My wife and I started our business just over 30 years ago. We clean Carpet, Upholstery, Leather, Tile, Stone, Wood Floors, Rugs, and Draperies. We restore Leather, and Rugs. We have a Dry cleaning plant for processing Draperies, shades and blinds. We also have an in plant Rug Cleaning operation using a washtub, centrifuge and other misc.. equipment. We have 5 fully stocked and operational in home cleaning trucks and 2 Drapery/ Rug trucks for picking up and delivering and re-hanging window treatments. We don't do Fire or water restoration but we work with many restoration firms restoring rugs, draperies and other high-end furnishings.
We are in the Metro Detroit area and have 2 major competitors (Hagopian and Modernistic) they are so big that Stanley Steamer isn't very large in this area. So when we started our business we had to find a niche in such a highly competitive market. Thanks to Chuck Violand, Howard Partridge and Steve Toburen, they taught me how to market to high end residential clients. We built relationships with all the carpet and furniture retailers in our area and also built relationships with Interior Designers. As Chuck said 25 years ago "high end residential isn't recession proof but it is recession resistant". We came through this last recession without a reduction in business or staff and have been growing steadily. We actually bought the adjacent building next door to us 3 years ago and are going through a major renovation for our offices as I write this. So we now have two 8000 sq. foot buildings in which we operate.
I believe we have the most skilled cleaning technicians anywhere that give the highest level of customer service you can imagine. We are continually improving our systems and doing advanced training with our staff to insure that we stay way ahead of our competition. We have to differentiate ourselves in every possible way in order to hold our spot in our marketplace.
