Xactimate Competitors? Online28 issues recently?

Discussion in 'Water, Fire, & Smoke Damage' started by HCC General, Oct 12, 2016.

  1. HCC General
    HCC General

    Member

    Joined:
    Oct 12, 2016
    Messages:
    1
    Location:
    Somis, CA
    Name:
    Paul Herron
    I am SOOO done with these guys, but it seems I am stuck with them. I have been hearing about some competition but not sure if it is insurance company proprietary or not. My latest tale of woe begins on 9/27/16 when I was facing a whole-house burn estimate and NONE of my macros would work. They show up, but ONLY the first line item gets pulled in the estimate when I retrieve macro. So, I spend an hour on chat with tech support- regarding xactimate28 online version. They can't fix it so they escalate it and give me a support number reference, so I won't be charged additional charges TO FIX THEIR screw-up. I end up on with him for 30 min or so and he thinks he fixed by eliminating spaces that were somehow put in my macros "possibly due to a system update"- so I think it is done. SURPRISE, it's not...so I call back and spend another hour on this...the latest discovery is that I cannot retrieve scope- so on a whole house burn I will have to enter approximately 600-700 line items MANUALLY. He comes up with a "work around" by using copy and paste as opposed to retrieve scope...so I think my issue is resolved and they said they would work the "ticket" I was given to make the repairs I needed...that was 9/27 and today is 10/12- still not fixed. Call today and was told the senior technician working on my ticket is not in and they are working with a developer...so......is this in India or something? I may have to just go to installed version- but it takes so much space that the online version seemed great and has been trouble free since I began on it in 2014 and has just taken the grand dump...anyone else on 28online having similar issues recently? Know of any competitors?
  2. BTuttle
    BTuttle

    Member

    Joined:
    Dec 20, 2016
    Messages:
    1
    Location:
    40241
    Name:
    Brian Tuttle
    Online stinks. I've used installed version for nearly 15 years. Just changed to online because of clients needs and nothing but issues. Grrrr
    I'd recommend placing it on a server and remote doing remote access if space is an issue. Everyone I talk to is having issues with the online version.

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