Papa John
Lifetime Supportive Member
I have a client that is being difficult. We cleaned the urine-soaked carpet in a rental for her.
We only did a regular cleaning. Stains and odor came back because the urine was severe.
I have offered to do a recleaning, using more water and Odorkiller. We will use Drymaster's HVE, a stand-on sub-surface extractor.
She claims the carpet is a pet stain-proof carpet and has had a guy from Santa Cruz clean her carpets with great success. I think she said his business is called Citra-Clean.
Here's the Kicker: We cleaned for her in 2014 and had to refund the money because she complained that my Brother-in-law was rude to her. He can be an ass at times, especially with difficult people.
We only did a regular cleaning. Stains and odor came back because the urine was severe.
I have offered to do a recleaning, using more water and Odorkiller. We will use Drymaster's HVE, a stand-on sub-surface extractor.
She claims the carpet is a pet stain-proof carpet and has had a guy from Santa Cruz clean her carpets with great success. I think she said his business is called Citra-Clean.
Here's the Kicker: We cleaned for her in 2014 and had to refund the money because she complained that my Brother-in-law was rude to her. He can be an ass at times, especially with difficult people.