Correct them or let them believe it's wool or stone..

[Mikey P]

I think we take a far greater chance of insulting our customer's intelligence when we tel them what they REALLY have.

Letting Mrs pift know that the wool that's she's been so proud of for years is actually a synthetic may make you loook or feel smart but what are the odds that she's now better off knowing the truth?

Slim to none...

Same goes with a porcelain that they thought was natural stone, or a polished floor that is really just (poorly) coated with a finish.

A silk or wool designer piece of a upholstery that's really an Ikea poly?






I can now think back to so many of these correction conversations, that for some reason was the last time I ever saw them...




I think the early days of the bulletin boards did more harm than good in the bigger picture of us all.

 

[hogjowl]

I lost a customer once by showing her pet urine with a black light. Her dog “ never went in the house.”

 

[Mikey P]

I lost a customer once by showing her pet urine with a black light. Her dog “ never went in the house.”

I can beat that, I had a lady convinced her dog was peeing all over their fine wool rug in the dining room and it turned out to be her living father.

Which I proudly pointed out..






When I got back to the Coit office you better believe they let me know on how to better handle that situation..

 

[hogjowl]

I had a long time customer call me to clean a 8x12 wool rug with pee in it. Upon questioning her I found out it was human pee from her husband with Alzheimer’s. I told her it was useless but she persisted. I gave her the number of an actual put washing rug plant. Yuck

 

[they live]

I had a long time customer call me to clean a 8x12 wool rug with pee in it. Upon questioning her I found out it was human pee from her husband with Alzheimer’s. I told her it was useless but she persisted. I gave her the number of an actual put washing rug plant. Yuck

So pet pee was acceptable to clean but not human?
I told a customer the other day to put it outside in the rain and scrub in Mr clean.
She didn't want to pay to clean it.
I got 2 referrals already from her.

 

[hogjowl]

Depends
But you burned your brain out years ago on drugs
So I’m not wasting my time arguing with you.
It’s useless.

 

[they live]

It's been salt deficiency. I'm taking 4 grams of sodium chloride tablets a day now and I keep getting healthier. Repairing a lifetime of health problems. The weed was pain relief and helped me sleep. I don't need it anymore.
Hyponatremia. Diahreia all my life malnutrition. My brain wasn't firing right depression add add ocd low blood volume and pressure heart kidney stomach lungs my bones hurt nerve damage sinus problems bad teeth muscles are lumpy and tight arthritis it's a wonder I lived this long.
At least I was smart enough not to get back surgery. It was offered at 25.
Salt cured my cataracts ankle swelling gone sinuses are clear tooth doesn't hurt as much breathing better able to swallow food ok arthritis is better bones don't hurt depression and other issues gone stomach good kidneys good I was peeing black not so hot all the time not sweating much mind is clear memory is much better.
I'm sure I'm forgetting things because there is so much.
All from low salt.
I had the highest asfab score ever in Chicago 82 after getting kicked out of class for smoking weed in class. I hated school didn't learn much. They were going to make me an officer and let me fly helicopters lol.
My autism is much better now too. It's been a trip. My mind was gone a few years ago not from weed but lack of salt.
My neurologist said I'm very high functioning autistic. Several Dr's used that phrase. Not high functioning but very high functioning.
But it's OK if you don't want to talk I understand lol.

 

[they live]

Oh and I had a dislocated ribbon for a couple years before a chiropractor jammed it back into place. That was shorting out my brain too I told the neurologist but he said it was impossible but a Chinese massage guy worked out the knot and things started getting better. Other problems I was having lije dizziness and my mind racing figuring things out like in the movie phemonomna.
Some real bizzare stuff.
Genny said I need to start smoking weed again because I talk to much now and am not sleeping well.

 

[ChristinaBlack1]

I think we take a far greater chance of insulting our customer's intelligence when we tel them what they REALLY have.

Letting Mrs pift know that the wool that's she's been so proud of for years is actually a synthetic may make you loook or feel smart but what are the odds that she's now better off knowing the truth?

Slim to none...

Same goes with a porcelain that they thought was natural stone, or a polished floor that is really just (poorly) coated with a finish.

A silk or wool designer piece of a upholstery that's really an Ikea poly?






I can now think back to so many of these correction conversations, that for some reason was the last time I ever saw them...




I think the early days of the bulletin boards did more harm than good in the bigger picture of us all.

Man, this hits home. I’ve definitely had those ‘correction conversations’ that seemed fine at the time but ended up costing me a customer. Sometimes it’s just not worth it to point out every little detail, especially if it’s something they’ve been proud of for years. These days, I try to focus on the solution and keep things positive. How do you handle it now? Do you avoid bringing it up or just sugarcoat it?

 

[Jim Pemberton]

Put yourself in your customer’s place:

You’re at a gathering and talking about the car you just bought. Then some know it all tells you all the bad stuff they’ve seen about it on the internet, or how you paid way too much for it.

Do you like this guy?

Don’t be him

 

[Mikey P]

Man, this hits home. I’ve definitely had those ‘correction conversations’ that seemed fine at the time but ended up costing me a customer. Sometimes it’s just not worth it to point out every little detail, especially if it’s something they’ve been proud of for years. These days, I try to focus on the solution and keep things positive. How do you handle it now? Do you avoid bringing it up or just sugarcoat it?

I don't even point out urine spots anymore..

They know its there.

If the stain won't come out than I say I tried hard but any further actions would ruin the carpet.

 

[they live]

Put yourself in your customer’s place:

You’re at a gathering and talking about the car you just bought. Then some know it all tells you all the bad stuff they’ve seen about it on the internet, or how you paid way too much for it.

Do you like this guy?

Don’t be him

Yeah people hate me.

 

[Nate The Great]

That fine line between slapping them down and offering a hand up.. I don't do well with unrealistic expectations..

I can help you with "your problem".. Honesty is the best policy, and don't be afraid to walk away.. I don't wear my "Captain Save-A-Piece" cape anymore.. I know my limitations and am a great learner of other people's mistakes..