Audits....

[-JB-]

Am I the only one that hates the use of that over "estimates" ?

I'm sorry but having been audited, I would not want to tell my custys that I will be auditing them.

What other terms might w use instead? In leau of audit or estimate that is?
(no snarky coments Ken)

 

[Ken Snow]

I like estimate the best personally and would never use audit (sorry Steve). I prefer to get them referred to this way as well. The one I hate the most is bid- impling there are others involved.

 

[Lee Stockwell]

"Bid" also implies a "commodity" mentality, that all cleaning is the same except for the price.

 

[Dolly Llama]

estimate or quote works for me


..l.T.A.

 

[-JB-]

Funny, I just say price, and presume we got the job.

 

[Steve Toburen]

I like estimate the best personally and would never use audit (sorry Steve). I prefer to get them referred to this way as well. The one I hate the most is bid- impling there are others involved.

Ken,
If you are apologizing to me I am honored. But don't bother since like everyone else I have never like the term "audit". Way too formal and smells of the IRS. I do agree with with you- I don't like the word "bid" or actually "estimate" either. I think they both focus the customer too much on price as the only important part of the buying equation.

So in SFS we promote the phrase "pre-inspection". This conveys that while an exact price will be given there are a host of other variables to consider.

Steve
www.SFS.JonDon.com

PS I hoping to see a lot of you starting tomorrow night in Las Vegas. (I really hate that town.)

 

[Bjorn]

FREE CARPET AUDIT

like FREE ROOT CANAL

 

[Ron Werner]

Someone told me once that if I give an "estimate", it is still a number that can change
I prefer to give a "quotation", its an exact number that they know won't change.

 

[Becker]

Tried the audit thing about 12 years ago. It did not stick.

Bid, Estimate.

Heck, often that is what the client asks for when they call. And Estimate.. Why confuse them with the term audit?

I make it clear the estimate is the amount to be paid at completion of the work to their satisfaction and the total will not change on the day of service, unless they add or remove services to be performed.

 

[Brian R]

Mr. Polish likes "Carpet Audit".
My forms have the word "Quote" on them.

We will say Pre-inspection over the phone etc for the act of checking your carpet and giving a "Quote. Thanks SFS.

I also use "Open Areas" instead of "Traffic Areas". Thanks SFS again...even though that's what I always used. !gotcha!

 

[Becker]

I also use "Open Areas" instead of "Traffic Areas". Thanks SFS again...even though that's what I always used.

Yes I agree.. Traffic areas are a very defined space of normal travel.

Open areas, is everything without moving anything.

 

[Chris A]

If your stuck on "Audit" why not use the term "assessment." Gets rid of that nasty IRS connotation that instantly makes many people (including me) cringe. We use quote or estimate btw.

 

[-JB-]

Not really stuck on one thing or another, ya know a rose by any other name.

Was just listening to the full circle recordings and it just truly surprises me how many companies use the term audit.

 

[Mark Imbesi]

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