My First Truckmount Cleaning Experience!

Discussion in 'the CleAn Room' started by green research, Apr 28, 2017.

By green research on Apr 28, 2017 at 11:49 PM
  1. green research
    green research

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    Deborah Lema
    Haven't posted here in looks like seven years (hi!), but I thought I'd jump in and share this long but hopefully entertaining and maybe interesting thing: today I was a Regular Ol' Residential Carpet Cleaning Customer.

    So I hired my very first truckmount cleaner today. This horrified and amused and excited me. Why would I hire such a person, you ask? Well, mainly because it took me five or so years to use up the HOST I had stashed after I left there. And I needed a cleaning. I thought about renting a Thing of Vileness at my local hoo-ha and making a game of it but decided to make a different game of it that involved less work: try a truckmount person.

    Who to pick then. I thought about calling upon my network to see who was good, but for whatever reason I decided to just be average lady homemaker with no cleaning network and look through my coupons that I usually just toss. I have an aversion to such things though, except for the Chinese food one, and ended up refusing to hire anyone who sent me a coupon. So I turned to the ever-supplying internet, and picked a cleaner based pretty much solely on the look of his website and lack of grammar mistakes. Hired!

    Like most residential folks calling for a cleaning, I'm calling for one reason: spots. Specifically, urine.

    Not mine.

    The dog, a southern dog who lately is called Jerk Dog, has decided that Wisconsin winters are just too durned cold to go out in. So despite my best attempts to train her to use the lawn I actually grew for her in the basement this year, she spent the entire winter letting her guilty effluent out on the at least 25, maybe 35-year-old nylon carpet. I decided to wait until that sweet spot of spring, between the approaching wall of humidity and the temperature being warm enough that Jerk Dog will go outside. Now.

    Hired Guy has been informed of all this and assures me the problem will be solved. I agree to pay extra for deodorizing, no problem. Okay, let's do this thing. I pre-vac like a mofo because I have trust issues. And I'm glad I did because he didn't.

    Shows up on time; good lad. I'm equally amused and horrified at hoses being run in my door for the first time. True that I don't appreciate them being dragged along my old woodwork though.
    Ack HOSES.JPG I am surprised by the truck stink--something I'd never considered or experienced before. He says the things all cleaners learn to say, like "be careful going from the carpet into the kitchen as it may be slippery." I find this adorable for some reason, but also understand it kinda secretly might mean "get out of here lady I'm working." I split and let him work, taking a few surreptitious pictures on my way to the garage to hang out with my mess there for a while.
    Some kind of cleaning tool.JPG Some kind of cleaning tool. :)

    When he's wrapping up he has me walk through with him to verify my happiness. I know that such a thing is not yet possible though; I reserve happiness verification until it's dry. I say nice things anyway. I do however point out that I can very easily smell wet urine. He lays down more deodorizer. Meh. I'm going to have to take care of this myself after all, dang. Visually, most of the spots are gone and overall it looks pretty good and matches my fair and realistic expectations: wettish carpet, most of the spots gone or hidden, no real improvement of my very worn traffic lanes, no magic fluffing of the crushed loop in my daughter's room. But I thought he would be able to deal with the urine--my main reason for calling--and he couldn't.

    He's outside packing up when I hear water running. I go to the window and I can't believe it but he is dumping right in my driveway. And my street drains right in to Lake Michigan; extra not cool. And now my driveway is going to smell?!
    Dumping.jpg

    He gets my email address "to send a receipt" but I know it's really for a reminder for next year. Sigh. He was honest about the dry time, which I appreciated, and suggests using a 50/50 vinegar/water mix for spotting. I smile and thank him. Overall, I thought he did a decent if disappointing job, he was likeable, and he obviously has had training but then the driveway dumping put him in to hack territory for me.

    Just for fun, since he left I've been taking not-so-calibrated temp & RH readings every hour or so:
    Outside at time of cleaning: 52.5F and 63% RH
    Inside 3 ft. above floor: 67.5F and 59% RH
    At carpet: 2:15p 57.9F and 87% RH
    3:00p 65.3F and 91% RH (urine still smells after 1 hour dwell))
    4:00p 65.2F and 92% RH (several urine spots wicking)
    5:00p 65.5F and 91% RH
    6:00p 67.6F and 95% RH
    7:00p 69.1F and 90% RH
    8:00p 68.7F and 86% RH
    9:00p 68.5F and 81% RH
    10:00p 68.7F and 74% RH (urine still smells after 8 hour dwell and still damp but much improved)

    Poor guy left thinking he had a satisfied customer, since he was satisfied. But now I have to either call him back when I don't want to see him again or deal with things a different way. Which at least I'm capable of doing. Especially if Jim sends me that magic urine-removal stuff I know he has. :)

    Oh and since I figure some of you might wonder: I paid a little over 200 for about 650 sf, including stairs and aforementioned deodorizing. Since I have now paid a cleaner to do my carpet for me, a truckmount user no less, I feel like I can move on from the industry now. (That's probably not true, but it felt like a good way to wrap this up, ha.)
    starfiber, regarossa, scottw and 11 others like this.

