Notice It's been a while.....

Discussion in 'the CleAn Room' started by PrimaDonna, Nov 2, 2016.

By PrimaDonna on Nov 2, 2016 at 12:48 PM
  1. PrimaDonna
    PrimaDonna

    Meggers

    Joined:
    Jan 2, 2008
    Messages:
    2,173
    Location:
    NorthEast, USA
    Name:
    MB
    But just had that "call" with a client that now feels our prices are too high. He calculated our hourly average for the scope of work and determined it's more than a doctor or lawyer.

    His invoice is almost two months old. Lots of calls and text back and forth trying to collect. Offered credit card, payment options etc. Never once did he say he had an issue with the price in all these communications. Only telling me he has been busy, working on bills now and it will go out, yadda yadda. Almost two months of friendly emails, texts and calls. Today, I told him if we didn't see some payment by the end of the week, I'd have to file in court. (We require payment at the time of service, but this was an old high school acquaintance so we went to do the work when he wasn't there, which is not something we do with a first time customer, but we knew the guy. See what happens when we don't stick to protocol!).

    As always, I put it back on the customer and ask what would you like. I've found that typically they ask for less then I might do and it gives them a sense of control. I was floored by his response.

    He is a custom builder/woodworker and wants to know our hourly rate. His on site labor rate is $55 an hour shop rate is $65 per hour and he wants to pay us his shop rate, per man, for the two and a half hours we were at his house to clean upholstery and carpets. The bill was a bit over $1200.00 and we gave him a break. He wants to only pay $65 per hour, per man so about $325.00. This is after he agreed to the price on the phone when we called him with the total. I explained we don't charge by the hour, but for the job/piece areas. Which he verbally agreed to, and didn't have any issues with paying until now. I asked him why it's taken him two months to have the discussion regarding price and why it wasn't done right away? Why is this the first he brought it up....? He said it was "uncomfortable" and that he didn't want to cause an issue.

    He claims he wasn't felling well the day we went out, he was busy with work and he didn't realize what the total was. I put it back on him that it was his responsibility to speak up at that time and say he needed time to think about it and thanks for the estimate (no charge by the way) and he could have waited to have the work done or get other quotes. He agreed, but still kept going back to what we were making by the hour and that he felt "bamboozeld". Buyers remorse....

    It was getting tense and he just couldn't get past the "hourly rate" thing. I ended the call saying I'd think about it and get back to him.

    He's convinced he would win in court saying that verbal authorization doesn't hold up (I have texts telling him we'd call him to review the scope of work and price when we got out there, to which he replied "ok", so he knew it was going to go down this way). As a contractor, he said we are breaking the law by not having provided a written contract for the work and giving him the mandated 72 hour window to cancel. We are not contractors and don't have to abide by that law. He also has questioned the fact that we charged sales tax as he doesn't in his business. I sent him a link from the state that outlined which services are required to collect sales tax and told him if he had further questions, to contact his CPA or accountant. I don't make the tax laws, just follow them.

    So, now we deal with the hassle of letting this play out legally or writing this off. We are willing work with the guy, but not $325.00 for a $1200 job!

Comments

Discussion in 'the CleAn Room' started by PrimaDonna, Nov 2, 2016.

    1. MR CLEAN
      MR CLEAN

      Member

      Joined:
      Jul 27, 2016
      Messages:
      119
      Location:
      Pa
      Name:
      MR CLEAN
      There's more than one way to skin a cat. Truth is I figured out the formula that doesn't require us to vacuum. Or clients consistently tell us that they use us not only because the carpet stay cleaner longer because we give them value. That might be hard for some of you to comprehend because it's a different way. I am open minded and will be implementing pre-vacuuming on our jobs .
      Big Jim likes this.
    2. Mikey P
      Mikey P

      Administrator

      Joined:
      Oct 6, 2006
      Messages:
      67,083
      Location:
      The High Chapperal
      Name:
      Mike Pay-oh-tay
      Charm and conviction are both mandatory qualitys to have in order to suceed in the owner op lifestyle.


      Its about all you need, just look at all the padder only goobers who do well.


      But just you wait....

      When those tennis club yentas see you with that vacuum, your collection of happy housewife selfies is going to drive Meggers nuts.
    3. Willy P
      Willy P

      Member

      Joined:
      Oct 2, 2007
      Messages:
      6,737
      Location:
      Vancouver
      Name:
      Willy P
      A-So you came up with a formula that makes dry particulate run away before you get there? Never mind that you just make more mud in the fiber and backing.
      B- Not hard to comprehend, it's not different than a lot of hack cleaners or its lazy. You pick.
      C- Good. Maybe you can see that removal of lint, sand and who knows what else is an important step in the cleaning.

      I'm not busting your balls, but as a premium cleaner, leaving out an essential step (according to craft cleaners, mills, etc) just doesn't make sense.
    4. Johnny
      Johnny

      Supportive Member

      Joined:
      Oct 22, 2006
      Messages:
      2,057
      Location:
      La-Z-Boy
      Name:
      Johnny
      Please share your formula.
    5. Bob Pruitt
      Bob Pruitt

      Member

      Joined:
      May 22, 2016
      Messages:
      1,726
      Location:
      earth
      Name:
      Robert Pruitt
      LOL. After 343 posts to this thread, maybe... maybe not :icon_rolleyes:
      If you were a hack cleaner this tread would have been 1 or 2 pages long. Lots of respect for you here or so many who know you wouldn't have bothered.
      Pre-Vac; you will come up with a system that will still let you go fast...I'm sure.
      MR CLEAN likes this.
    6. PrimaDonna
      PrimaDonna

      Meggers

      Joined:
      Jan 2, 2008
      Messages:
      2,173
      Location:
      NorthEast, USA
      Name:
      MB
      I think he means asking the homeowner to do it before we arrive.....:hopeless:
    7. PrimaDonna
      PrimaDonna

      Meggers

      Joined:
      Jan 2, 2008
      Messages:
      2,173
      Location:
      NorthEast, USA
      Name:
      MB
      Putting this to rest.....

