Here
is a lovely viscose rug a customer wants me to clean. Value of the rug is under $200, cost of cleaning just under $100. Customer has been advised that due to the nature of the rug and the heavy soiling, the results may be less than acceptable. Customers response, well, do your best. Don't you just hate those words? To make things worse, there is a red printed pattern on the reverse side of the rug. I am envisioning red on the face when I am through. Wish me luck.