An Open Message to the Carpet Manufacturing Industry
- Thread starter Jeremy
- Start date
Rob Lyon
Member
Hell Ya Brother John!!
Say it AGAIN!!
Say it AGAIN!!
TimP
Member
- Joined
- May 19, 2007
- Messages
- 4,055
I have talked with one of Shaws teritory managers and he said it's just another way to get out of a claim. I don't think what he said can be official of course. But I seriously doubt that we will ever be held responsible for a claim. There is no way to prove 100% that we are responsible for removal of protector. It's our word that we say we use chemicals on the list and nothing they can prove. As we all know protector wears off. And we all know we aren't going to ruin carpet unless we do something dumb beyond all reason.
rhyde
Member
I believe this violates the "Tie-In Sales" Provisions of the Magnuson-Moss Act. Specifically my Vortex isn’t CRI approved but others have paid the money to be approved this limits consumers choices to “particular companies” with CRI cert equipment.
“Generally, tie-in sales provisions are not allowed. Such a provision would require a purchaser of the warranted product to buy an item or service from a particular company to use with the warranted product in order to be eligible to receive a remedy under the warranty. The following are examples of prohibited tie-in sales provisions.
In order to keep your new Plenum Brand Vacuum Cleaner warranty in effect, you must use genuine Plenum Brand Filter Bags. Failure to have scheduled maintenance performed, at your expense, by the Great American Maintenance Company, Inc., voids this warranty.
While you cannot use a tie-in sales provision, your warranty need not cover use of replacement parts, repairs, or maintenance that is inappropriate for your product. The following is an example of a permissible provision that excludes coverage of such things”
http://www.ftc.gov/bcp/conline/pubs/bus ... nuson-Moss
“Generally, tie-in sales provisions are not allowed. Such a provision would require a purchaser of the warranted product to buy an item or service from a particular company to use with the warranted product in order to be eligible to receive a remedy under the warranty. The following are examples of prohibited tie-in sales provisions.
In order to keep your new Plenum Brand Vacuum Cleaner warranty in effect, you must use genuine Plenum Brand Filter Bags. Failure to have scheduled maintenance performed, at your expense, by the Great American Maintenance Company, Inc., voids this warranty.
While you cannot use a tie-in sales provision, your warranty need not cover use of replacement parts, repairs, or maintenance that is inappropriate for your product. The following is an example of a permissible provision that excludes coverage of such things”
http://www.ftc.gov/bcp/conline/pubs/bus ... nuson-Moss
ruff
Member
One of the immense powers that we as cleaners have, which should not be understated and should be utilized, is our clients.
Each of us has a few thousand clients that trust us with their homes, their furnishing and their family. People with whom we have nurtured a trusting long term relationship.
They trust us more then any manufacturer.
Let's use this power.
For example when "Shaw" tried to get into the cleaning business- remember- I advised all my clients against buying "Shaw" carpeting. All my clients call me before they buy carpet, they trust me. I am personally and prodly responsible for quite a few lost sales for them. Feels good.
Remember when "Hoover" started trashing steam cleaning due to the fact that they were selling a dinky- carpet destroying little home steamer? Well, guess who my clients call when they want a vacuum recommendation?
It took years to build that trust, but they call me for advise. Well, lets just say that "Hoover" sold a few less vacuums.
Let us use the power of trust we built with our client. Use, not abuse.
Together, we probably represent tens of millions of households that trust us with carpet related decisions.
Let us pay attention, see who are our friends and who are not and act accordingly.
Each one of us alone is practically insignificant, together we can do alot of damage.
Each of us has a few thousand clients that trust us with their homes, their furnishing and their family. People with whom we have nurtured a trusting long term relationship.
They trust us more then any manufacturer.
Let's use this power.
For example when "Shaw" tried to get into the cleaning business- remember- I advised all my clients against buying "Shaw" carpeting. All my clients call me before they buy carpet, they trust me. I am personally and prodly responsible for quite a few lost sales for them. Feels good.
Remember when "Hoover" started trashing steam cleaning due to the fact that they were selling a dinky- carpet destroying little home steamer? Well, guess who my clients call when they want a vacuum recommendation?
It took years to build that trust, but they call me for advise. Well, lets just say that "Hoover" sold a few less vacuums.
Let us use the power of trust we built with our client. Use, not abuse.
Together, we probably represent tens of millions of households that trust us with carpet related decisions.
Let us pay attention, see who are our friends and who are not and act accordingly.
Each one of us alone is practically insignificant, together we can do alot of damage.
Harry Myers
Member
Sounds like the price is right. Next contestant step right up. 
