WillS
Supportive Member
Sorry but not sorry. This customer called me 2 minutes after leaving this rental move out home. He said our machines put this hole in his carpet. (See below). I attempted to explain to this first time customer that we did not. The machines use bristles that have nothing on them to put this kind of hole all the way down to where the pad is ripped. He said he didn't see any hole before. I went back and looked and the hole looked nothing like the picture. It was much smaller and he must have moved the fibers apart to make it look larger in his email to "management" about it. I informed him the carpet was so matted, this could have been there previously and when we cleaned any loose fibers or just cleaning could have made it move visible. He still says our vacuum snagged the carpet and caused this. I vacuumed and there was no snag. Also this isn't Berber where the long loose strings can easily cause a straight line rip.
He wants us to pay $89 from some place he found to fix it. I am refusing to pay (even this small amount), because there is no way we put this hole there.
What do ya think?
Also... We gave him a break on pricing since they are Asian and don't wear shoes. The carpet wasn't horrible. 8 areas for $225.
He wants us to pay $89 from some place he found to fix it. I am refusing to pay (even this small amount), because there is no way we put this hole there.
What do ya think?
Also... We gave him a break on pricing since they are Asian and don't wear shoes. The carpet wasn't horrible. 8 areas for $225.