I have a question concerning our reminder mailouts

Discussion in 'Lets talk Business!' started by Matt Wood, Sep 14, 2017.

  1. Matt Wood
    Matt Wood

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    When we get some cards sent back to us, due to the wrong address, no longer at that address etc...we'll either change the address, find out if the customer is still in our home town, or some other means.

    But I got this return that said:
    "Forward Time Exp RTN To Send

    And had the customers Last name right below it with a different address than the one I sent it to. Example:
    Smith
    123 Smith Dr
    Toccoa, Ga 30577

    What is the post office telling me?
  2. Able 1
    Able 1

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    That's their new address..
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  3. Desk Jockey
    Desk Jockey

    Go BEARS!

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    This means the person you sent the card to no longer lives at the address on the card.

    "FORWARD TIME EXP RTN. TO SEND." - The person you tried sending the cards to apparently moved and set up mail forwarding with the Postal Service (meaning any mail addressed to the old place will automatically be redirected to their new address), and this forwarding period has now expired. Because of that, the cards have been returned to the sender (you).
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  4. PrimaDonna
    PrimaDonna

    Meggers

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    Usually they forward for one year. So the forwarding window (1 year) has expired. Remove them from your database.
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  5. Matt Wood
    Matt Wood

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    Thanks


    It's hard to understand the grammar that the post office uses sometimes.
  6. Matt Wood
    Matt Wood

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    Remove them or change their address to the new one?
  7. PrimaDonna
    PrimaDonna

    Meggers

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    Oh. If there is a new address still in your service area, then change it. I didn't realize they gave you new address.
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  8. Newman
    Newman

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    I will update the address if it is given and still in my service area. If no address is given or they moved too far away I mark them as inactive.
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  9. Matt Wood
    Matt Wood

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    That's what I was thinking. They just worded it weird and I wasn't sure if that was their new address or there was a similar name to that different address
  10. hogjowl
    hogjowl

    @

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    Another way to keep your data base culled is to use your local welcome wagon (or similar) service. You get a list of new move ins.

    If this confuses you ... ask Meg.
  11. Cleanworks
    Cleanworks

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    Periodically, have some one call through your data base just to update the info. You will be surprised at how many sales you will create.
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  12. Matt Wood
    Matt Wood

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    Meg, Marty is rambling about something. What is he talking about?
  13. GreenTechAgain
    GreenTechAgain

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    Look for someone who can do a "merge-purge" with your mailing list.

    This will fix wrong addresses, duplicates and other problems that you might have.

    The cost of the service will likely be less than the cost of wasted postage.
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  14. clean image
    clean image

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    Russ- SM has tool to populate correct address, and in today's times, I thinks that's should be standard, (even for SM)

    Unfortunately, even with everything correct, USPS will return 5% for no good reason.


    When we get customer moved, we will change that account to NEW Homeowner.
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