      It's on it's way!

      upload_2016-11-16_13-20-21.png
      dealtimeman, Mikey P and Bob Pruitt like this.
    8. Lee Stockwell
      Lee Stockwell

      FOJL

      Joined:
      Oct 7, 2006
      Messages:
      13,296
      Location:
      Benton KY USA
      Name:
      Lee Stockwell
    9. Jim Pemberton
      Jim Pemberton

      MB Exclusive.

      Joined:
      Oct 7, 2006
      Messages:
      7,125
      Name:
      Jim Pemberton
      You have a communication style all your own Mike.

      I think its how you made the transition from industry BB troll (I mean really....you were pretty cruel to ol' Evan and his defenders in the old days) to industry BB leader/father figure/rock star.

      If you would have told me "pre-2006" you would be where you are now, I would have thought you were out of your mind.

      Ok, I thought you were out of your mind then anyway.....
    10. Jim Pemberton
      Jim Pemberton

      MB Exclusive.

      Joined:
      Oct 7, 2006
      Messages:
      7,125
      Name:
      Jim Pemberton
      One more thing...Mike is so right about this. I don't know what it is about a woman seeing a man vacuum her carpet....

      Maybe its because her lazy husband wouldn't touch their own vacuum cleaner if it was made of diamonds....a lady I once knew used to hide her money and meds from the one place her drug abusing husband would never look for it:

      In the cabinet behind her cleaning supplies.
    11. Bob Pruitt
      Bob Pruitt

      Member

      Joined:
      May 22, 2016
      Messages:
      1,726
      Location:
      earth
      Name:
      Robert Pruitt
    12. Bob Pruitt
      Bob Pruitt

      Member

      Joined:
      May 22, 2016
      Messages:
      1,726
      Location:
      earth
      Name:
      Robert Pruitt
      That is great writing!
    13. Jim Pemberton
      Jim Pemberton

      MB Exclusive.

      Joined:
      Oct 7, 2006
      Messages:
      7,125
      Name:
      Jim Pemberton
    14. Bob Pruitt
      Bob Pruitt

      Member

      Joined:
      May 22, 2016
      Messages:
      1,726
      Location:
      earth
      Name:
      Robert Pruitt
      Well that shows you what kind of Neanderthal I am... I"ll take your word on it without the search.
      Jim Pemberton likes this.
    15. dealtimeman
      dealtimeman

      Everyday is Saturday.

      Joined:
      Sep 20, 2008
      Messages:
      9,761
      Location:
      Fort Worth , Texas
      Name:
      Michael
      He bought a vacuum or she did, so that's good.

      Did you resolve the bill yet?
      steve_64 likes this.
    16. Mikey P
      Mikey P

      Administrator

      Joined:
      Oct 6, 2006
      Messages:
      67,083
      Location:
      The High Chapperal
      Name:
      Mike Pay-oh-tay
      Rest assured Meg, that is the best plastic dirt vacuum to be had.

      Another choice to consider once youtube grown tired of replacing Sharks is this Riccar

      http://riccar.com/radiance-premium-r40p


      A new design so $7.00 bags for now, but with John's particle pied piper skills, one may last you months..
    17. ProSteamCarpetCare
      ProSteamCarpetCare

      Member

      Joined:
      Nov 18, 2016
      Messages:
      36
      Location:
      Atlanta
      Name:
      Matt
      Good stuff, also realize that if he actually is a licensed "contractor" once you file in small claims court he has to disclose if he has ever been party to a lawsuit or collection process on any job he bids on for a general contractor. Once they see this disclosed he can forget about getting any jobs until its wiped clean....I know this Ive done it before so this guy will be cutting his own throat. Make him pay what he agreed, he is a grown man acting like a child.
      MR CLEAN and steve_64 like this.
    18. steve_64
      steve_64

      Member

      Joined:
      Aug 11, 2012
      Messages:
      5,494
      ProSteamCarpetCare likes this.
    19. steve_64
      steve_64

      Member

      Joined:
      Aug 11, 2012
      Messages:
      5,494

      Only because you use a porty.
      :stir:
      Willy P likes this.
    20. MR CLEAN
      MR CLEAN

      Member

      Joined:
      Jul 27, 2016
      Messages:
      119
      Location:
      Pa
      Name:
      MR CLEAN
      It's not supposed to make sense that's why it's different. I started my cleaning legacy With a scrubber wand from Steamway . One With attention to detail I can get ultra clean .
      ( when the average cleaner thinks it's Goodnuf I take it steps further and do another stroke with another dry pass ) with this method in the past I averaged brand-new results and 6 to 12 hours of dri time. . With new technologies like the Dev pro wand with the same technique we average 3 Hours Dry time. End result . No mud no residue very little to no wicking. Carpet stay cleaner longer . Client after client says to us. We use you because the carpet stay cleaner longer. Now I've ordered Mikey's recommendation of the shark vacuum and will use it to see a better outcome.

Share This Page