If you ain't sending out a prep email..

Discussion in 'Lets talk Business!' started by Mikey P, Nov 6, 2017.

  1. Mikey P
    Mikey P

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    You're an idiot..

    20171106_132253.jpg



    I did their entire house and didn't move a single thing..
  2. Chris A
    Chris A

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    Had one like that today myself
  3. jcooper
    jcooper

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    Ms Smith, I can't thank you enough for being ready. This gives me much more time to actually clean, you did a great job. If you are ever unable(or tooo dam old) to move all this stuff I'm more than happy to help.

    After the works done.
    Ms Smith, I'm going to take 20$ off your bill because you were prepared, you take yourself out to lunch.
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  4. Nomad74
    Nomad74

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    I’ve been thinking of this thread all day. Both houses were ready for me because of my pre-appointment email. Best thing ever.

    F0D914BB-6476-4674-96AA-7FE5980EE925.jpeg ACD06ED6-4B21-40A4-B3F8-250772C1B728.jpeg 7D3DE8C1-5309-48A2-BFC1-7C97483F43F0.jpeg 073543FE-040C-4541-8FD3-FB88860CC683.jpeg D0B635F1-A816-474C-9169-9854BBDA1B18.jpeg CAB41EA7-6483-4DF4-8995-4C809F8E7C1B.jpeg
    Last edited: Nov 7, 2017
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  5. Desk Jockey
    Desk Jockey

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    Do guy leave blocks & sticky tabs?

    I'm all for prep email but it looks like you fookers are making it hard on your clients.

    We move all the big shit (not out, just back & forth) that is movable and just ask them to move the small stuff.
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  6. Nomad74
    Nomad74

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    I do. But I’m not opposed to not moving furniture. If the customer is older, like Mikey, I’ll offer to help move back the furniture and tab everything.

    One of my customers I cleaned today has cancer and is going through Kemo. I knocked $50 off his bill and I’m going back tonight to move his couches back for him.
    Last edited: Nov 7, 2017
  7. D Luke
    D Luke

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    I love when they have everything moved out, but would never request or require it.

    Hard to have clients repeat when the experience was a total PITA for them the first time.
  8. Mikey P
    Mikey P

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    I tell them to clean more often and to go around the bulk of it.
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  9. D Luke
    D Luke

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    Had a job today where 100% of the furniture was shoved over into the left 25% of the living room we were cleaning. So helpful!

    Also love when they pull stuff in to the center of the room before we get there!
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  10. Nomad74
    Nomad74

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    Yeah, don't you just love that. Like when they pull the night stand out by 3 feet thinking that is helpful. UGH!
    Last edited: Nov 9, 2017
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  11. hogjowl
    hogjowl

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    How do you go through Kemo?
  12. Nomad74
    Nomad74

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    I don’t know how to answer that, but I don’t wish it on anyone.
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  13. Russ T.
    Russ T.

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    Both houses I cleaned today had everything moved.

    Everything.

    I’m their favorite guest all year!

    :headbang:

    I do try to accommodate as best as I can. We tell them over the phone and in the prep email that we do not move bedroom furniture. We also tell them we are happy to move sofas/loveseats/chairs/coffee tables, but to please remove all smaller items, even end tables if possible.

    But they get on a roll!

    Probably half of my residential clients have all living furniture stashed in the kitchen.

    And I can hear the Shark or central vac in the background upon arrival. :clap:

    They’ve heard about The Kid and want me doing what I do best....sucking rug!

    I do slide a mean ottoman around. I’ve even been known to flip one on top of a chair.

    :eekk:
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  14. Russ T.
    Russ T.

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    Or when they pull the sofa out, directly over the dirtiest part of the room...

    It’s fantastic.

    :biggrin:
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  15. Mikey P
    Mikey P

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    Are you sending THE letter?
  16. Russ T.
    Russ T.

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    Yes, with a couple minor changes.

    That letter is a finely crafted tool!
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  17. hogjowl
    hogjowl

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    It’s Chemo
    Idiot
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  18. Nomad74
    Nomad74

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    Just don't tell the customer to lock their valuables in the the trunk of their car.
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  19. Nomad74
    Nomad74

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    Hey, you drive and text while eating a Wendy's Baconator and see how good you spell!
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