The less said the better when it comes to creating repeats out of pet owners

Discussion in 'the CleAn Room' started by Mikey P, Jan 6, 2018.

By Mikey P on Jan 6, 2018 at 11:56 AM
  1. Mikey P
    Mikey P

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    If you don't mind dealing with your contaminated equipment and value a customer who's pets use the floors as their toilet, DONT say a damn thing, Just pre vac where you can safely, use your UV light with out mentioning it, hit the pee spots with some 40 and or some smell good product and just flush the carpet as best you can.

    No water claw promises, no lectures, no mention of needing new carpet or pad, just pat the dog on the head and charge enough to make it worth your while.

    They know whats going on most of the time, don't make them feel uncomfortable by pointing out how disgusting they and their pets are.

    The second you start itemizing for adding a glug of deo to your HF or $25 per spot to water claw and so much per foot to apply a post Deo, you've probably lost them. They'll keep searching for that laid back cleaner who doesn't have to nickle and dime every job to get by, which probably means their search will never end unless the move to Gardnerville NV.

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Discussion in 'the CleAn Room' started by Mikey P, Jan 6, 2018.

    1. Cleanworks
      Cleanworks

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      The problem is, if you don't do it right, they are going to call you back. Hence, the water claw, Pet Zone, Osr, pad replacement, etc. Whatever cost me more, cost them more too. No lecture, no making them feel bad but a thorough explanation of what I can or cannot do and how much it will cost.
      jeremy parr, SamIam, GeeeAus and 5 others like this.
    2. Old Coastie
      Old Coastie

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      There is a sharp demarcation between the “wealthy” and well-off customers, who are still value shoppers. The latter actually want to know what their money buys them; explanations matter a great deal.

      I offer a bit of information, but always watch to see if they care. I answer questions.

      But what the heck, they’re stuck with me for hours, so why not have a chat, too?
      jeremy parr, Steve Lawrence and Swani like this.
    3. Cleanworks
      Cleanworks

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      Gotta edumacate em.
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    4. Mikey P
      Mikey P

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      Unless it's a new puppy and they've never had this dealt with before they don't need educating.. they know what's going on..
    5. SamIam
      SamIam

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      Just did a house today German Shepherd piss!

      Come on people 10 gallons of piss is a lot!
      GeeeAus likes this.
    6. Mikey P
      Mikey P

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      how do you know it was 10?
    7. steve_64
      steve_64

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      I only mention subfloors when I mention the possible return of odors.

      Room price plus extra for the damage. No nit picking just give them the rate for the whole job. They know it's extra before they call and I explain i have to see it before I give a price but it goes in $25 increments.

      I pass on a couple a year.
      SamIam likes this.
    8. Derrick T.
      Derrick T.

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      25$ per piss spot?
    9. Spurlington
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      Some think getting the carpet cleaned will solve their pet issues. I always ask if they would like to add an odor treatment which will help dilute their issue. I make it clear that what I do is just a dilution process and that I do not offer restoration services which will be pricey. Most of the times theyll just say do the best you can and thats what I wait to hear.

      If they are under the impression that cleaning it will solve their problem .. I will offer to pass if theyd like.
      Jim Pemberton, SCC and Jimmy L like this.
    10. steve_64
      steve_64

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      No. I evaluate the damage and base it on time plus material. $25 for a couple spots or small area $50 for medium to larger areas $100 for rooms with piss everywhere and stnky. Thats per room on top of the $50. Or I can walk.

      I skip the $75 usually.
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    11. steve_64
      steve_64

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      Size of dog?
    12. ruff
      ruff

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      They know what's going on, but have no clue about what can really be accomplished and what it would really take.
      We owe that to all the misleading info and cleaners out there that specialize in creating false hopes.

      So we don't do a Jimmy on them (judgemental) yet make it very clear about what can be accomplished and what can't and have them sign it. At least the first time. Otherwise, you may actively be looking for trouble. Honest, clear, non judgemental and you bet that they pay for the extra work.
      jeremy parr and Mikey P like this.
    13. Jimmy L
      Jimmy L

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      Yeah Ofer what I say here to you ditwads is not what I say to my customers. I would never promise odor removal to those who have pets and in a subtle way I tell them don't call me back in a few days because the odor came back. Depending on the IQ level of said people I phrase it so they can understand. I can imagine those who go thru the whole dog and pony show with "subsurface extraction" or "enzyme treatment" bla bla bla only to be called back.................days later because of the stink. Heaven forbid those VLM klowns who do any sort of "Encapsulation" with scampoo.

      And never vacuum in a pet urine infested house. The vac blowby will contaminate the whole house.
    14. ruff
      ruff

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      Disturbing yet comforting to know.
      So what's next?

      You're gonna tell me that Marty has a sensitive side.
    15. Jimmy L
      Jimmy L

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      I would think if I lived in San Fran I would be disturbed too : )
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    16. SamIam
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      Lint Basket likes this.
    17. Matt Wood
      Matt Wood

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      The enzyme crap pisses me off just thinking about it

      But mikey...how many of your multimillion $$$$$&! Customers actually have piss problems? I’m guessing not half as much as my trailer parks around here

      I agree about all the extra details and add ons being stupid. But for jobs that are so fkin nasty from urine that it doubles your time being there... they’re gonna want an explanation as to why you’re twice as much $$$ as last year’s job
      jeremy parr, Lint Basket and SCC like this.
    18. Cleanworks
      Cleanworks

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      Hence the hemarhoid cream
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    19. Askal
      Askal

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      We ask, while choking on the amonia smell, "Do you have any stain or odor problems?" If the say no then we proceed as if there is not a problem.

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