brown carpet bleeding dye in loveseat

[brite n clean]

Well I've been doing this for a year now and had my first 2 disasters in 1 week.

The first one was a lady who had terrible urin odor in her carpet. I went to a supplier and they recommended a product called odor cap. I followed the instructuons and several spots on the brown carpet turned pink. Turns out she had put all kinds of over the counter crap on the carpeting where I had the reaction. The manufacturer tried to walk me through
trying
to remedy the problem over the phone but it didn't work. Cost to replace carpet 890.00

Then I cleaned a ladys 20 yr old couch and the blue dye started bleeding out all over the place in certain spots. I asked her if it had ever had it cleaned and she said only spot cleaned. She did not hold me in any way responsible, but I woul love to know if there's any way to get rid of the spots where it bled through.
Thanks

 

[Jtuseo]

Do not admit to any guilt. When you apply these types of products it is at the customers own risk.

 

[John Buxton]

ya gotta prequalify these things, and do some tests. Urine voids warranties anyway.

 

[Scott S.]

what happend to testing in a spot?

 

[Harry Myers]

First things first . Learn your fabric before you test it on other peoples fabric . To me this is important . Take a course and learn before you really screw up.

 

[Scott S.]

dye-loc

 

[Jack May]

On the carpet simply a case of flushing out the other products BEFORE you apply your own.

On the fabric, as others have said a quick test may have prevented it. Having siad that, I have a pure white sofa in my home... it was written off in a fire and I cleaned and cleaned it as a challange and was amazed how white it came... Never a problem with it before, yet on a quiet day during winter, I got my tech around to clean it and my other lounge suite, nothing seemed excessively wet, and with the fire going inside, it dried fairly quickly yet it bled a red background dye presumably from markers used in manufacturer. So you never know. I suspect he over wet it and then spent extra time with drying strokes but the filling must have got wet.

John

 

[alazo1]

The urine pink spot is not your fault. I hope you didn't pay for it already. I've had it turn green a few times for the same reason (customer tried bunch of stuff before me). Either way try to mist with acid and wait around. May be a ph shift. You can try a reducer as well. At last resort have someone do a patch.

What was your pre-spray on the couch?. That one I would say would be your fault but looks like you got out of it. If you're worried about bleeding. Open up the back of a cushion, put a bit of your pre-spray and wait a few minutes. Rub with dry cloth and check for bleeding.

I thought insurance only covers if you accidentally break something in the house. Wouldn't these claims be negligence and not covered?.

Albert

 

[brite n clean]

Thanks for the info. I know spot testing is a good idea, but on the carpet it was strictly a deodorizer that I applied and the customer said she just had no idea where the odors were coming from. Since it was the first time this happened I think I over reacted as far as replacing the carpet. Hopefully my good name will remain intact and it will pay off in the long run.

I did do a spot test but unfortunately the odds were about 80 20 that the place I tested would be ok. Same with the loveseat, as it just bled in a few areas. Other than normal extraxting I think I'll just go with the disclaimer beforehand, and also get a little more stain and odor education. Anybody have any recommendations for a good mild upholstery cleaner, and how hot do you have your water when doing upholstery?

 

[ruff]

"Fiber Plus" by "Bridgepoint" is a good close to neutral cleaner that works well for me on all fabrics and wool.
It is not a knockout (like some of the favorite around here-heavy solvent, high alkalinity cleaning products.) which is a good thing. Sometime you'll need to pre-spray, pre-scrub hand rests etc, and as always post towel, but it works quite well.
Has for me for many years.
Good luck.
Ofer

 

[Guest]

Albert, there is a special coverage for that,3 words,cant think of them right now. Any way just like inland marine you pick a dollar amount

Kevin

 

[J Scott W]

Albert, there is a special coverage for that,3 words,cant think of them right now. Any way just like inland marine you pick a dollar amount

Kevin

"Care, custody and control." An insurance policy with this clause covers materials that are in your care, custody or control. Much broader range of possible problems covered than standard insurance that only covers accidental damage to things you are not cleaning.

Scott Warrington