I have been referring my clients to a local family owned business owner for the last 1.5-2 years, I have lost count of how many clients or estimates I've gone out to and the client needed a service that I do not offer, so I tell them about this company that I know does good work (I've met the owner several times, and read up on some different sites about their reviews). I've even had my own clients call me and thank me for referring the guy to them. Till this day, I have not gotten one "thank you" or a referral from him for services that I do. I've spoken to the guy about it, and all he could say was "my clients don't call me for carpet cleaning", yet every home that he goes to people have a few rooms of carpet. Most of the time when people ask if I do a certain service while in the home, I tell them no, but let me refer you to someone who does great work. This company also belongs to a BNI group (not in my area), so he knows how to network w/ other businesses, but never got one single call from any of his clients. I'm not looking for a referral fee from the dude, just a simple thank you would be nice, and a referral here and there, it is not much to ask. When I call him, he hardly picks up the phone or calls me back. The major problem I'm having is that I cannot find someone to replace him, I've interviewed several companies in the area, and thought he was one of the better ones.
They do dustless sanding btw, we don't.
I don't want to go out there and start my own dustless sanding company/division, even though I could for the amount of calls and requests I get from prospects online and while in the home, and I don't even advertize it.
Same thing has happened w/ a local air duct cleaning co, never once got a referral from them yet, I have them listed in my handout I give to my clients on how they can take care of their own carpets in between cleanings. I'm not asking for money, but how difficult is it to refer each other work? I've removed them from my handout.
I just needed to vent this out, and see people's opinions.
Thx
They do dustless sanding btw, we don't.
I don't want to go out there and start my own dustless sanding company/division, even though I could for the amount of calls and requests I get from prospects online and while in the home, and I don't even advertize it.
Same thing has happened w/ a local air duct cleaning co, never once got a referral from them yet, I have them listed in my handout I give to my clients on how they can take care of their own carpets in between cleanings. I'm not asking for money, but how difficult is it to refer each other work? I've removed them from my handout.
I just needed to vent this out, and see people's opinions.
Thx