The less said the better when it comes to creating repeats out of pet owners

Discussion in 'the CleAn Room' started by Mikey P, Jan 6, 2018.

By Mikey P on Jan 6, 2018 at 11:56 AM
  1. Mikey P
    Mikey P

    Administrator

    Joined:
    Oct 6, 2006
    Messages:
    70,717
    Location:
    The High Chapperal
    Name:
    Mike Pay-oh-tay
    If you don't mind dealing with your contaminated equipment and value a customer who's pets use the floors as their toilet, DONT say a damn thing, Just pre vac where you can safely, use your UV light with out mentioning it, hit the pee spots with some 40 and or some smell good product and just flush the carpet as best you can.

    No water claw promises, no lectures, no mention of needing new carpet or pad, just pat the dog on the head and charge enough to make it worth your while.

    They know whats going on most of the time, don't make them feel uncomfortable by pointing out how disgusting they and their pets are.

    The second you start itemizing for adding a glug of deo to your HF or $25 per spot to water claw and so much per foot to apply a post Deo, you've probably lost them. They'll keep searching for that laid back cleaner who doesn't have to nickle and dime every job to get by, which probably means their search will never end unless the move to Gardnerville NV.

Comments

Discussion in 'the CleAn Room' started by Mikey P, Jan 6, 2018.

    1. Derrick T.
      Derrick T.

      Member

      Joined:
      Apr 3, 2017
      Messages:
      1,682
      Location:
      Reno, Nevada
      Name:
      Derrick Andrew Trulson
      Must be why encap 02 works well. Pro oxy encap too.
    2. Tom Forsythe
      Tom Forsythe

      Member

      Joined:
      Dec 19, 2006
      Messages:
      209
      Peroxides are great on contaminates. You cannot legally say it disinfects or sanitizes to government standards, but you also cannot say that it does not do some great cleaning on urine and its contaminants. I love peroxide, but it is very difficult to formulate, keep stable and get customers to buy regularly in small amounts. All peroxide products will sour when stored improperly and kept too long. Buy at most two months at a time. We know of customers who bought too much stock, stored it improperly, and started to have sour smelling product after a year.
    3. SamIam
      SamIam

      Supportive Member

      Joined:
      Aug 9, 2012
      Messages:
      7,186
      Location:
      California
      Name:
      sam miller

      Well that stinks!
    4. Patrick Yanello
      Patrick Yanello

      Member

      Joined:
      Dec 7, 2017
      Messages:
      8
      Location:
      Lancaster, PA
      Name:
      Patrick Yanello
      Mikey P likes this.
    5. sOOper hero
      sOOper hero

      Number 5

      Joined:
      Oct 7, 2006
      Messages:
      18,183
      Location:
      North East Ohio
      Name:
      Larry Capitoni

      yep
      I personally used more sodium percarbonate (essentially powdered peroxide) mixed on the job as needed
      Simply due to being more stable/longer shelf life (in unmixed form) and more economical

      since you're new here, Pat, I don't know your level of expertise/knowledge
      so be advised, using strong oxidizers "may" bleach "some" carpets .

      Pretty rare from my experience, but have seen it happen on problem stains of the "spray 'n pray" type ..that being spraying the persistent stains before you leave in hopes the stain will disappear by morning and pray the carpet dyes don't disappear with the stain .....

      note in the above type use, only use liquid peroxide not sodium perc mix.
      as sodium perc should be rinsed out due to soda ash left behind

      .L.T.A.
    6. Lint Basket
      Lint Basket

      Member

      Joined:
      Feb 27, 2013
      Messages:
      254
      Location:
      Centerville UT.
      Name:
      Scott Mckay
      For pets use liquid peroxide as it is slightly acidic..

      Use Sodium percarbonate ( increases PH) to boost prespray on trashed carpets.
      Jimmy L, Mikey P and SamIam like this.
      Last edited: Jan 9, 2018
    7. SamIam
      SamIam

      Supportive Member

      Joined:
      Aug 9, 2012
      Messages:
      7,186
      Location:
      California
      Name:
      sam miller
      But the perc works to, ie osr type products.
      sOOper hero likes this.
    8. Patrick Yanello
      Patrick Yanello

      Member

      Joined:
      Dec 7, 2017
      Messages:
      8
      Location:
      Lancaster, PA
      Name:
      Patrick Yanello
      Ok, great. Thanks for the clarification. I've been hearing about 40 vol, and wanted your input on it and the whole deal. I think its about 12 percent peroxide, and Im told one doesn't want to go beyond that strength.
      Pat
    9. Patrick Yanello
      Patrick Yanello

      Member

      Joined:
      Dec 7, 2017
      Messages:
      8
      Location:
      Lancaster, PA
      Name:
      Patrick Yanello
      Hi, I read this thread last night or so, and today I was on a pet job. I put into practice some of the things I got from the thread. I certainly did not play up the urine spots, I kept quiet about it. It was a pet job to begin with. I like the idea of calling it liquids in the carpet or a pet accident. The ideas in this thread has made me more sensitive to an already sensitive subject. So, I'm glad I read it. Pat
    10. Larry Cobb
      Larry Cobb

      Supportive Member

      Joined:
      Oct 7, 2006
      Messages:
      5,791
      Location:
      Dallas, Texas USA
      Name:
      Larry Cobb
      I agree with Scott, and I think he makes a good point about "the bacteria" . This is why I think you have to explain the extent of the spots that show up with the UV light.

      Then explain that the "oxidizers" you are going to use will decrease the microbial count, but are not sanitizers. As has been said, it is impossible to remove all the contamination, but a strong oxidizer + compatible actual Enzyme will do a very good job of reducing the microbes which do make the carpet less healthy.

