100% Satisfaction Guaranteed

[Bryan S. Bennett]

We all see this but what does it mean at your company?

What situations would you not be able to offer this?

Interested in what it looks like at your company.

 

[Lee Stockwell]

I hand write it on almost every invoice.

Eventually you develop a sense of when to omit it, either for issues of cleanability of the task, or a suspected impossibility to please a customer.

 

[Desk Jockey]

When the conditions and or expectations won't match with the reality of the results.

 

[Mike Draper]

I have a box on my invoice thye have to sign. It says "gaurantee not applicable" I rarely have people sign it, but when I have that feeling that they are expecting new carpet and wont listen to me tell them it needs replacing I have them sign it,

 

[Lee Stockwell]

Sometimes when I omit "satisfaction guaranteed" I will write "workmanship guaranteed", along with a notation of limitations.

 

[steve_64]

i cant guarantee the spots wont come back but if they do so will I.

thats my promise.

that way i can go back and reevaluate the work if i get a call back. most often its new spots they want cleaned free.

this has worked real well for me.

 

[Lee Stockwell]

If you get in the habit of taking pictures you will find that the spots seem to return in different places...

 

[hogjowl]

I have "Satisfiction Guaranteed" on mine.

 

[Desk Jockey]

Fiction or friction?

 

[PrimaDonna]

Come on...Marty getting or giving any Friction, is Fiction.

 

[Mikey P]

In many cases I guarantee that they WILL return.

I also explain how to deal with the reappearance