gimmeagig
Member
Hi,
I cleaned someones carpet today. medium pile nylon. Some dog urine spots but nothing completely unusual.. I always do lots of dry passes and my machine was working properly.
I got a call from the customer and he told me the carpets were soaking wet and that he tried a shop vac on it to get it drier and then he rubbed some towels over the carpets and they came up "filthy" . So he's completely unhappy.
I have never gotten this type of complaint. And I also never had anyone rubbing a towel over a fresh job.
So I have no idea if that's normal that there is dirt on the towel.
How should I deal with this?
I cleaned someones carpet today. medium pile nylon. Some dog urine spots but nothing completely unusual.. I always do lots of dry passes and my machine was working properly.
I got a call from the customer and he told me the carpets were soaking wet and that he tried a shop vac on it to get it drier and then he rubbed some towels over the carpets and they came up "filthy" . So he's completely unhappy.
I have never gotten this type of complaint. And I also never had anyone rubbing a towel over a fresh job.
So I have no idea if that's normal that there is dirt on the towel.
How should I deal with this?