My First Truckmount Cleaning Experience!

Discussion in 'the CleAn Room' started by green research, Apr 28, 2017.

By green research on Apr 28, 2017 at 11:49 PM
  1. green research
    green research

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    Deborah Lema
    Haven't posted here in looks like seven years (hi!), but I thought I'd jump in and share this long but hopefully entertaining and maybe interesting thing: today I was a Regular Ol' Residential Carpet Cleaning Customer.

    So I hired my very first truckmount cleaner today. This horrified and amused and excited me. Why would I hire such a person, you ask? Well, mainly because it took me five or so years to use up the HOST I had stashed after I left there. And I needed a cleaning. I thought about renting a Thing of Vileness at my local hoo-ha and making a game of it but decided to make a different game of it that involved less work: try a truckmount person.

    Who to pick then. I thought about calling upon my network to see who was good, but for whatever reason I decided to just be average lady homemaker with no cleaning network and look through my coupons that I usually just toss. I have an aversion to such things though, except for the Chinese food one, and ended up refusing to hire anyone who sent me a coupon. So I turned to the ever-supplying internet, and picked a cleaner based pretty much solely on the look of his website and lack of grammar mistakes. Hired!

    Like most residential folks calling for a cleaning, I'm calling for one reason: spots. Specifically, urine.

    Not mine.

    The dog, a southern dog who lately is called Jerk Dog, has decided that Wisconsin winters are just too durned cold to go out in. So despite my best attempts to train her to use the lawn I actually grew for her in the basement this year, she spent the entire winter letting her guilty effluent out on the at least 25, maybe 35-year-old nylon carpet. I decided to wait until that sweet spot of spring, between the approaching wall of humidity and the temperature being warm enough that Jerk Dog will go outside. Now.

    Hired Guy has been informed of all this and assures me the problem will be solved. I agree to pay extra for deodorizing, no problem. Okay, let's do this thing. I pre-vac like a mofo because I have trust issues. And I'm glad I did because he didn't.

    Shows up on time; good lad. I'm equally amused and horrified at hoses being run in my door for the first time. True that I don't appreciate them being dragged along my old woodwork though.
    Ack HOSES.JPG I am surprised by the truck stink--something I'd never considered or experienced before. He says the things all cleaners learn to say, like "be careful going from the carpet into the kitchen as it may be slippery." I find this adorable for some reason, but also understand it kinda secretly might mean "get out of here lady I'm working." I split and let him work, taking a few surreptitious pictures on my way to the garage to hang out with my mess there for a while.
    Some kind of cleaning tool.JPG Some kind of cleaning tool. :)

    When he's wrapping up he has me walk through with him to verify my happiness. I know that such a thing is not yet possible though; I reserve happiness verification until it's dry. I say nice things anyway. I do however point out that I can very easily smell wet urine. He lays down more deodorizer. Meh. I'm going to have to take care of this myself after all, dang. Visually, most of the spots are gone and overall it looks pretty good and matches my fair and realistic expectations: wettish carpet, most of the spots gone or hidden, no real improvement of my very worn traffic lanes, no magic fluffing of the crushed loop in my daughter's room. But I thought he would be able to deal with the urine--my main reason for calling--and he couldn't.

    He's outside packing up when I hear water running. I go to the window and I can't believe it but he is dumping right in my driveway. And my street drains right in to Lake Michigan; extra not cool. And now my driveway is going to smell?!
    Dumping.jpg

    He gets my email address "to send a receipt" but I know it's really for a reminder for next year. Sigh. He was honest about the dry time, which I appreciated, and suggests using a 50/50 vinegar/water mix for spotting. I smile and thank him. Overall, I thought he did a decent if disappointing job, he was likeable, and he obviously has had training but then the driveway dumping put him in to hack territory for me.