Comments

Discussion in 'the CleAn Room' started by green research, Apr 28, 2017.

    1. Lee Stockwell
      Lee Stockwell

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      We CAN:

      1. Communicate better.

      2. Scope the job better.

      3. Remove odor/soil better.

      4. Leave the carpet DRY as needed.

      5. Show more respect.
      Russ T., Old Coastie and Mikey P like this.
    2. Able 1
      Able 1

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      Perhaps... But would she have paid for the effort, and after she paid big money would she still complain even LOUDER because the odor returned.. I think so.. No thank you!
      Matt Wood likes this.
    3. Mikey P
      Mikey P

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      I was not offended in the least.

      The fact that she found a goober willing to buy and use that wand is like winning the damn lotto..
    4. D Luke
      D Luke

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      Facts:

      1. She writes well and it's nice to see her insight through the customer's eyes.

      2. Her insight is biased based on her industry experience. No idea what that is other than it has to do with Host.

      3. Her carpet contained AT LEAST 15 GALLONS of urine (16 oz. Per day x 4 months).

      4. Maybe cleaner X did a sub-par job because the last thing he wants in this instance is a repeat customer.
      Mikey P and Matt Wood like this.
    5. Able 1
      Able 1

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      I am, but he would get a $5,000 or more ticket for what the government gets away with 1,000,000 fold(not saying he was right)..

      I'll tell you what, there is a company that services your area that guarantees pet odor ELIMINATION with their "proprietary" products(they use 1.5 whip hose though,lol) If you schedule with them I will personally pay half the bill if you do a descriptive review like this last one(no need for the company name posted here ever).. This deal just goes for their products no pad replacement. PM me for their info.. I would love to clean for you, but expectations are higher then I can help you with in the odor department.
      Russ T. and Matt Wood like this.
    6. Old Coastie
      Old Coastie

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      I think the whole thing is a brilliant troll and has succeeded in provoking a healthy discussion.

      Mostly.
    7. Able 1
      Able 1

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      I would have dumped it on the lawn filtered through a paint strainer.. You have to dump through a vac hose! NO CLASS!
    8. Lee Stockwell
      Lee Stockwell

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      Glad I have 200 gal waste tank.
      Bob Pruitt and Able 1 like this.
    9. Able 1
      Able 1

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      Few and far between for me, but it happens.. I live exactly in the middle of my service area, so we pass the house at least once a day..
    10. WillS
      WillS

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      Let me know if that ever happens. Seen more pics online like she posted of hwe cleaners dumping water wherever.
      Mikey P and SamIam like this.
    11. SamIam
      SamIam

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      Honestly I havent seen it, but my wife wasnt happy with the pixie dust in out house.
    12. Derrick T.
      Derrick T.

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      $200/650sf =$0.31 per sf, how did you come up with .23? Am i missing something?
    13. WillS
      WillS

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      You dry cleaned your own carpet? Or someone else did it?
    14. WillS
      WillS

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      Hey Derrick,

      Are you a HWE cleaner in Reno? You service just Reno/Sparks?
    15. SamIam
      SamIam

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      I did it
    16. Derrick T.
      Derrick T.

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      Yeah, started last month, slow start. Reno, sparks, Washoe County.
      Fyi, with a prospector 500psi heated stage 3 vacuum portable...working to get a TM.
      WillS likes this.
    17. WillS
      WillS

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      Then u suck at it. Stick to soaking carpet.

      :lol:
      Mikey P likes this.
    18. Able 1
      Able 1

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    19. SamIam
      SamIam

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      The fact of the matter is were in a competitive business, with a wide range of people using a wide range of equipment.

      There are hacks using every form of cleaning availible just like there are professionals using every form of cleaning available.

      A true professional whose educated on the processes needed will do a better job at communicating what's to be expected.

      Then execute that plan.

      A guy who loads a bunch a stuff into a sprayer and prays it works because he had success once not so much.

      Ps he probably doused it with odercide.
      Wing It, Able 1 and Nomad74 like this.
    20. SamIam
      SamIam

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      It looked good just not as soft as when you steam clean.

      I get 2-3 hour dry times.

      And I flush the hell out of the carpet, I do carry 6 fans on each truck too.
      Able 1 and WillS like this.

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