State Farm preferred vendor!

Discussion in 'Water, Fire, & Smoke Damage' started by 1st choice restoration, Jan 17, 2018.

  1. 1st choice restoration
    1st choice restoration

    Member

    Joined:
    Sep 21, 2014
    Messages:
    245
    Location:
    Oklahoma
    Name:
    John
    Just looking for a little insight or advice on State Farm vendor list. Feel like we’re missing out on a lot of work due to people filing claims with the 1 800 number or online and service master or others get dispatched. Tell me what you know
  2. Desk Jockey
    Desk Jockey

    Rico

    Joined:
    Oct 9, 2006
    Messages:
    56,312
    Location:
    a planet far far away
    Name:
    Mr Misunderstood
    We aren't anyone's vendor. In the last 16 days we have processed 32 water damage losses.
    You have to sell your customers on your self before the event happens.
  3. Desk Jockey
    Desk Jockey

    Rico

    Joined:
    Oct 9, 2006
    Messages:
    56,312
    Location:
    a planet far far away
    Name:
    Mr Misunderstood
    Two more today. It's just that time of year.


    20180118_150241.jpg
  4. Cleanworks
    Cleanworks

    Member

    Joined:
    Oct 22, 2012
    Messages:
    8,349
    Location:
    New Westminster,BC
    Name:
    Ron Marriott
    The customer always has the right to choose their service provider. Somehow, you have to be able to reach them. If you are first on the job, you will at least get the emergency part of the claim. Once the insurance adjuster gets involved, he may persuade the client to switch to their preferred vendor. They don't have to follow the vendors advice but many do. One avenue is to pursue plumbing companies for referrals. They are often first on the job. Here, several plumbing companies have gotten into the restoration business as they see how profitable it is. To get on the preferred vendor list of an insurance company, you often have to jump through hoops and go by their rules.
  5. Desk Jockey
    Desk Jockey

    Rico

    Joined:
    Oct 9, 2006
    Messages:
    56,312
    Location:
    a planet far far away
    Name:
    Mr Misunderstood
    We don't market to plumbers. That avenue has been ruined here. They want huge bucks just a referral. :oldrolleyes:

    That just leaves a bad taste in my mouth. We give anything to plumbers but excellent work for their clients. :winky:

    Water Glue Down .jpg
  6. Cleanworks
    Cleanworks

    Member

    Joined:
    Oct 22, 2012
    Messages:
    8,349
    Location:
    New Westminster,BC
    Name:
    Ron Marriott
    I used to have 2 that would refer me just because. I would in turn refer them to my customers as well. Currently I do the same with several small cleaning lady outfits. In the last few years, we have had 3 large plumbing companies go into restoration. I hear they give commissions to other plumbing companies for the restoration referral. I would never pay anyone anything for a referral. The people I refer to my customers is because I believe they can do the job.
    Desk Jockey likes this.
  7. Ivan Turner
    Ivan Turner

    Supportive Member

    Joined:
    Apr 19, 2007
    Messages:
    408
    Location:
    Jefferson City Missouri
    Name:
    Ivan Turner
    I could write and speak on this subject for a week running and never cover it all. I have been on vendor programs in the past and will never and I mean ever, be on a program again. At least not while they are as hostile towards restorers as they currently are.

    Do what Chavez and others are doing, myself included and build your brand as one that serves the end user. There is plenty of work out there for Cat's who aren't doing program work. You simply have to be good at what you do and work each job as though you are wanting the customer to become a raving fan of your brand.

    As far as plumbers are concerned - what a joke! I have written and spoken on this particular topic many times throughout the years and saw it coming long before many others. Yep, plumbers getting into the water damage game. It was no surprise to me.
    Lee Stockwell and Desk Jockey like this.

Share This Page