360 thats great till they really find out what it costs to clean the carpet
of course he cafatieria style his business is
soap pre spray and the rest are all ala carte ,pre scrub
it gets better, let me impress you with my rented porti BTW where is the bath tub I guess you have to work out of a big city for new suckers every month
Terrible job! Doesn't really guarantee work! We scheduled for ProCarpet to come out and clean the carpet in a rental home we were vacating. Unfortunately I waited a few weeks to call and express my concerns. The 100% guarantee is only good for 14 days and only applies if you purchase the "recommended" services. So basically their advertised price gets you nothing, you can only get guaranteed work if you pay extra. My carpet was left grimey and does NOT look like it was cleaned at all. We were told that since we declined their deep clean service then they can't guarantee their work. My family does not even wear shoes in the house and we do not eat or drink on the carpet, our floors were NOT heavily soiled, just had normal wear and tear from every day use. I will NEVER use this company again and will be sure to tell everyone I know about their bait and switch tactics. This is not a competitor, I am a real client! Look me up Mr. Cole, my name is Tiffany Wong and I had your company come to my home in Snellville at the end of September
was this juan heating up some beans
This wasn't theft of service it was no service!!! I believe I speak for every unsatisfied customer on Kudzu about this company when I say they are not reputable, and as far as taking me to collections for theft of services I believe we will let my credit card company dispute that for me. As a company you really cannot take someone to collections until you go through a proper process. This company would not have so many unsatisfied customers if they would just give more customer service when a problem occurs instead of posting threats of collections on this site. It could be handled in a more amicable way. Overall
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Know what you're getting into... I thought I was buying a professional carpet "steam" cleaning from this company.
First, they don't move any furniture. They only clean exposed areas.
I had my entire basement (5 rooms and a hall) cleaned. When I asked how long this would take, the tech said "oh about 15 minutes". It took me 30 just to vaccuum the space.
The unit they used was a portable unit without a heater. They used hot water from my tap. When I called the office (I didn't receive the follow up call or letter), they explained it was a hot/warm water extrusion and it's just called steam cleaning. We went back and forth, but I don't think it is fair or professional to sell one service and deliver another. They do not use steam. (When I discussed this with the manager Shannon, she acutally insisted that the water turned to steam during the process. I told her the unit would need a heater to create steam and she replied by asking if I have ever seen my breath on a cold day, I do not think she understands the differece between steam and water vapor.)
Lastly, when I called to check on the service I received. I asked how much a "sanitation package" costs. The contact said "ten dollars a room, or $50 per house". I was charged $110.00 for this service by the technician. When I questioned my rate, Shannon said this was only valid over the phone. I think the company should honor their quotes.
I called and asked for the owner and I was told he doesn't take customer calls.
Beware Overall
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Know what you're getting into... I thought I was buying a professional carpet "steam" cleaning from this company.
First, they don't move any furniture. They only clean exposed areas.
I had my entire basement (5 rooms and a hall) cleaned. When I asked how long this would take, the tech said "oh about 15 minutes". It took me 30 just to vaccuum the space.
The unit they used was a portable unit without a heater. They used hot water from my tap. When I called the office (I didn't receive the follow up call or letter), they explained it was a hot/warm water extrusion and it's just called steam cleaning. We went back and forth, but I don't think it is fair or professional to sell one service and deliver another. They do not use steam. (When I discussed this with the manager Shannon, she acutally insisted that the water turned to steam during the process. I told her the unit would need a heater to create steam and she replied by asking if I have ever seen my breath on a cold day, I do not think she understands the differece between steam and water vapor.)
Lastly, when I called to check on the service I received. I asked how much a "sanitation package" costs. The contact said "ten dollars a room, or $50 per house". I was charged $110.00 for this service by the technician. When I questioned my rate, Shannon said this was only valid over the phone. I think the company should honor their quotes.
I called and asked for the owner and I was told he doesn't take customer calls.
Beware Overall
Stop assuming your competitors have nothing better to do but sit on kudzu and bash your company. I am an unsatisfied customer & you're talking about your competitors. That comment helped me to make the decision to never deal with you guys again. I know what the tech told me & my mother was here to hear it as a witness. I was satisfied with the tech but not with how this company treats their workers or your selling practices. I stand firm to that because I was in the same position with a company before. Making your techs sale to customers is a scam b/c you are not wanting to do the whole house for just 89.00. Stop worrying about your competitors & start worrying about your customers or you will be working for them by this time next year. Last but not least treat your techs right cause they are bashing you and they work for you!! YOU SCAMMER!!!!!!!!!!!! Overall
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False Advertising * DO NOT USE The easiest way to put this is they are not a professional carpet cleaning company. They advertise $89.00 to CLEAN your entire house (7 bedrooms or less). They arrive and try to upsell you at $35.00 per room to DEEP clean the carpet. If you don not choose to do this, they basically run water over your carpet and leave. When contacting the company to complain, they place blame on the customer for not electing to the 'upgrade' the package and continue to say they can't guarantee stains because of that. Sounds like a scam to me. False advertistment!
