yo TM junkies... can you tell me how this happens?

Discussion in 'the CleAn Room' started by WillS, Jun 14, 2017.

  1. WillS
    WillS

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    Just measured a 9,000 sq ft. Law office that had their carpet cleaned hwe style about 3 months ago. They said a few days after the cleaning 20 different areas of this commercial carpet Tiles started to come up. Company that cleaned it used hot water extraction and when they called to complain about the tiles coming up, the company went back and put down some sort of glue that seep through the backing to the edges. As you can see in the picture below.

    I did not want to provide the customer with wrong information (even though I would have loved to describe why not to HWE) :) about why this could happen, so I am asking you... this happened because of improper installation of the carpet tile, or too hot of water used, or water left sitting in the carpet? It is in about 18 different spots where the tiles are coming up, the offices look fine, this is basically mainly in the hallways.

    I took some gel break with Citrus Solv and some host compound and razed blade, the glue came up. We just did it in one test spot.


    IMG_3407.JPG
    IMG_3408.JPG
  2. Desk Jockey
    Desk Jockey

    Pony Boy Curtis

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    The hot water penetrated the carpet, went through the backing and melted the glue upon impact. :oldrolleyes:


    Come on man! Poor installation. :arrrr:

    If it were from HWE, why wouldn't the whole install pop up? Same process was used.

    They should have called a pro installer for repair. NOT the one that did the original install.
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  3. Derrick T.
    Derrick T.

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    In that situation, normally bad installation and repair. Although, water can seep through tiles edge and cause it to pop off.. Happened when some one spill coffe on it like it did at a bank.. So HWE might be part of it.
  4. Nate The Great
    Nate The Great

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    I'd Host it and load it with dry compound... We all know it vacuums out easily... :winky:

    I'd have them call a real professional...:clap:

    Do you know the history of carpet tiles? Pressure sensitive adhesive is used to be able to rotate them when they get dirty or spills.. The problem is it's sold high so people can't afford to have "extras" on hand to rotate them out..

    Getting back to the subject at hand, installation would be my ASSumption..
  5. WillS
    WillS

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    Why would the tiles not previously be coming up after being installed for over a year? Something happened.
  6. WillS
    WillS

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    Gluing it back down that way probably wasn't the right decision either.
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  7. Nate The Great
    Nate The Great

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    Pretty obvious something happened... Without being present, one can only speculate.. Was there any glue present on the back side of the tiles? Any residue on the tiles that did come up?

    Then you get into was the right glue used? What was the concrete moisture readings for the installation? What did the installer have for lunch that day?

    :lol:
  8. Desk Jockey
    Desk Jockey

    Pony Boy Curtis

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    Poor install did allow some moisture in which caused it to pop up.

    Chances are that the subfloor still has some moisture in those spots.

    Yes they made a bad situation much worse! Look what it got them too. Them out the door and you in.

    They should have explained what happened and suck it up and paid for the repair. They might still have the account. ???
  9. Bob Pruitt
    Bob Pruitt

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    Time... the adhesive is going to dry out...the texture is going to be difficult to extract well for under powered/poorly balance truck mounts or portables so maybe it was left too wet.
    Waiting too long to get the carpet cleaned... likely the Cleaner thought adding a solvent into his pre-spray was going to help... something like that.
    Maybe they had tried to maintenance it themselves...who knows. Lots of reasons why this could happen.
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  10. steve_64
    steve_64

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    Most TM guys clean a lot of tiles like those without incident.
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  11. Desk Jockey
    Desk Jockey

    Pony Boy Curtis

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    Yep 100's of thousands of sq/ft yearly.
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  12. Able 1
    Able 1

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    I'm not a big fan of carpet tiles, they clean great, but that is a LOT of seams.. Even when you go into places with regular cgd it is easy to see the seams, and that is usually where the carpet will fail if it wasn't installed correctly..
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  13. sOOper hero
    sOOper hero

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    been away for awhile, so I have to ask,
    Will, are you one of those guys that cleans with fairy dust or scampoo?

    the reason the tiles came up are two likely reasons
    pi55Poor install (the major factor) and pi55Poor wandjockeys running the TM

    anything else you want to know?


    ..L.T.A.
  14. Able 1
    Able 1

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    Welcome back buddy!! :biggrin:
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  15. WillS
    WillS

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    I'm the guy who doesn't soak carpets and cause re soiling after 2 weeks. So yes.
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  16. Desk Jockey
    Desk Jockey

    Pony Boy Curtis

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    Me too! :cool:
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  17. WillS
    WillS

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    You and 99% on this board probably don't. That's why we are all here. It's like continuing education.

    The other 10,000 carpet cleaning companies out there.. I'd beg to differ.
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  18. Derrick T.
    Derrick T.

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    I agree..
  19. Desk Jockey
    Desk Jockey

    Pony Boy Curtis

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    Sorry, just had to add it. :redface:
  20. jcooper
    jcooper

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    Hope you've been well, Larry! :rockon:

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