Hoody
Administrator
- Joined
- Oct 24, 2007
- Messages
- 6,391
- Location
- Bowling Green, Ohio
- Name
- Steven Hoodlebrink
- Years of Experience
- 20
Was at my last appointment today. Walked thru the house, tallied up the final total. 200 bucks, and then I hear, "Do you match competitors coupons, cuz I have one here 7 rooms for 119.00"
Well no ma'am we dont.
"Well then what can you do about getting that price down."
Well what price range is in your budget ma'am? - 150
Okay, what two rooms do you not want cleaned then ?
"No no I still want it all cleaned, but geeze 200 is a little high"
Well ma'am our price is our price, and we are more expensive for a reason, blah blah blah.
We get passed that she agrees on the 200.
As I am well into the cleaning she also asked about her couch(rayon) after I tested I get - "Do you think you could give that couch a quick go over with that machine(I had the V today).
So I explain about rayon and what the price is, and why it is that price and why I cant just "go over it quickly".
So I continue cleaning I hear her talking to her husband on the phone and he is headed home. Now the husband walks in.
I get the same question about the couch but only the skirts this time. Explain it would be better to clean the whole thing so no color difference, chance of a water spot blah blah.
I get done think I am in the clear. NOPE! "Can you run over these small rugs real quick" Poly rugs - SURE.
Love people like these. She used the "I dont clean very often, but looking for a company to stick with"
Bologna shes going to hit the ValPak up again and call the cheapest add she finds and try suckering all the free stuff. She had a VLM'r in previous to us that did what I did for 99 bucks. 6 rooms and a set of stairs.
Well no ma'am we dont.
"Well then what can you do about getting that price down."
Well what price range is in your budget ma'am? - 150
Okay, what two rooms do you not want cleaned then ?
"No no I still want it all cleaned, but geeze 200 is a little high"
Well ma'am our price is our price, and we are more expensive for a reason, blah blah blah.
We get passed that she agrees on the 200.
As I am well into the cleaning she also asked about her couch(rayon) after I tested I get - "Do you think you could give that couch a quick go over with that machine(I had the V today).
So I explain about rayon and what the price is, and why it is that price and why I cant just "go over it quickly".
So I continue cleaning I hear her talking to her husband on the phone and he is headed home. Now the husband walks in.
I get the same question about the couch but only the skirts this time. Explain it would be better to clean the whole thing so no color difference, chance of a water spot blah blah.
I get done think I am in the clear. NOPE! "Can you run over these small rugs real quick" Poly rugs - SURE.
Love people like these. She used the "I dont clean very often, but looking for a company to stick with"
Bologna shes going to hit the ValPak up again and call the cheapest add she finds and try suckering all the free stuff. She had a VLM'r in previous to us that did what I did for 99 bucks. 6 rooms and a set of stairs.