Viscose rugs are trending - Do you attempt to clean them or reject them?

Discussion in 'Rugs and Textiles' started by T Monahan, Dec 20, 2017.

  1. T Monahan
    T Monahan

    Supportive Member

    Joined:
    Sep 9, 2012
    Messages:
    1,469
    Location:
    Ann Arbor, MI
    Name:
    Tom Monahan
    Viscose rugs are trending. They emerge featuring the look and feel of real silk at a fraction of the cost. They are cellulosic and have inherent issues when coming in contact with water. Do you attempt to clean them or reject them?

    I recommend you understand the potential dangers to process them. Otherwise, you may create a horrible nightmare for yourself and your customer. Some service providers all over the industry have been hit hard in their pocket book to satisfy an unhappy customer. Facebook groups are talking about problems with these rugs daily. These range from pile distortion to browning.

    What do you do to insure this won't happen to you?

    Firstly, let me submit that you don't try to process these rugs in your customer's home. If you decide to process one, make sure you have the techniques, and know how, necessary to do it offsite in your own controlled environment.

    Let's hear some horror stories. With each one presented, let's do a collective exercise and make thoughtful observations so that no one has to repeat the same mistake and so that all of us can have a prosperous coming year.

    Who wants to start?

    118614_main.jpg images.jpg winter-branches-woven-wool-viscose-rug-m.jpg
    scottw likes this.
  2. Cleanworks
    Cleanworks

    Member

    Joined:
    Oct 22, 2012
    Messages:
    8,707
    Location:
    New Westminster,BC
    Name:
    Ron Marriott
    Tom, I am cleaning viscose rugs at the customers risk only. Viscose rugs vary in quality of construction from paper thin to simulating a top quality silk rug. I have a customer who has 2 20ft.x24ft viscose rugs in their home values at $79,000 each. I have cleaned them several times on location using my TM with cold water, fine fabric prespray and neutral rinse. So far, so good. I dread the day when they are actually dirty. I have ruined several cheap viscose rugs in the shop, using similar procedures. Usually, these are the very thin ones. Pile distortion and nap reversal are the main culprits. If you have a wash pit or wash tub, you should be able to process them with a cold water wash and rinse, put them through a centrifuge and Groom and dry. There will be a certain percentage that will have problems. For now, I will only do them at the customers risk and have walked away from many.
    Bob Pruitt and scottw like this.
  3. Mikey P
    Mikey P

    Administrator

    Joined:
    Oct 6, 2006
    Messages:
    72,378
    Location:
    The High Chapperal
    Name:
    Mike Pay-oh-tay
    No thanks, just not that hungry.
    Lee Stockwell likes this.
  4. The Great Oz
    The Great Oz

    Member

    Joined:
    Nov 25, 2006
    Messages:
    3,670
    Location:
    seattle
    Name:
    bryan
    Rayon is difficult enough, but the big problem is that it's sold as silk and at silk prices. I called a retailer about one that I thought we were going to have to replace to see what our cost would be. He said to bring it down and he'd give us the replacement. His cost was $400 for a rug that retailed for $6,000, so he could afford to be generous.

    Use of rayon fiber is only one of the problems though. There are now three varieties of hand-loomed rayon construction; one looks like a hand-knotted rug, one looks like an Indian hand-tufted, and one looks like a high quality machine tufted rug. All of these constructions are fragile.

    No tumbling, no brush scrubbing, sometimes no hanging. Often every spill is permanent.
  5. Derrick T.
    Derrick T.

    Member

    Joined:
    Apr 3, 2017
    Messages:
    2,296
    Location:
    Reno, Nevada
    Name:
    Derrick Andrew Trulson
    Good to know. Ill pass. My business is budding, i dont want it nipped too soon...
  6. Mikey P
    Mikey P

    Administrator

    Joined:
    Oct 6, 2006
    Messages:
    72,378
    Location:
    The High Chapperal
    Name:
    Mike Pay-oh-tay
    Tom are you aware of or working on a solution to make cleaning possible?
    Bob Pruitt likes this.
  7. Mikey P
    Mikey P

    Administrator

    Joined:
    Oct 6, 2006
    Messages:
    72,378
    Location:
    The High Chapperal
    Name:
    Mike Pay-oh-tay
    I had a designer from SF inquiring if FPA would keep her client's blue viscose rug from bleeding/dry crocking on to their white socks....
    T Monahan likes this.
  8. scottw
    scottw

    Supportive Member

    Joined:
    Oct 16, 2006
    Messages:
    2,691
    Location:
    West Jordan, UT
    Name:
    Scott Warrington
    I have a viscose rug that we clean when Doug H and I teach a rug class. I let the students decide how to clean it. Some don't discover it is viscose rayon until after the cleaning. Then we correct it. Handle gently and do a lot of grooming. I would not clean a viscose rug in a customer's home unless I had iron-glad documentation that it would not come back on me. That has never happened. Ruined one $5,000 rug 27 years ago. Learned my lesson.
  9. T Monahan
    T Monahan

    Supportive Member

    Joined:
    Sep 9, 2012
    Messages:
    1,469
    Location:
    Ann Arbor, MI
    Name:
    Tom Monahan
    There are so many types out there.

