Property managers...

Discussion in 'Water, Fire, & Smoke Damage' started by Stevie Bs, Jul 20, 2017.

  1. Stevie Bs
    Stevie Bs

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    Do you market to property managers? If so, how much of a discount are you giving to get work from them?
    We're just starting this business and I'm wondering if I should put a lot of effort into marketing to them or not.
  2. tres davis
    tres davis

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    Yes, 20% off xact if they pay within 14 days
    10% off for 15-30 days
  3. Stevie Bs
    Stevie Bs

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    Thanks for the responses, Tres. Do you get a lot of work from property managers?
  4. tres davis
    tres davis

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    Little bit but not a ton
    There are a lot of hack companies that charge half or so of xactimate and use 15 year old drizair dehus and beat up old fans and just generally do crap work that get most of the business

    There are a few prop management companies that want quality and we go after those
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  5. Desk Jockey
    Desk Jockey

    Steve Rogers

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    Yes.

    No discounts.

    But we do provide excellent service 24/7/365. :cool:
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  6. Desk Jockey
    Desk Jockey

    Steve Rogers

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    Try marketing to some of these sources for WDR business.


    WDR Marketing Targets

    Facilities Managers

    Property Managers

    City Risk Manager

    Country Risk Manager

    School Districts

    Plumbers

    Sewer and Drain Cleaners

    Sprinkler Companies

    Water Softer Companies

    Appliance Retailers

    Home Builders

    Roofing Contractors

    Hardwood Flooring Companies

    Nursing Homes

    Funeral Homes

    Churches
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  7. hogjowl
    hogjowl

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    The Catholics called me this week wanting me to advertise on the back of their church programs.
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  8. Desk Jockey
    Desk Jockey

    Steve Rogers

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    Did you tell them most people don't pick their cleaner off the back of the program. Uhhtuhh that's where they pick their nose. :winky:
  9. hogjowl
    hogjowl

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    What was interesting was the lady who called is Baptist
    :headscratch:
  10. Desk Jockey
    Desk Jockey

    Steve Rogers

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    LOL
  11. Bob Pruitt
    Bob Pruitt

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    Property Managers can be a great source of good quality and profitable work.
    I would just make a list then visit them. Think of it as an Interview that is going to take 3 minutes. Let them know you are there to solve their problems.
    If they already have someone then tell them that you would like to get the call when their guy is too busy. You will get the call - Ask them to meet you at the property...then pre-vacuum and watch them tear up and tell you no other carpet cleaner has ever pre-vacuumed for them. Your new account.
    I look for and only work with property managers that handle Owner Owned homes and Condos.
    My only discount is I have dropped my minimum to 150 for their local properties. Some of the Florida houses only have carpet in a couple of bedrooms...the rest is generally tile...which is twice as profitable.
    Be selective.
  12. hogjowl
    hogjowl

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    Are there non-owner owned homes in that Cuban hell hole you live in?
  13. Bob Pruitt
    Bob Pruitt

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    Slum lord type property managers exist everywhere. Property Managers that specialize in large apartment complexes...usually owned by groups of investors.
    There are a lot of homes here that get rented out for some part of the year to different renters. The Owners schedule with the Property Managers when they are coming down so their houses are cleaned and ready for them...investment vacation home.
    Lots of homes here that haven't had anyone live in them for years...these people have homes scattered across the globe- but the House Keepers show up every week, gardeners, pool guy and the carpet cleaner about every 6 months. Place is kept perfect just in case they decide to visit their house. Florida is different.
  14. hogjowl
    hogjowl

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    I fight price concerns here in property management jobs constantly. 4 or 5 years ago, I had one of the largest property Mgmt companies contact me asking if I would be interested in doing their work. What followed was a frank discussion of what we both expected and what I was willing to provide. Their experience with our local hacks had been so bad, and their properties were in such bad shape that they were willing to pay me my normal rates. It took me two years to get their properties back into shape, and by then they were requiring that only I did their cleaning. That lasted a couple of years but I noticed this year that if a renter complained about not having a choice (and that was because of my pricing) they'd let them chose another company. Their long term memory of what brought me to them seems to be fading and their concerns over quality along with them.

    One of their renters called me and got a quote of $250. The lady freaked and said Steam KQueen would clean it for $69.95. They let her use Steam QKing. Of course, the carpet ending up looking like sh|# and the final price, after all the add-on's was $298! I know this because they called me to correct the problem and I saw the invoice!

    When I first started working for them, I sat them down and explained to all of them that the reason they were having problems was because they allowed their renters to chose who cleaned, and that renters were price driven. They'd always choose the cheapest price which meant they, the Mgmt company would always receive poor quality work. That reasonated with them so much that after seeing my work, they stopped using anybody else.

    Until their customers started complaining
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  15. Desk Jockey
    Desk Jockey

    Steve Rogers

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    That, that there was a beautiful story pork chop! It brought a tear to my eye. I am so glad I took a moment away from scratching my b*lls to read it. Thank you for sharing.

    Idiot! Who cares! :oldrolleyes:




    :biggrin:
  16. Bob Pruitt
    Bob Pruitt

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    That is the longest post you have written since I came here. :oldrolleyes: :dejection:
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  17. hogjowl
    hogjowl

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    I'm going to do a video about it along with pictures of the Steam king job and post it on FB, whenever I get time. Most of my property managers are friends on FB and I want them to see it and learn. I'll expect you guys not to derail it.
  18. dealtimeman
    dealtimeman

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    Yes but the 10% discount is only given if fast paid.

    And when I say fast pay it better be jimmy John's fast.

    Like we are done can you go to your office and get me the check?
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  19. Matt Wood
    Matt Wood

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    I don't offer any discounts, but I focus on the the fact that they'll be saving a ton of money if they choose me. How do they save money if they choose a higher priced carpet cleaner? They always ask me that. I tell them that they'll be able to not replace the carpet 9 out of 10 rentals, instead of 5 out of 10 rentals. It's better to pay more to clean it properly, then to hire a cheaper cc service and replace 1 year later.

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