I got yelled at and told to get out of a house today. This lady had two large wool area rugs. when she booked the appointment she said it was her carpets, not area rugs. When I arrived she shows me two large wool area rugs and tells me to clean them. She then tells me I need to move all the furniture. There was so much furniture in the rooms I couldn’t even turn around. Even if I did move the furniture I have no Idea where I could have put things.
One rug had a dining room table set on it and a bunch of crap on top of the table. The other rug had two couches, coffee table, and a couple of end tables on it. Then there were the two yapping dogs that kept barking at me.
Upon inspection of the rugs I could see they were almost 100% contaminated with urine down to the backing. I informed the lady I could not clean them there but I would be more than happy to take them to my shop. I told her what they really needed was to be submerged and treated for urine. She started yelling at me and told me that Stanley Steemer and another local carpet cleaning company had done it before on the floor. I told her that’s one way to do it but that’s not the correct way to do it, espicially with such heavy urine. She got really mad and escorted me out of her house. Frustrating.
