...on her face... When you dare saying that you'll need to get paid for the work: this much or that much. After 18 -19 years of doing this- it still gets me. No I do not work for free and the two couches and one love seat and the two armchairs' combined arm count and headrest count is a lot more than what one can just "throw in for free". That's 10 arm rests.. And 10 headrest areas to clean. Which are usually the dirtiest spots on any upholstery piece anyways. What's your least offensive way to address their disbelief that they'll be needing to pay for that too? I already got the "fook off lady I ain't doin' nuffin for free maaan"