Viscose rugs are trending. They emerge featuring the look and feel of real silk at a fraction of the cost. They are cellulosic and have inherent issues when coming in contact with water. Do you attempt to clean them or reject them? I recommend you understand the potential dangers to process them. Otherwise, you may create a horrible nightmare for yourself and your customer. Some service providers all over the industry have been hit hard in their pocket book to satisfy an unhappy customer. Facebook groups are talking about problems with these rugs daily. These range from pile distortion to browning. What do you do to insure this won't happen to you? Firstly, let me submit that you don't try to process these rugs in your customer's home. If you decide to process one, make sure you have the techniques, and know how, necessary to do it offsite in your own controlled environment. Let's hear some horror stories. With each one presented, let's do a collective exercise and make thoughtful observations so that no one has to repeat the same mistake and so that all of us can have a prosperous coming year. Who wants to start?