    Just for fun, since he left I've been taking not-so-calibrated temp & RH readings every hour or so:
    Outside at time of cleaning: 52.5F and 63% RH
    Inside 3 ft. above floor: 67.5F and 59% RH
    At carpet: 2:15p 57.9F and 87% RH
    3:00p 65.3F and 91% RH (urine still smells after 1 hour dwell))
    4:00p 65.2F and 92% RH (several urine spots wicking)
    5:00p 65.5F and 91% RH
    6:00p 67.6F and 95% RH
    7:00p 69.1F and 90% RH
    8:00p 68.7F and 86% RH
    9:00p 68.5F and 81% RH
    10:00p 68.7F and 74% RH (urine still smells after 8 hour dwell and still damp but much improved)

    Poor guy left thinking he had a satisfied customer, since he was satisfied. But now I have to either call him back when I don't want to see him again or deal with things a different way. Which at least I'm capable of doing. Especially if Jim sends me that magic urine-removal stuff I know he has. :)

    Oh and since I figure some of you might wonder: I paid a little over 200 for about 650 sf, including stairs and aforementioned deodorizing. Since I have now paid a cleaner to do my carpet for me, a truckmount user no less, I feel like I can move on from the industry now. (That's probably not true, but it felt like a good way to wrap this up, ha.)
    starfiber, regarossa, scottw and 11 others like this.

Comments

Discussion in 'the CleAn Room' started by green research, Apr 28, 2017.

    1. hogjowl
      hogjowl

      @

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      Marty Sutley
      Jimmys the one with the underwear fascination.
      He's always going on about skid marks.
    2. Nate The Great
      Nate The Great

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      It was a tainted "test" to begin with.... Dog pissing in the house for too long, thinking you'll get a "good" deodorizing for $200 with the amount of work and piss......God I can just imagine the smell... I'd be pretty pissed if I had to clean it...

      "ICS poster" My minimum is more than that.... And that wouldn't include deodorizing... I'd include a gas can and lighter...:clap:

      I have no problem walking jobs like that, that's just disgusting...
      Cleanworks and Able 1 like this.
    3. green research
      green research

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      Just for the record, I am not too lazy to take my dog outside. When she was a puppy and it was -20 out, the pads of her feet exploded with expanded frozen blood crystals after being outside for 3 minutes. She was glued to the snow with her own blood and I had to chip her out. She couldn't walk for weeks and is now terrified of winter, so maybe you could please cut her (and me) a little slack.
      Old Coastie and Able 1 like this.
    4. green research
      green research

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      Well, you've said some horrible and funny things too I guess. :)
    5. Nomad74
      Nomad74

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      He's horribly funny. That's why I incorporated him into my new van wrap. MArtyvan.jpg
      SamIam, Matt Wood, hogjowl and 3 others like this.
    6. Cleanworks
      Cleanworks

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      You ever think of getting booties for your dog. At minus 20, that's extremely cruel especially for a puppy.
    7. green research
      green research

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      There is a Host method - it basically involves injecting the pad with a wicking neutralizer and putting a poultice of Host on top for it to wick in to. I've done it for little spots over the years and it's worked fine, at least according to my nose and eyes.
      Robseyes likes this.
    8. green research
      green research

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      Tried all kinds of things. And I keep trying all kinds of things. Sigh.
    9. Able 1
      Able 1

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      Like I said I love animals!! One time I picked up a cat to take home from my buddies shop, and the only reason I did was I had my window closed on my truck,and he thought it was open(he used to jump in all the time).. Klunked his head real good.. I took him to the Vet and he had frost bite on his front paws.

      His name was Fat Al, RIP!! He should have died from heart disease, but cancer got him,, Never pissed in the house though..
    10. Cleanworks
      Cleanworks

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      Outdoor animals toughen up their pads by being outside the majority of the time. My sister in Saskatchewan has 3 dogs that spend the majority of the day outside on her 105 acre farm. Winter and summer. If you tried to put booties on them, they would chew them off in no time. I had a dog in Montreal that wouldn't go outside in the winter unless I put his booties on. He would stand at the door and lift his paw, waiting. Some breeds, you have to watch their ears as well. They can freeze pretty quick.
      green research and Able 1 like this.
    11. WillS
      WillS

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      We'd water claw those spots first or use a hand tool and neautralizer, rinse out and then apply encap/host. More host to the bad areas where urine was. Works perfect. Add on some enzymes, like new.
      green research and SamIam like this.
    12. GeeeAus
      GeeeAus

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      Yeah....

      Thats where I got. Lets make it a self fulfilling prophecy...
    13. GeeeAus
      GeeeAus

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      This....
    14. Lavon
      Lavon

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      You left your carpets too wet he didn't dry very very good that's her the urine smell it's probably in your padding which should be replaced so we're basically happens is that when it's in the padding a carpet cleaning won't do anything but make it smell even worse you have to figure out where the urine is coming from pool that padding replace it with new padding deodorize from the back and the front and your problems should be solved
    15. steve_64
      steve_64

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      Sub floors?
      Tackstrip?

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