icleancarpetz
Member
Survey says....
Best time to sell protector? Answer is...
- Thread starter icleancarpetz
- Start date
Mikey P
Administrator
Here in the land of Poly I never think about it
icleancarpetz
Member
Cleanworks
Moderator
Polyester and polypropylene can still be benefitted by protectors. Yes they aren't as easily stained as nylon but they have little protection from oil based stains. A good quality protector will also resist dry soil, making it easier to vacuum and keeping the carpet cleaner. Personally, I don't like to sell until I have seen the condition of the carpet. No sense applying to a trashed place with worn out carpet. I don't really sell a lot of protector, I should sell more as it is a good benefit to the consumer if properly applied.
When you aren't in a rush to get to the next job or get home
F
FB19087
Guest
Why didn't you sell it when scheduling?
* I guess those that answer phones while on a job may still be in a rush
Jim Pemberton
MB Exclusive.
- Joined
- Oct 7, 2006
- Messages
- 12,568
- Name
- Jim Pemberton
When you know it will benefit your customer and that it will help extend the useful life of their belonging.
Because you don't know the condition of the carpet when scheduling.
F
FB19087
Guest
So you just get a phone number, address, and time right?
Bob Pruitt
Member
Before they move in. New Construction.
Fred doesn’t clean carpets. Cut him some slack
Yes
Selling protector is a soft sell, not an up-sell, like something you could push over the phone. If I feel it would benefit the customer when I see the carpet, I mention the benefits while I'm looking at it.
F
FB19087
Guest
If you say so.
I don't see any reason the customer shouldn't be prepped for closing once you get there if not sold already. Nor does that have to be a "hard sell". You can always advise against it once you are there for "X" reasons.
If you believe in protector anyway.
Cleanworks
Moderator
Nothing wrong with mentioning protector as an option at first contact and letting them know that the tech will evaluate their carpets needs. As long as your tech isn't on commission.
Doug Cox
Supportive Member
Ditto
Jim Williams
Member
When the customer asks about it.
Cleanworks
Moderator
Why in the world would the customer ask you?
Jim Williams
Member
I'm just not a salesman. I keep a jug on the truck in case they ask about it. They might recall a pushy SS guy and ask about it.
I could find a way to tactfully mention it on the phone to bring it to their attention
Bob Pruitt
Member
Just mention that you have a fabric protector if they would like to know about it.
They will want to know what it does and how much.
Like having the car waxed after you have it washed.
Half the cost of cleaning...stairs need it and pathways.
You will sell it on half your residential jobs and the Customers who say "Maybe next time." Will often ask you the next time and even mention it on the phone when they book the job. Not selling...mentioning. Easy.
They will want to know what it does and how much.
Like having the car waxed after you have it washed.
Half the cost of cleaning...stairs need it and pathways.
You will sell it on half your residential jobs and the Customers who say "Maybe next time." Will often ask you the next time and even mention it on the phone when they book the job. Not selling...mentioning. Easy.
Cleanworks
Moderator
I used to be one of those pushy guys and hated it. It hurts my sales now that I'm on my own. I do recommend it on the nicer carpets that I clean. Applied properly, it does work and provides a good benefit to your customer.
Hack Attack
Member
I mention it on upholstery..
mainly because I'm not in a hurry to come back and clean it again anytime soon
I should mention it more, as on the whole I'm 80% out of the rental market
mainly because I'm not in a hurry to come back and clean it again anytime soon
I should mention it more, as on the whole I'm 80% out of the rental market
I notice that very few mention fabric protection.
My question is, WHY NOT ??
I'd much rather apply fabric protector to upholstery, especially new upholstery, than carpet.
Same as others, more poly crap here than good quality carpet.
Fabric protections is such as good money spinner, & leads to more work.
Just my humble opinion.
Yes, I do like cleaning upholstery. $$$$$
Many in my area hate it, I fill that need.
All of our leather cleaning has protection application built into the price.
My question is, WHY NOT ??
I'd much rather apply fabric protector to upholstery, especially new upholstery, than carpet.
Same as others, more poly crap here than good quality carpet.
Fabric protections is such as good money spinner, & leads to more work.
Just my humble opinion.
Yes, I do like cleaning upholstery. $$$$$
Many in my area hate it, I fill that need.
All of our leather cleaning has protection application built into the price.
Mikey P
Administrator
now ask me why I ALWAYS include sealer on TnG quotes..
Nah, but probably for the same reason I always used to buff/burnish a vinyl floor after stripping & before I applied the sealer.
icleancarpetz
Member
icleancarpetz
Member
Best time to sell protector is right after the job is complete, sailboat lines from your art work, smell of clean is in the air and you look like the hero of the day. Customer is delited with your work. Psychologically they are excited....impulse purchase. Marketers know this very well.
“Ma’am, would you like scotch guard in the areas I cleaned for you?” The benefits are xyz....and and since I’m already here, I have a special at the moment for xyz per room.“
no pressure, easy soft sale as mentioned above. often it works, sometimes the customer declines. You never know If you don’t ask. Does not hurt to ask. It can add up to a hundred or two or sometimes less, at the end of the day.
key is not to pressure, no bs...just give them the benefits of protector. When they don’t bite, quickly thank them and gracefully begin to leave out of their space.
i use to sell over the phone. But often, not all the times, but often to much time between the appt gave them to much to think about, to which they would ask to leave it out when I arrived.
so now I wait til the job is done to hit them over the head for the extra buck. works more times then none.
“Ma’am, would you like scotch guard in the areas I cleaned for you?” The benefits are xyz....and and since I’m already here, I have a special at the moment for xyz per room.“
no pressure, easy soft sale as mentioned above. often it works, sometimes the customer declines. You never know If you don’t ask. Does not hurt to ask. It can add up to a hundred or two or sometimes less, at the end of the day.
key is not to pressure, no bs...just give them the benefits of protector. When they don’t bite, quickly thank them and gracefully begin to leave out of their space.
i use to sell over the phone. But often, not all the times, but often to much time between the appt gave them to much to think about, to which they would ask to leave it out when I arrived.
so now I wait til the job is done to hit them over the head for the extra buck. works more times then none.
Wow! winner winner chicken dinner
That's the best example of using this upsell as a soft sell.
