I realize this is an old thread, but I'm trying to spread this message far and wide.
I've done 2 jobs as a Boss Optima subcontractor. The first was a carpet cleaning on 8-2-18 and the second was a dryer vent cleaning on 8-14-18. I was told payments are issued within 3 business days. It is now 9-5-18 and I haven't seen a dime, despite doing exemplary work and being promised TWICE that my payment was on the way.
They are now dodging my calls and emails, and have lied to me repeatedly.
Long story short - not only do they overcharge their customers - they don't pay out to their contractors. Complete and utter lack of ethics.
Aside from which, the dryer vent cleaning method that Mike Ochoa (their owner) personally described to me was an absolute joke. I went and learned how to do it professionally on my own before performing the job. I will not be responsible for damaging clients' appliances or creating a fire hazard.
Lastly, I don't even use a truck mount unit. I told the rep I talked to that I used a portable extractor and he said some officious bullshit that amounted to "Whatever, it's fine." The training they sent me was mixed bag of stuff I knew, a couple "Oh yeah, I should always do that's" and suggestions for showmanship to make the customer think they got better service than they really did. If anyone is interested, I'll be happy to email it to you.
Under no circumstances should anyone ever perform work on their behalf. Scammers through and through.
Ronnie "Mike" Ochoa deserves the worst that life can offer.