rwcarpet
Supportive Member
STANLEY STEEMER IS ONE OF THE WORST AND UNDEPENDABLE COMPANIES TO DO BUSINESSES WITH! I WILL NEVER USE THEIR SERVICES AGAIN! SAVE YOUR MONEY!
Bad Rap For SS
- Thread starter rwcarpet
- Start date
rwcarpet
Supportive Member
This was left on FB by a very prominent local public official. Tuff break for all CC'ers, cause many of the public group all CC'ers together.
rwcarpet
Supportive Member
This was left by the local rep....We at Stanley Steemer offer the highest quality work that we can, sometimes due to human error a time issure arrives as in your case xxxx. We so apoligize for the inconvenience and the offer of a FREE carpet cleaning still stands. You never know what is going to happen on a job and we do not promote rushing the work, the problem with that is sometimes you run behind. We should of communicated to you better and we do apoligize for that. I hope everything works out for you with your cleaning. I am offering any of your friends that felt they had a bad experience with our company at one time or another, $35.00 off any service.
Vivers
Supportive Member
This is one of the many problems that typically is found with the big companies and numerous employees unfortunately.
Really hard to keep the quality and keep tight customer service like the smaller operations provide IMO
Really hard to keep the quality and keep tight customer service like the smaller operations provide IMO
dealtimeman
Everyday is Saturday.
Sounds like more of a time conflict instead of a paid service issue.
Will Reed
Member
Some customers are really fussy. It sounds like Stanley Steamer did everything that any competent independent carpet cleaner would do to try to remedy the situation.
rwcarpet
Supportive Member
Yeah....I commend them, Will, for trying to address the problem. But the original post had stated that the carpet was wet for 3 days, which was the heart of the problem. Unfortunatly, reports like this are a reflection on ALL extraction-based CC'ers. Such is the problem of multi-truck companies and the quest for ever increasing sales and commisions.
dealtimeman
Everyday is Saturday.
Oh wet for three days is bad for anyone and I understand how that reflects on all of us hwe or even all professional ccs
If anything, I would think any fook-up at Stanley are only going to help our biz... The more commercials they run better for us! It's like free advertising...
This normally works great when people bring up Stanley, "Well, Miss Smith... My wife and I own the biz and I do all the cleaning. We are not some 22 year old kid working for beer money".
This normally works great when people bring up Stanley, "Well, Miss Smith... My wife and I own the biz and I do all the cleaning. We are not some 22 year old kid working for beer money".
ruff
Member
To clients that ask, I like to refer to them as "my best advertisement" 
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3 days is hard to believe in any circumstance. I have had some real crazies in my day, so i am leaning more towards that. Though i am not sticking up for SS, its hard to believe wet for three days even if you tried to using a legitimate TM.
This would be a great line, except that Im a 26 year old kid working for beer money, so it might not have the same effect.
KevinL
Supportive Member
For those of you are not familiar with SS, the main problem with their operation is the commission based pay they offer. The lead techs commission rate is based on his add ons for the week so a job where he can't add on hurts his commission for the whole week. Usually 1 job won't change his commission rate but a few jobs that don't buy any extras can change his commission rate. When they get to a job that doesn't buy any extras they tend to get a little peed off and do a rush job. Even faster and wetter than they usually do. 600 psi with no dry strokes and if the humidity is high and an empty house closed up with no air flow it can certainly be wet for 3 days. I've had customers tell me that SS left their carpet wet 4 days.
Desk Jockey
Member
I agree with Kevin, there had to be no air flow or attempt by the homeowner to aid in the drying. You close things up and with the elevated moisture levels from anyone's cleaning and you'll have a problem. Plus what Kevin said about the wham bam cleaning without the add on.
rwcarpet
Supportive Member
JR....."wet for 3 days" means very wet the first day, still damp the second day, still damp on bare socks the 3rd day. Living in Florida, you might have some better drying situations.......such as ocean breezes, and/or full on central a/c. That will dry carpets very quick. As Keven L has stated, they are on commision and earn higher rates for add on sales, as many here on this board operate. If custy want's just the special (currently around here it's $99....3 rooms.) When driving times are considered, they're in and out in 1/2 an hour or less and on to the next job. If you're doing 3 rooms, are you getting in and out and to next job in under 1 hour? If you are, you're either not cleaning right, or not drying with extra strokes.
Thanks Jerry. Actually I bought my biz from my Dad a month before my 21st birthday and I'll be 27 at the end of August. I cant believe how long its been already.
idreadnought
Supportive Member
I started mine when I was 19.
As far as SS is concerned, it is easy to pick on a company that size but in reality there are a lot of happy customers so they must be doing something right most the time.
I also have a bad review on google from a customer that I wasn't able to service. It was the last job of the day and the previous job took much longer than expected. She couldn't do it after hours and was pissed. Apparently I have the most unprofessional company around so SS you can take second place.
rwcarpet
Supportive Member
I hear ya, Richard.........it's that one rush job that can give you fits for months or years if it's the wrong custy! I'm glad that SS is here. They do stay busy, servicing that part of the population that always will use a national name over a local. (Sears, Roto-Rooter, Culligan......)
