reappear when it dries. I explain that the underlay holds a lot of the diluted liquids and although I can't extract any more moisture, it doesn't mean that there isn't more that may wick up. I let them know that if it does, they just have to call me and I will retreat it at no extra charge. I charge enough the first time to make worthwhile to treat it a second time. In this case, it all came out and I didn't have to go back. I called to make sure. This will happen in urine and drink spills and will be compounded by their pce's. Recognize it as you are cleaning, bring it to the customers attention and explain why a second treatment may be necessary. Do your best the first time and have the right equipment. A water claw and 2 quart jug should always be on your truck
    19. GeeeAus
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      Help but not eliminate. I use an acid rinse.

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