    Some are not correctable when wet.

    Some dyes are not fast at all.

    Be on guard! What a rug retails for is no indicator on it's durability to sustain through a wash.
    scottw and Mikey P like this.
  10. T Monahan
    T Monahan

    Supportive Member

    Joined:
    Sep 9, 2012
    Messages:
    1,469
    Location:
    Ann Arbor, MI
    Name:
    Tom Monahan
    Bob Pruitt likes this.
  11. Mikey P
    Mikey P

    Administrator

    Joined:
    Oct 6, 2006
    Messages:
    72,378
    Location:
    The High Chapperal
    Name:
    Mike Pay-oh-tay
    euro vocal fry.....good god.
    Old Coastie likes this.
  12. Cleanworks
    Cleanworks

    Member

    Joined:
    Oct 22, 2012
    Messages:
    8,707
    Location:
    New Westminster,BC
    Name:
    Ron Marriott
    Picked up 5 rugs at one of my agents today. Declined 2 that were viscose. Advised if the customer accepts all risks in writing, we will attempt to clean.
  13. Bob Pruitt
    Bob Pruitt

    Member

    Joined:
    May 22, 2016
    Messages:
    2,175
    Location:
    earth
    Name:
    Robert Pruitt
    I don't clean them but this is an interesting thread to me because I see them a lot.
  14. T Monahan
    T Monahan

    Supportive Member

    Joined:
    Sep 9, 2012
    Messages:
    1,469
    Location:
    Ann Arbor, MI
    Name:
    Tom Monahan
    Bob Pruitt and Cleanworks like this.
  15. Cleanworks
    Cleanworks

    Member

    Joined:
    Oct 22, 2012
    Messages:
    8,707
    Location:
    New Westminster,BC
    Name:
    Ron Marriott
    Here is a viscose/cotton rug that the customer has me permission to destroy. (That's how I word it to the customer and they understand they have to pay me to fix or fook their rug). I presprayed it with Prochems fine fabric prespray, let it dwell for a bit. Then shampooed with a shower feed floor machine using Prochems fine fabric shampoo for cotton. Rinsed using a wand and groomed. You can see the textural changes and matting but better than it was and when it dries, we can Groom some of it out. Most viscose don't clean up as well and most, we could not use a shampoo machine. IMG_20171224_140313.jpg IMG_20171224_140354.jpg IMG_20171224_140359.jpg IMG_20171224_142414.jpg IMG_20171224_142600.jpg
    Bob Pruitt likes this.
  16. Harry Myers
    Harry Myers

    Member

    Joined:
    Oct 13, 2007
    Messages:
    1,261
    Location:
    Charlotte, NC
    Name:
    Harry Myers
    I'll wash them as long as they are hand woven or machine woven. If they are hand tufted I'll break out the steamon demon. If they are urine soaked on the hand tufted I'll assure them of the risk. Then when all done we can use a better quality latex that will last alot longer.
  17. Ron K
    Ron K

    Member

    Joined:
    Jan 3, 2009
    Messages:
    1,879
    I still wash almost everything woven that comes through our shop. Have had PBS a couple of times also.
    Only Air-Tool and pressure wash the backs.
    Would love pictures of any problematic rugs, construction concerns ext. ..... Brian? Tom? Harry? Anyone?
    I have washed those Restoration Hardware rugs, like BC Ron cleaned, with no problems so far
  18. Mikey P
    Mikey P

    Administrator

    Joined:
    Oct 6, 2006
    Messages:
    72,378
    Location:
    The High Chapperal
    Name:
    Mike Pay-oh-tay
    Customer called with this "Cactus Thistle" rug with a pee spot.


    How many names are there for this stuff? 14135.jpeg
  19. Cleanworks
    Cleanworks

    Member

    Joined:
    Oct 22, 2012
    Messages:
    8,707
    Location:
    New Westminster,BC
    Name:
    Ron Marriott
    IMG_20180104_144529.jpg IMG_20180104_142836.jpg IMG_20180104_142832.jpg Here are a couple more viscose rugs that we cleaned at the customers risk. The brown one is an 8x10, fairly thick. You can see some matting but overall not too bad and some of that will come out when it drys. The smaller grey one is paper thin and had a buttermilk stain on it. We used a mild prespray then rinsed with a wand using lukewarm neutral solution. Deodorizers with Benedict. I think it's very acceptable however, I have had similar rugs distort, mat and have severe pile reversal. As long as the customer is willing to accept the risk, I don't mind cleaning them. The more I do, the better I get.
  20. ruff
    ruff

    Member

    Joined:
    Apr 19, 2007
    Messages:
    9,332
    Location:
    San Francisco, CA
    Name:
    Ofer Kolton
    Ron, just wondering:
    Why pre-spray with PC fine fabric pre-spray and then shampoo with fine fabric shampoo.
    Very similar products only one is formulated as a shampoo. The dwell time gained with the pre-spray will be matched by the agitation of the shampoo. And the pre-spray will increase wetting.

Share This Page