Living The Dream
Member
One of our long term customers has a rental house that the tenants were moving out of. We went and bid the job and the tenant stated she only wanted me to bid the 1200 sq. Ft of carpet and 17 steps. When we went to clean the property owner was there and said she also wanted the tile done. Tile was only around 250 sq ft. So we did as the owner asked. So today we messaged the tenants for info on where to send bill and they have stated that they are only paying for the carpet and anything extra goes to the owner. The situation is even weirder because the tenant and owner are friends and no deposit was ever put down. I personally think the tenant needs to pay the total bill but when I did the quote she did state she only wanted the carpet quoted. I understand this is just as much my fault for not clarifying this before I started. Any info on how to be as diplomatic about this as possible would be great.