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GeeeAus

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Sep 23, 2013
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Whyalla
Name
Grant Baverstock
It must be the shirt.
The charge is not rotary versus wand, it is spending a lot more time due to neglect, versus rewarding the clients that take good care of their carpet and do not let it go.

I guess your good clients subsidize the slobs. And they said socialism will never make it in America! :winky:
We're in a similar place...

Its not about reward or penalty. It's about costing out each client's scope of work.

I found the basis for a new way to offer a more granular fit to the jobs I get.
 

GeeeAus

Supportive Member
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Sep 23, 2013
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Whyalla
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Grant Baverstock
You can't sell a cleaner clean... Or shouldn't at least.. If tiered pricing, adding deodorizing/protection/furniture moving is the only way I could ever give a gold, silver, bronze packaging...
No bronze

No gold
 

ruff

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Apr 19, 2007
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San Francisco, CA
Name
Ofer Kolton
I agree there are a lot of issues with tiered service levels that can make it a questionable practice, the biggest one being the moment when you find yourself with a carpet condition that warrants your "premium" service to deliver satisfactory results, but a customer opts for your "basic" level.

Best way is to implement your plan is solely as a means to attempt to increase your ticket avg by highlighting the higher service level as a potential up-sell, but at the same time be willing to do what is best even if the customer is not willing to pay for it.

I am sure can generate enough additional income on average to warrant a no-charge upgrade here and there so you can sleep at night knowing you did the right thing, and lessen the chances of a negative customer moment.

Law of averages.

Be willing to eat a few jobs and do it anyway if it's needed as long as you are up-selling enough on average to make the pricing strategy successful.

Don't do it unless you are willing to suck it up every once in a while and do it anyway without injury to your Mangina.

Probably happen a lot less than you would think.
Not so fast.
It does not have to be a tiered service. And not opting may not be an option.

It very much depends on how you present it, if you can explain things clearly and if you are honest and straight forward about it.

I always ask the client when was the carpet last cleaned and get some information about condition and concerns. If I suspect soil saturation I explain to them how to find out. Separate fiber and see if it is black at the base of carpet. And explain to them that if it is soil saturated it will require more work and will cost more.

Here is the shocker: Most people are decent, know if their carpet is super soiled, feel bad about neglecting it, and if you come across as honest and straight forward, do not have a problem with paying more for extra work. When I come to clean, I asses the carpet and only charge extra if I know it will require a lot of extra work.

Does not happen much. Never had a single complaint. And most people once they see the results and how much dirt is coming out (involve the client) are quite grateful.
 
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Old Coastie

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Jun 29, 2015
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Heart of Dixie
Name
Stephen
“I hope we are all still friends. I was eager to post about the effectiveness of the little head.”

I wouldn’t touch a straight line like that for all the tea in China.

Shaddup, Nate...
 
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GeeeAus

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Sep 23, 2013
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Whyalla
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Grant Baverstock
“I hope we are all still friends. I was eager to post about the effectiveness of the little head.”

I wouldn’t touch a straight line like that for all the tea in China.

Shaddup, Nate...
Little head is furious...

Mad as an ex wife and twice as determined to get everything.

It takes longer but you can get the longest term, most impacted crap out of the worst of the worst carpets.

I do urine extractions too at times with it.

@Mikey P you have got ton try one.
 
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Acp

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May 15, 2017
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Location
Seattle
Name
Bjorn Marshall
I prefer a deep CRB dig followed up with a high heat, high flow wand over rotary cleaning. I was 100% RV powerwand for about 4 years, and 100% rv360 for a good 5years. Every single job, it built up a good client base but I would never go back to that now.

production rates on even the dirtiest carpet getting it as clean as a RV are much much higher.
 

GeeeAus

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Sep 23, 2013
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Whyalla
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Grant Baverstock
This thing is a weapon....

IMG_9590.JPG
IMG_9582.JPG
IMG_9583.JPG
 

Rob Grady

Member
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Jan 31, 2016
Messages
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Location
Sauble Beach, Ontario
Name
Rob Grady
Heydere Grant, you need the SS hub on the bottom of that cleaning head. Maybe these guys would get it if you spelled Rotovac on a really soiled carpet and posted a pic of that!
 
