Is there an easy way for customers to leave reviews.

Discussion in 'Lets talk Business!' started by Absher Carpet, Nov 22, 2017.

  1. Moser Brothers
    Moser Brothers

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    Did the Google search, clicked on the right side that said reviews, on 12 reviews or do you get your reviews mostly on another review site?


  2. hogjowl
    hogjowl

    @

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    If Mikey would pay Courtney Lee to post here, we could learn how he gets 100’s of FB reviews.

    But it wouldn’t be worth having to watch all his self videos.

    One Saiger is plenty.
  3. bob vawter
    bob vawter

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    I had a yellow pages ad......
    steve_64 likes this.
  4. Ron K
    Ron K

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    ***** "We have used them twice for our home and have found the service to be extremely Dependable, professional and effective. Our carpets look like new after the treatments and they were even able to clean up a week old vomit stain that my five year old left on the carpet. I would highly recommend them for anybody looking to get carpet rugs cleaned"

    Did not ask, was going to, but our client was on a phone conference call so we quietly closed the door and will invoice the next day.
    Corners, towels, 1"1/2 Steamway wand, single flood jet/glide, Legend 20 HP, 25'-1"1/2 whip line, 94 E250, amazing tech, like they say, it's not what you got it's how you use it. Just ask Nate!
    Cleanworks likes this.
  5. Jim Martin
    Jim Martin

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    Sorry..that was a old card..the QR code thing is old news...thats the only picture of one I had..
    Moser Brothers likes this.
  6. smastio
    smastio

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    Jonathan - Great question, that's why I recommend to my clients that they look at www.sotellus.com . Yes it costs money, but it does what you are looking for and could be very effective for you. They streamline the process making it such that everything is automated. Video, Audio or written automatically post to your social media. It has a lot more stuff. Take a look.

    QR's are dead. Text is starting to not be believed; BUT VIDEO adds the most value of trust.
  7. bob vawter
    bob vawter

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    Stick a frigging magnet on their fridge for God's sake. ...

    This sh*ts not rocket surgery. ....!
    steve_64, Mikey P and hogjowl like this.
  8. Beeks
    Beeks

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    With over 1000 combined reviews on all sorts of platforms, The Power of Review's, will be one of my main topics at Mikey's Fest in March.

    You should come check it out!
    Moser Brothers likes this.
  9. Mikey P
    Mikey P

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    I already know the power, we want to know your secret for getting them to leave the damn reviews in the first place
    Moser Brothers and Bob Pruitt like this.
  10. Beeks
    Beeks

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    Yep, gota get them first, i'll spread the wealth!
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  11. Angie Aztec
    Angie Aztec

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    Biggest thing we've found is to ask ask ask, especially when the customer is at their happiest. I also send an email request with a link straight to our review pages on Google and Facebook. I've found that if you give them a choice between two review sites, the number of reviews received tends to go up. I can't explain why it works, but I've done it at several companies with the same result.
  12. Lynsey Blackburn
    Lynsey Blackburn

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    I usually share the facebook business page url along with google listing. They leave their valuable feedback on these listings
    Angie Aztec likes this.
  13. Katy_Master Kleen
    Katy_Master Kleen

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    We have a standard follow-up e-mail that we send to our customers, in the e-mail we include our google business link. The link takes them directly to our page where they are easily able to leave a review.
    Old Coastie and FredC like this.
  14. jmo
    jmo

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    We email a link and have had great success with that. We went from like 8 reviews to about 67 in about a year.
    Angie Aztec likes this.
  15. Mikey P
    Mikey P

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    Maybe these email requests need a huge font, because our results are pitiful when the request and like come along with the receipt
  16. clean image
    clean image

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    Those with success, are you offering initiative incentive?

    Watched video from SM, Joe, and he suggests the if they give you 5 star, it goes to google, Facebook, 4 and under goes to your admin.

    Anyone care to post some examples.

    Thanks
    Beeks likes this.
  17. Beeks
    Beeks

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    The review follow up email with 5 star rating option is one of our main avenues of getting lots of reviews. Ill be sharing at Mikey's Fest how to DIY a form. Just like you mentioned they click on the 5 star it goes to the platform they found us on, if the select 4 or less, brings to our contact page so they can give us feedback.
    Angie Aztec likes this.
  18. jmo
    jmo

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    That’s what we do.
  19. Angie Aztec
    Angie Aztec

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    Sometimes it takes a couple of asks. Never send one email and consider it done, always send a follow up reminder a few days later. I'd also add a link to leave a review in other emails, especially if you are using them to follow up and ask how their carpets are doing (to generate more business).

    It's like other types of marketing - third time's the charm.

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