How would you handle this?

Discussion in 'Lets talk Business!' started by todg, May 7, 2018.

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  1. todg
    todg

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    If someone said to you after you completed their job ($650 tile and grout cleaning that day) either give me half my money back for the job you just completed, or I'll Yelp you with a bad review...

    Just an unhappy person...Now What?

    I refunded his money!
  2. Desk Jockey
    Desk Jockey

    Willie

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    What was his reason?

    Never had that done before. Was it justified or did he plan on ripping you off?

    You could take a gallon of gas and a cigar, and go ask for your money back. :icon_twisted:
  3. Mikey P
    Mikey P

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    Grout still stained?
  4. hogjowl
    hogjowl

    @

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    “As in the days of Noah, so shall the end of time be.”

    It’ll happen to all of us one day.
  5. Matt Wood
    Matt Wood

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    Quit charging $650 for a 10x10 room
  6. Mikey P
    Mikey P

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    There's that..
  7. ruff
    ruff

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    Not much you can do Michael. And either way you'll loose.
    If you give a money back guarantee, consider it half redeemed.

    You handles it well.
    Last edited: May 8, 2018
    Josh likes this.
  8. Cleanworks
    Cleanworks

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    If you're going to refund his money, demand he give you a good review on Yelp right this minute. Then kick him where it hurts.
    Connor likes this.
  9. Nomad74
    Nomad74

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    Bullcrap! Go put a mechanic's lien on their house.
    Matt Wood likes this.
  10. Andy
    Andy

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    turn him in for extortion
    The Great Oz likes this.
  11. realclean
    realclean

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    Even if you return some money, you have no guaranty that he still won't give you a bad review.
    Josh and Cleanworks like this.
  12. ruff
    ruff

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    Supa Hero Capitoni, is rumored to be expanding, and his new side business may handle just these kind of clients.
    May be expensive, as it involves swimming and fish, but likely worth every penny.
  13. Askal
    Askal

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    Yeah, I would say go ahead and I will sue you. Pictures of course.
  14. Mikey P
    Mikey P

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    Id look into his account and hope like hell that hes is a gay wedding flower arranger...
    Nomad74 and Mark Saiger like this.
  15. Hack Attack
    Hack Attack

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    I think I'd be inclined to ignore his "threat" and if he posted a negative review you just respond that he tried to blackmail you after fully agreeing to price and scope of work
    Connor and Cleanworks like this.
  16. Josh
    Josh

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    Give him his money, document, put him in the red flag file
    Connor likes this.
  17. The Great Oz
    The Great Oz

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    He's a jerk, or he's unhappy with the way the job turned out? If he's unhappy with the work I'd let him know there's no need for threats, if I didn't explain how this might turn out, and there's no way it will improve, I'll be happy to accept half. It's the cost of learning to reduce high expectations.

    If he's a jerk, I'd let him know his threat is legally considered extortion, and if he doesn't pay in full you'll send him to a collection agency. If he leaves a bad review anywhere, you'll sue him for extortion and defamation. The courts have proven that they don't like consumers doing this and there's plenty of precedent for not only getting paid, but getting damages and making him apologize everywhere he posted the review. You probably won't have to go through with this once he knows you won't grovel at his threat.
    Josh, Askal, Nomad74 and 2 others like this.
  18. Cleanworks
    Cleanworks

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    I have customers that complain once in a while that the carpet just doesn't seem clean. If it's legitimate, I have no problem redoing it to the best of my abilities. I always insist that they be there to see the effort we are putting in. Some carpets are just too far gone to restore. If it's not a quality issue, I would not give in to blackmail, no matter what.
  19. ruff
    ruff

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    I sympathize with the sentiment.

    But..... Yea. Right. Do that. Particularly if you have lots of free time to devote to that enterprise. Better yet, take a few days off your busy schedule to handle the matter. You'll feel good about yourself and the fact that you did your civil duty.

    Otherwise, cut your losses (well actually lesser profit) and move on.

    Not worth the aggravation. Unless of course you hug trees and reside in Seattle.
  20. Mikey P
    Mikey P

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    Not since getting the XL Brush Head, I bet..

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