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Rick J

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Jan 9, 2016
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891
Location
Ohio
Name
rick Jones
Same results can be gotten with the original 2 head rotovac, I think. Just takes much longer than cleanaing with a wand.
agitation, and vacuum .. I often use less water on restorations. Let the too go to town. ,,and not rush it. Feather the trigger, not soaking the carpet.
Using a porty, on those I put the pre-condition down heavy through the power head, no vaccum, and scrub it in before extracting. Control where where I put it down heavy.
 

GeeeAus

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Whyalla
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Grant Baverstock
Chuck says everything is coming. I asked if they could bring all the heads please? He said sure.
 
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Jimmy L

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Oct 7, 2006
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Ne
Name
Jimmy L
My auto mechanic does the same thing to me. Tells me that he needs to use his GOLD plated wrench because the job is more difficult to do.

But Grant if you use a porty isn't that rotovac really slow to use?
 
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Rob Grady

Member
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Jan 31, 2016
Messages
565
Location
Sauble Beach, Ontario
Name
Rob Grady
I'very done a ton of work with the RVStairPro/Swinger & CFX combo. That's where I fine tuned to run off the water faucet direct to the cleaning head, choked down to 1 jet at approx. 35 psi. In some empties you can easily crank the water heater to high.
After the slight slope learning curve of the RvCFX, I had some pretty remarkable results as Grant shows in his pics.
I probably posted in the past about mods to the CFX, you can search them if you like.
Nowadays I mainly run truck mounted. Yesterday's job was 1200 sf. of sculpted berber 09:00-15:30 lakefront and customer shampooed several times.
Do the math, that'sounds as slow as it gets. Porty would take the same time I imagine.
 

GeeeAus

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Sep 23, 2013
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Whyalla
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Grant Baverstock
Its a long job yes.

No denying it. But the dog hair and shit was unbelievable .

I would like to get a DHX. I think that is the way forward perhaps.

But the Housing Commission work just needs this sometimes. There are only 10,000 dwellings here.

I was the first guy to introduce standard RJE cleaning for all carpets (provided they are not demonstably unsuitable) .

I wasn't able to do some of these projects before. Now it appears I can. That service is surely worth it's incumbent overheads on my side so I can keep the lights on.

In the context of the Australian market I'm a contractor.

This first job has gone well. See how I go going forward.
 

Goomer

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Feb 9, 2009
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Bronx, New York
Name
Frank Mendo
Here is the shocker: Most people are decent, know if their carpet is super soiled, feel bad about neglecting it, and if you come across as honest and straight forward, do not have a problem with paying more for extra work. When I come to clean, I asses the carpet and only charge extra if I know it will require a lot of extra work.

If that is the case in SF, then consider yourself lucky.

Charging more with little resistance and up-selling attempts are 2 different animals.

When it becomes an upsell attempt, it all boils down to one important question, and that is, if you are not successful in your attempt to increase your ticket, and at the same time, you know that conditions warrant extra work, are you going to do the right thing and do it anyway......free "upgrade" because you value new customers blah blah blah...... or are you going to only perform the lesser service in spite, which is only spiting yourself and your integrity in reality?

It's a complex question.

My point was, to avoid the complexity and moral issues, it's better to simply accept the instances of having to do it when conditions warrant it but the customer does not want to pay more, if your success rate from the pricing/up-sell strategy is high enough.

For every 20 customers, how many would you on average sell on the additional service level?

How much extra income would that generate?

How many times will you have to bite the bullet and do it anyway?

Gotta look at the big picture of such a pricing campaign.

Some may be able to pull it off, and some may not.

The morality question is only negated by accepting the mindset to always do what is best, despite the depth of the pockets, and hope the campaign as a whole offsets the amount of times you have to do it on the arm.

Not easy to swallow, but I think easier in the long run.
 

Mikey P

Administrator
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Oct 6, 2006
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The High Chapperal
I'd seriously rethink my reputation if that method was needed more than once a month or for more than 100 feet in a given house.
 
Joined
Mar 29, 2008
Messages
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Location
Hawaii
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Nate W.
I'd seriously rethink my reputation if that method was needed more than once a month or for more than 100 feet in a given house.

If you did just a landing, you'd be over it.... Like I said, it's great on trashed stairs but that's about it....
 

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