B&BGaryC
Member
- Joined
- Apr 6, 2007
- Messages
- 4,667
- Name
- B&BGaryC
I cleaned for an old gal. She kept asking if we were another company. I said no. She stumbled over the name (CBM), said she called them and they said they don't do that anymore, call me. They are still in business and running strong. This was my first warning.
As the cleaning progressed she started complaining about the lines my glide was leaving saying she had never seen anything like that. I groomed the carpet for her and explained that this was the last step but I would do it early for her. She then complained about the rake marks. I made them straight and doubled back over them and she was okay with it.
The carpet was a night and day difference. She was happy with it, thanked me, paid me and I went on my way. She then called the office line today and complained to no end about how terrible the job was. I called her back and asked her about it.
She didn't know it was me, but thought I was somebody else. She then complained that THE CARPET DRIED TO QUICKLY!!!! Proof I didn't do a good job. I explained to her that we use much much more water than most companies. She said it didn't look like anything had been done and she wants her money back or it to be re-cleaned.
I have her rescheduled, but my gut tells me to call her back and just tear up the check.
Maybe I'll wait until monday and ask CBM about her.
As the cleaning progressed she started complaining about the lines my glide was leaving saying she had never seen anything like that. I groomed the carpet for her and explained that this was the last step but I would do it early for her. She then complained about the rake marks. I made them straight and doubled back over them and she was okay with it.
The carpet was a night and day difference. She was happy with it, thanked me, paid me and I went on my way. She then called the office line today and complained to no end about how terrible the job was. I called her back and asked her about it.
She didn't know it was me, but thought I was somebody else. She then complained that THE CARPET DRIED TO QUICKLY!!!! Proof I didn't do a good job. I explained to her that we use much much more water than most companies. She said it didn't look like anything had been done and she wants her money back or it to be re-cleaned.
I have her rescheduled, but my gut tells me to call her back and just tear up the check.
Maybe I'll wait until monday and ask CBM about her.