Hi again
I just talked to my daughter who told me the specifics of your mom’s home.
You told her the Gig has had many accidents on the carpet along with the carpet having gotten flooded recently.
We are not a restoration company and are not equipped to handle the mold and contaminants that have grown in the carpet, padding and subfloor. I would highly recommend calling Serve Pro in Scotts Valley or Service Master in Watsonville asap as it’s not safe for your mom to be living and breathing in those conditions.
I would recommend removing the carpet, disinfecting the subfloor, let it dry for a few days and replacing the carpet. There is no way to safely and effectively clean carpet that stayed wet in dirty water for more than 48 hours.
Best of luck, please let me know if you need any other advice.
Thanks!
Mike@Connoisseur
ps: I think it would be fair to ask you to remove your review for us as we don’t provide the services you need.