Spotting high conflict personalities

Discussion in 'Lets talk Business!' started by Nomad74, May 14, 2018.

  1. Jim Pemberton
    Jim Pemberton

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    If I may:

    Damon, have you seen a connection between this business/personal relationship issue and the manipulative crazies you work for against your better judgement?

    Perhaps as you purge yourself from this specific entanglement, you'll see the same face on those weepy/growly customers who cause you so much difficulty.
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  2. Nomad74
    Nomad74

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    Yeah. Im too nice. I’m never bored.
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  3. Nomad74
    Nomad74

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    Jim, I firmly believe that if you seem to have problems with everyone around you, then you need to recognize you are the center of the hub and it’s probably you with the problem. I use this analogy all the time in my life. I truly am able to stand up and say, “I messed up, I’ll correct the issue”.

    Here is an example of what just happened to me today. I cleaned a carpet over a month ago for my PM client. They give me a ton of work and manage thousands of single family homes. They are often caught between reality and homeowners with unrealistic expectations. An example of this is a house I cleaned a month ago. I had told them the carept needs to be replaced. They even noted that replacement needs to be done on the work order but asked me to clean it anyway. So I did what I was told and noted the extreme wear in the invoice.

    Last week I got a call from the PM saying the owner says the carpet looks like it wasn't cleaned and needs to be done again. I replied it was clean and the notes in their own work order and within my invoice addresed the heavy wear, making the carpet look like crap. I told them there is nothing I can do and it needs to be replaced.

    So today, I get a work order to go reclean the place. The owner wants it done again. Read the following text. My texts are green. This is what drives me nuts sometimes, but what can I do. I'm very honest and clear. If they want to pay me to do it again, fine. But I was honest. I can’t clean away wear or a mental block. This is my biggest account and I don't want to flat out refuse them if they are demanding it.

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    Last edited: May 15, 2018
  4. Mikey P
    Mikey P

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    Was your girl soliciting your customers from some form of advertising that only scumbags respond too?



    I just dont get it.


    Unless you're charging under .20 a ft.
  5. Nomad74
    Nomad74

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    Lol. No I'm higher than that. It’s just all these rentals I clean. These tenants are pigs and the homeowners don't want to buy new carpet. It does bother me. Thank God for motorcycles and baconators.
  6. Radar Foster
    Radar Foster

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    Your contact needs to get an iPhone


    That's the real problem
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  7. Nomad74
    Nomad74

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    Cleaning this now. Not all my jobs are trashed rentals.


    58A6090B-6CFA-4CC7-B7EA-E85E5744E044.jpeg
    Jim Pemberton and Matt Wood like this.
  8. Cleanworks
    Cleanworks

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    Of course you can polish a turd. Spray with clear shellac, let dry in the sun until hard, then apply a little turdle wax.
  9. hogjowl
    hogjowl

    @

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    My wife asked me to tell you that it’s possible to polish a turd.

    I’m not sure what she means by this
  10. Derrick T.
    Derrick T.

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    Mythbuster proves that you can polish a turd..
  11. Derrick T.
    Derrick T.

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    But it is still a turd...
  12. steve_64
    steve_64

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    We all know...
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  13. steve_64
    steve_64

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    Looks like a polished turd.
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  14. Nomad74
    Nomad74

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    Cleaned this today also.

    16F0B0F9-AE55-4E11-B3E5-7866ED6ADF45.jpeg
    burbuja2 likes this.
  15. Derrick T.
    Derrick T.

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    You cleaned a dirt road?
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