yo TM junkies... can you tell me how this happens?

[WillS]

Just measured a 9,000 sq ft. Law office that had their carpet cleaned hwe style about 3 months ago. They said a few days after the cleaning 20 different areas of this commercial carpet Tiles started to come up. Company that cleaned it used hot water extraction and when they called to complain about the tiles coming up, the company went back and put down some sort of glue that seep through the backing to the edges. As you can see in the picture below.

I did not want to provide the customer with wrong information (even though I would have loved to describe why not to HWE) about why this could happen, so I am asking you... this happened because of improper installation of the carpet tile, or too hot of water used, or water left sitting in the carpet? It is in about 18 different spots where the tiles are coming up, the offices look fine, this is basically mainly in the hallways.

I took some gel break with citrus solv and some host compound and razed blade, the glue came up. We just did it in one test spot.

 

[Desk Jockey]

The hot water penetrated the carpet, went through the backing and melted the glue upon impact.


Come on man! Poor installation.

If it were from HWE, why wouldn't the whole install pop up? Same process was used.

They should have called a pro installer for repair. NOT the one that did the original install.

 

[DAT]

In that situation, normally bad installation and repair. Although, water can seep through tiles edge and cause it to pop off.. Happened when some one spill coffe on it like it did at a bank.. So HWE might be part of it.

 

[Nate The Great]

I'd Host it and load it with dry compound... We all know it vacuums out easily...

I'd have them call a real professional...

Do you know the history of carpet tiles? Pressure sensitive adhesive is used to be able to rotate them when they get dirty or spills.. The problem is it's sold high so people can't afford to have "extras" on hand to rotate them out..

Getting back to the subject at hand, installation would be my ASSumption..

 

[WillS]

Why would the tiles not previously be coming up after being installed for over a year? Something happened.

 

[WillS]

Gluing it back down that way probably wasn't the right decision either.

 

[Nate The Great]

Pretty obvious something happened... Without being present, one can only speculate.. Was there any glue present on the back side of the tiles? Any residue on the tiles that did come up?

Then you get into was the right glue used? What was the concrete moisture readings for the installation? What did the installer have for lunch that day?

 

[Desk Jockey]

Why would the tiles not previously be coming up after being installed for over a year? Something happened.

Poor install did allow some moisture in which caused it to pop up.

Chances are that the subfloor still has some moisture in those spots.

Yes they made a bad situation much worse! Look what it got them too. Them out the door and you in.

They should have explained what happened and suck it up and paid for the repair. They might still have the account. ???

 

[Bob Pruitt]

Time... the adhesive is going to dry out...the texture is going to be difficult to extract well for under powered/poorly balance truck mounts or portables so maybe it was left too wet.
Waiting too long to get the carpet cleaned... likely the Cleaner thought adding a solvent into his pre-spray was going to help... something like that.
Maybe they had tried to maintenance it themselves...who knows. Lots of reasons why this could happen.

 

[steve_64]

Most TM guys clean a lot of tiles like those without incident.

 

[Desk Jockey]

Yep 100's of thousands of sq/ft yearly.

 

[Able 1]

I'm not a big fan of carpet tiles, they clean great, but that is a LOT of seams.. Even when you go into places with regular cgd it is easy to see the seams, and that is usually where the carpet will fail if it wasn't installed correctly..

 

[Dolly Llama]

been away for awhile, so I have to ask,
Will, are you one of those guys that cleans with fairy dust or scampoo?

the reason the tiles came up are two likely reasons
pi55Poor install (the major factor) and pi55Poor wandjockeys running the TM

anything else you want to know?


..L.T.A.

 

[Able 1]

Welcome back buddy!!

 

[WillS]

been away for awhile, so I have to ask,
Will, are you one of those guys that cleans with fairy dust or scampoo?

the reason the tiles came up are two likely reasons
pi55Poor install (the major factor) and pi55Poor wandjockeys running the TM

anything else you want to know?


..L.T.A.

I'm the guy who doesn't soak carpets and cause re soiling after 2 weeks. So yes.

 

[Desk Jockey]

I'm the guy who doesn't soak carpets and cause re soiling after 2 weeks. So yes.

Me too!

 

[WillS]

You and 99% on this board probably don't. That's why we are all here. It's like continuing education.

The other 10,000 carpet cleaning companies out there.. I'd beg to differ.

 

[DAT]

You and 99% on this board probably don't. That's why we are all here. It's like continuing education.

The other 10,000 carpet cleaning companies out there.. I'd beg to differ.

I agree..

 

[Desk Jockey]

Sorry, just had to add it.

 

[jcooper]

been away for awhile, so I have to ask,
Will, are you one of those guys that cleans with fairy dust or scampoo?
the reason the tiles came up are two likely reasons
pi55Poor install (the major factor) and pi55Poor wandjockeys running the TM
anything else you want to know?
..L.T.A.

Hope you've been well, Larry!

 

[Papa John]

Are you planning on cleaning it with your 175 rpm and bonnet?
Can a watch?
I think with that poor install job there might be a "YouTube" moment waiting to happen.. I foresee the 175 flinging tiles everywhere..

 

[Able 1]

Most on this board don't have that problem.. I did clean for a customer that used VS for years and me and my guy noticed a LOT of foam when he was just prespraying he mentioned it to me while I was CRB'ing cause I was noticing the same, I was like WTF! Then she told me that last guys said he was 1 of two in the area still using it, and he touted it like it was something special!! I said there is a reason there is only 2 left..

 

[DAT]

Encap/Compound and CRB, I wouldnt use 175 in that environment...what foam btw? Is that an ancient method?

 

[WillS]

We aren't Heaven's Best. We don't bonnet clean. Never have. That has to be the worst.

 

[therugnoob]

But it is all semantics...truth be told

 

[SamIam]

Congratz on your new account WillS hope it goes well.

 

[DAT]

But it is all semantics...truth be told

In reference to what? Bonnet vs crb?

 

[DAT]

We aren't Heaven's Best. We don't bonnet clean. Never have. That has to be the worst.

While i know you dont bonnet clean, do you use horizontal agitation to your advantage that can be achieve with 175 brush head? Which then can be completed with compound/CRB? The way i think is that this would be useful and done with difficult carpet. What do you think?

 

[therugnoob]

Anything other then HWE. Don't even start on the TM vs PORTY in residential detached. Low moisture would be 1st degree murder charge in my mothers home. No question. The porty guy could go either way. Manslaughter (sever beating and he/she died) vs hiring them to be a helper...

 

[WillS]

While i know you dont bonnet clean, do you use horizontal agitation to your advantage that can be achieve with 175 brush head? Which then can be completed with compound/CRB? The way i think is that this would be useful and done with difficult carpet. What do you think?

We did a 5,000 sq. ft. call center for a timeshare company. It was in really bad shape. Heavy black traffic on light colored. Used a 175 with a red pads followed by crb with compound. Came out perfecto.