      Some treatment to reduce the microbial count should always be used for pet treatment.
      Last edited: Jan 10, 2018
    11. Mikey P
      Mikey P

      Administrator

      Joined:
      Oct 6, 2006
      Messages:
      70,717
      Location:
      The High Chapperal
      Name:
      Mike Pay-oh-tay
      Correct.
      Patrick Yanello likes this.
    12. ruff
      ruff

      Member

      Joined:
      Apr 19, 2007
      Messages:
      9,128
      Location:
      San Francisco, CA
      Name:
      Ofer Kolton
      Educating, not lecturing, the client about a potential problem in their home, is always a good thing. We all know that they've been exposed to unrealistic claims both by cleaners and products.
      Not doing it because.......is nothing but patronizing.
    13. Cleanworks
      Cleanworks

      Member

      Joined:
      Oct 22, 2012
      Messages:
      7,812
      Location:
      New Westminster,BC
      Name:
      Ron Marriott
      I educate my customers on everything from urine and other spills to replacement carpet and installation practices. So much that I have one carpet retailer call to ask me to stop recommending power stretching.
      Lee Stockwell likes this.
    14. Mark Saiger
      Mark Saiger

      Mr Happy!

      Joined:
      Dec 26, 2006
      Messages:
      9,322
      Location:
      Grand Rapids, MN
      Name:
      Mark Saiger
      I was looking over our schedule past couple weeks and a few jobs ahead....about 2/3 of those jobs have mention of pet situations! :eekk:

      I don't know if it is the time of year with the cold, but we have been going through the product each day for this type of work.

      Just finished 2 today that was pet related...not super sever but definitely plenty present...but not a lot registering in the pad at the moment active I would say.

      So, some good successful FIXES and making people FEEL BETTER cleaning ....
    15. Rick J
      Rick J

      Member

      Joined:
      Jan 9, 2016
      Messages:
      238
      Location:
      Ohio
      Name:
      rick Jones
      Darn, I've been calling, and calling!!BLOCKED??:biggrin:
    16. Rick J
      Rick J

      Member

      Joined:
      Jan 9, 2016
      Messages:
      238
      Location:
      Ohio
      Name:
      rick Jones
      Come on now. You can't say you have never been told to use vinegar? Granny's remedy!!
      Heck , Bp's Urine Pre spray smells like vinegar with a fragrace to mask the vinegar smell!!
    17. Tom Forsythe
      Tom Forsythe

      Member

      Joined:
      Dec 19, 2006
      Messages:
      209
      I do not remember my mom using vinegar to do any cleaning in our house. Of course, I do not remember doing much cleaning as I grew up on the farm. Replacing a urine smell with a vinegar smell is not my idea of odor removal. It does make sense now why the vinegar smell or acetic acid smell is so strong as the acid neutralized the ammonia and did not work like a pairing agent. I would of loved using vinegar whenever I cleaned out the chicken coops as it reaked of ammonia. Vinegar is not that strong so it would not of worked in the chicken coop and may not in every instance neutralize the quantity of ammonia salts in carpet or rugs. I generally thought that rug washers used acetic acid to stablize loose dyes not for odor control. Citric and glycolic acid have the benefit of neutralizing the ammonia od0r by reducing the pH without leaving the smell of vinegar (acetic acid). As a professional why would you use any product that smelled like common vinegar. We have never liked the smell of vinegar which is why we stopped using acetic acid in our urine neutralizer and replaced it with citric acid and glycolic acid with a much lower and professional odor profile a few years ago. In any event, this only became clear to me in the last year as we improved our Urine Neutralizer (renamed from TCU Neutralizer) formula. Also, as a practice I would believe anyone when they admit to not knowing something.
      Lint Basket likes this.
    18. SamIam
      SamIam

      Supportive Member

      Joined:
      Aug 9, 2012
      Messages:
      7,186
      Location:
      California
      Name:
      sam miller

      We have Lowe’s, HD, and Empire Floor one year warranty on install,

      And even that usually doesn’t last.

      A local carpet place metro floors has a lifetime guaranty on the stretch.

      I get lots of call for stretching and every now and then, they’ll say ya he had metro install the caroet.

      I’m ask did you call them?

      About 10 times or so I’ve saved some people some cash.
    19. Patrick Yanello
      Patrick Yanello

      Member

      Joined:
      Dec 7, 2017
      Messages:
      8
      Location:
      Lancaster, PA
      Name:
      Patrick Yanello
      You mean scolding, cause lecturing is educating. Informing, teaching, educating, lecturing, all synonyms. So, you must me scolding or something to make the person feel bad. Anyway, some good pointers in this thread. :)
      Mikey P likes this.
    20. ruff
      ruff

      Member

      Joined:
      Apr 19, 2007
      Messages:
      9,128
      Location:
      San Francisco, CA
      Name:
      Ofer Kolton
      If you equate educating to lecturing.......you must have gone to the wrong school or hung out with the wrong 'educational' crowd :winky:

      You educate your clients (because you are the expert and they most likely have been exposed to some misinformation & claims) in an informed, concise (not crazy complicated, unless they ask for more details) and friendly manner.

      Do not assume that they don't get it (patronizing), because they do. And if you do it right your clients will appreciate it and think highly of you.

      I don't make decisions for my clients regarding their property (see under "patronizing".) I help them make the best, informed decision for themselves.

      Capiche?
      Lee Stockwell and Cleanworks like this.
      Last edited: Jan 10, 2018

Share This Page