Stinky oriental rug? NO CHARGE!
A prospective customer called from XXXXX, the other day complaining of a foul odor coming from an oriental rug he had in his home. He was sure the dog had gotten sick on it or something. After covering our cleaning process and different pricing options with him, he decided he would call around to compare prices with some of our local competitors.
A few days went by when he called back stating that he did find a competitor that would do the rug in question for a lesser charge, but decided to go with XXxx Cleaning Service as our company came highly recommended by the owner of one of the finest carpet retailers in the XXXXXXX area. He said that he had heard that “Burris is the best”. Well, deciding to hire XXXX Cleaning Service turned out to be a great decision for him, and didn’t end up costing him a penny!
Free oriental rug cleaning? No, actually. What happened was this: when we picked up the rug in first thing in the morning, it was rolled up and placed in the garage, so of course being in a garage the offending odor was not evident. So, we loaded it in the van and went about our day, but by the time we got to our very first cleaning it was pretty clear what the odor was; bad latex. It’s a fairly common issue with “economically produced” rugs/ (sounds better than cheap, doesn’t it?) You see, these rug are primarily made in India, and don’t ask why but, many times they have a “funky” odor that smells a lot like DIRTY FEET! Nice, huh? We don’t know exactly why this occurs, but it could be contaminates in the latex, the environment where the rugs are produce, or could be the dramatic climate condition changes between where these rugs are produced and where they are sold. Truthfully, no one knows for certain. Regardless of what causes it, the only fix is quite simple; get rid of the rug. Yup, that’s all you can do.
Because of our years of experience, trade affiliations, and extensive training, we can assure you for a fact that that particular odor will NEVER come out of that rug. Other oriental rug cleaning companies have tried to no avail, and the customer ends up paying for a rug that smells the same or worse than before it was cleaned! So, what did we at XXXX Cleaning Service do? We called the customer and told him what the odor was and cleared his dog’s good name. We advised him of his options: 1) keep the rug, keep the odor, or 2) lose the rug, lose the odor. The gentleman told us to either bring it back to him or dispose of the rug for him. We opted to return the rug and let him get rid of it, mainly so there would never be any question of where the rug actually went.
Upon returning the rug to the customer, he said he was thrilled he chose XXXXX Cleaning over our competitors, and could clearly see why he was referred to us; free oriental rug pick up, free delivery, and knowledge and integrity far and above what he had ever expected from a carpet cleaning company. Sometimes the best things we do for our customers is nothing at all.
Until next time,
John
http://www.bubblesandsuds.ca/ http://searchwarp.com/swa559118-a-c...-cleaning-versus-dry-foam-carpet-cleaning.htm