Other companies arrive in a professional truck with on-board carpet cleaning systems. This company arrived in a conversion van with a unit that looked as if they rented it from Publix.
DO NOT USE!!!!
Was
Company’s goal - to rip of customers Called company to do job by advertised “3 rooms for $39” coupon. Wanted to clean 2 bedrooms upstairs and stairs. Contractor-technician said he would do only $99 “pet package” + $25 extra per room to sanitize his tools. Total asking price became $169. Contacted company manager by phone. He said contractor could ask as match as he wants and coupon is only for “normal” (i.e. clean) carpet. I let technician go.
Bottom line: they do not stand behind their product, customer service is rude, and the cost is not what the little flayer sayit’s a rip off
President will respond to this complaining about competitors!
DON'T USE THEM. Period
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Was this rev Not Satisfied **The below response from Greg Cole is accurate - our money was refunded (although we still disagree that our carpet was "heavily soiled." After the fact, we got the stains out with regular carpet cleaner). We appreciate Mr. Cole's initiative and attentiveness to this matter. This is the type of customer service that wins fans for a company.
***
We tried to use a coupon for our carpet service, but when the technician arrived (an hour late) we were told that we had to spend 3x the amount of the coupon in order to have the carpets "clean." Our carpet was not heavily soiled or spotted (no kids and only one cat). We denied the upcharge and went with the regular coupon price. The "cleaning" was unsatisfactory.
Most upsetting is the fact that we called the company to express our concern and the manager we spoke with did not seem interested in offering any type of customer service whatsoever. We weren't asking for anything, just an explanation, but none was given. Proper customer service could have possibly kept us as a customer, now they've lost us.
Steamer Broke - could not get carpets cleaned Guy came out night before we were supposed to move into our new house and have all the carpets cleaned. His steamer broke after doing half of one bedroom, so we could not get carpets cleaned as movers were coming in the morning. I called back today to see what ProCarpet could do to rectify the situation, and all they offered was 10% off, roughly $8.00. Now we have to pay for the 7 room package even though we only have 5 rooms that can still be cleaned due to the furniture. This was not exactly the resolution I was looking for since we were not able to get the carpets cleaned in our new house before the furniture was there. Now we have a new house full of furniture but with the previous owner's dirt..I can't recommend them as they do not do enough to satisfy an unhappy customer when they do not complete a job
$49 coupon turns into $300 charge Upon arriving a hour late for the appointment, the technician said that the $49 coupon amount would not work and we needed at least the $300 package. He said he could smell pet stains and our dog has never had an accident and the owners of the house before us did not have an pets.
He said the $49 carpet cleaning coupon "was not really a cleaning" whatever that means. Poor company. Overall
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Pro Carpet replied on 07-09-2009
It appears that our competitors are at it again. WE ARE BEING BOMBARDED BY FALSE NEGATIVE REPORTS BY OUR COMPETITOR! I HAVE ASKED THAT ANY AND ALL OF THESE CALL ME PERSONALLY SO I CAN RESOLVE IT. To date, I have yet to have a single one of the bogus customers call me to legitimize these.
sPro Carpet IS A RIPOFF I am not a competitor wrting a phoney review. I am a very dissatisfied customer. I too was given a price of 79.95 and told them on thephone exactly what i wanted. It took the worker when he got here at 10 sec to tell me i needed to spend 160.00 to clean the carpet, then knocked the price down to 130 when i told him no way i was paying double. I should have sent him out then. It took them a total of 15 minutes to clean the steps and 2 rooms and charged me 160. My carpet doesnt look any different then it did before they cleaned it. Called Pro Carpet and complainedthe girl on the phone could have cared less..i am spreading the word about this company to everyone i can. DO NOT WASTE YOUR MONEY.
Carpet replied on 06-16-2009
WE ARE BEING BOMBARDED BY A COMPETITOR MAKING UP FALSE REVIEWS! We do NOT use deceptive practices and only charge for what you need. Our Neal Boortz commercials clearly state that! Regreatbly a competitor (who has tried in the past to drive business to them) is writing fake reviews. Since we rarely get complaints- it is obviously VERY UNLIKELY we would have 3 in a 24 hour period! If this is indeed a real customer- I ask you to call me personally at (770) 933-8007 so I can address this allegation! – Greg Cole- President this is how he answers to seems a lot of the problems must be some one else
http://www.kudzu.com/profileReviews.do?A=710334
